BBVA Compass Bank Account Or Service Complaint

BBVA Compass Bank account or service department,

Checking account Using a debit or ATM card Texas

- of the bank card on my account was deactivated due to possible fraud charges on -. We were not informed in any way by our bank BBVA Compass. Finally on - I went to - of local back location to be told why my bank card was not working. At that point the manager told me that a replacement card was reissued and it should be available in - business days. so we waited. On Saturday - I made a call to customer service. the first rep - disconnected after she verify my account. than i called back. when I called back ( i did n't get that reps name ) she verified my account explained my issue. She told us that no card was ever reissued. I request it be expedited with no charge to us. that rep said she need to verify with the person the card is made out to. when my husband got on the call she had hung up. When I called for the - time, I explained the whole situation to rep -. he placed us on hold for a manager. He checked back once. that at - CST, he hung up on us again. NO rep ever tried to call us back. because it was now - all of BBVA Compass banks customer service were closed for the day. for us to get this issue resolved on Saturday and we had to wait until Monday to call back to customer service.