Review and analysis of over 218 Vehicle Loan complaints against Bank of America
Bank of America consumers have reported over 218 official complaints related to Vehicle loan. Out of the 218 consumer complaints against Bank of America, 20% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 98% were processed in a timely manner. 6% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Bank of America Consumer Loan managing the loan or lease February 4, 2017 - My wife and I bought a new vehicle from a local dealer. The financing was placed through Bank of America. After receiving the first billing, I attempted to pay online. This did not work. It was a trying circumstance to establish the online presence. I ended up calling in and making a payment over the phone. The second month payment became due and I was agin unable to get the website to recognize me. I ended up calling an - number and got a wrong department and was transferred. That call then lasted 17 minutes and led to more frustration.... |
Bank of America Consumer Loan managing the loan or lease January 19, 2017 - I had an auto loan with Bank of America. That auto loan was fully paid-off in - of 2016 - no dispute on that fact. In - we have an " electronic title '' system, where once a lien is fully paid-off, the lender ( BofA in this case ) is obligated to then release the title to the State of -, who then ensures that the - DMV has a record of the title being free of encumbrances. At that point, as the owner of the vehicle ( free and clear ), I am supposed to be able to go process a sale of my car with little effort, again, since the - DMV should now have the clear title in their syste... |
Bank of America Consumer Loan taking out the loan or lease January 2, 2017 - On - -, 2016, I applied to Bank of America ( " BoA '' ) for preapproval for a new car which I planned to buy the next day. I found that Bank of America had exceptionally good rates, 1.99 % for 60 months and 2.49 % for 72 months. I was preapproved for more than enough to cover the amount I planned to borrow. When I got to the dealership ( - - in - -, Ohio ), I told them I was preapproved and that all they had to do was to communicate with Bank of America. I did not have my preapproval letter with me because I was told by BoA that I did not need it, that the way the process wor... |
Bank of America Consumer Loan managing the loan or lease December 6, 2016 - I had a total loss on my truck due to an auto accident. I have telephoned Bank of America as has my insurance company to request a copy of Letter of Guarantee and Title as Bank of America holds my loan. After being on hold for ( documented time of 4 hours ) for 3 days in which no one picked up the phone at -, I finally spoke to someone today who said they would do their best to honor the request for the needed information in 5 business days or more ... And to call back if it was not received. While I continue to pay daily interest, rental car fees, and continue to make car payments. I notic... |
Bank of America Consumer Loan managing the loan or lease August 30, 2016 - For the second time in less then a year, Bank of America has cashed my personal check payment for my RV loan for $420.00, but only credited my account with $360.00. My monthly payment is $360.00, but I always pay extra, clearly marking it on their payment voucher. This time I paid $60.00 extra on my loan. I have the cashed check photo copies from my credit union. I also feel this is due to huge internal problems at this bank and is systemic. There could be - other people having the same thing done to them who are not catching this. Additionally, it is not possible to email Bank of A... |
Bank of America Consumer Loan problems when you are unable to pay August 29, 2016 - Was let go from my job. Can not start my new job till I sell my house. Which is being sold for $170000.00. Which is paid off in full. I have been harassed by Bank of America, being call at least 20 times in less then two weeks. I have spent at least - hour if not 2 hours every time Bank of America calls. I have explained everything to every department 2 times, explaining my situation. Also went up to bank of America three times to fill a complaint. Was told today after speaking with upwards of - people, only way to stop the calls was to fax a number to stop calling me. Also told them s... |
Bank of America Consumer Loan managing the loan or lease August 20, 2016 - I owed BOA -. I paid them -/-/- with a Certified check for - ( sale amount from - - ) I have not recieved the money difference or title.i was told 3 days then 3 weeks and I still have nothing.... |
Bank of America Consumer Loan shopping for a loan or lease August 16, 2016 - Describe what happened so we can understand the issue ... I did not give verbal and/or written permission for Bank of America to pull my credit report on - -, 2016. Per Federal Credit Reporting Act this is an ILLEGAL act to make an " Hard '' inquiry which decreased my credit score on my credit report. When asked to show me proof of authorization this company could not provide it. This inquiry needs to be deleted from my credit report.... |
Bank of America Consumer Loan shopping for a loan or lease August 3, 2016 - I bought a new Toyota Tacoma from - - in -. My bank approved me for a loan for 2.49 %. I went to the dealer to close the deal I was with the finance person. They said Bank of America matched the loan amount of 2.49 % and that I was already approved and could get my vehicle now instead of waiting for 2-3 for the bank loan to clear. Then I was hit with high pressure misleading warranties to add on. I said I was not interested the pressure and the assurance that total vehicle protection was offered and that it only raised my payment slightly, but I had to make a decision right then and t... |
Bank of America Consumer Loan managing the loan or lease June 28, 2016 - I have had several auto loans with Bank of America, all paid on time and in good standing using their eBill auto-payment functionality. In - of 2016, I logged into the BofA website and added an additional bank account to my profile that may be used for bill payment. I kept the original account on file, as this was tied to the auto-payment. Apparently, the addition of the bank account caused a failure in the - auto-payment. I noticed on - - that the funds hand not been withdrawn from my account and logged in and manually paid the outstanding amount for - and -. The website sho... |
Bank of America Consumer Loan managing the loan or lease June 20, 2016 - I have been making biweekly payments towards my auto loan through my bank 's bill pay service for more than a year. The monthly total has been more than the minimum due. Come to find out the payment overage has not been being applied to the principle balance, but to the next payment due. I called to have each payment overage applied and was advised this could not be done, but they would adjust - payments as a courtesy. Going forward the only way to have a payment applied to principle is to mail a check ( Who uses checks? ) or get a bank account through them ( obligating me to get another pr... |
Bank of America Consumer Loan shopping for a loan or lease June 8, 2016 - On -/-/16 I purchased a car from -. It was a cash deal. With a purchase price of $40000.00, I gave them $21000.00 in cash and wrote a check for $19000.00 to complete the transaction. They ran my credit and had me fill out a credit application but stated it would not be processed unless for some reason my account had insufficient funds and the check did not clear. On that date I had over $130000.00 in Bank of America. I drove the vehicle home. - - I got a letter from Bank of America stating that they had received a loan request through - and that my loan had been disap... |
Bank of America Consumer Loan taking out the loan or lease May 12, 2016 - I went directly thru Bank of America to get pre approved for my car loan. Once I found the car I wanted to purchase I went to the dealership and took with me the approval letter. I called Bank of America to get the status of the Loan a week after having my new car. i was told that because I had gone to a preferred dealership I needed to follow up with them. I was really upset and explained to them that the main reason I got approved directly thru Bank of America was to avoid dealing with the dealership. I immediately asked for my issue to be escalated. The representative said she would escalat... |
Bank of America Consumer Loan managing the loan or lease May 3, 2016 - I paid the - 2 months of the car loan when I purchased the car. I then completed the form as instructed by the Bank of America to set up automatic payments on each month on the - of the month. The bank denied this request and I had to seek resolution from a supervisor to get the direct payments authorized. I was not made aware of the problem for 2 months. When I learned of the issue I immediately paid for 2 months due AND 2 months forward. After speaking to a representative I was assured that this would NOT affect my credit report and was NOT on my account. This is NOT an error on my pa... |
Bank of America Consumer Loan taking out the loan or lease May 3, 2016 - it was an auto loan submitted in my name from bank of america, and it resulted in an inquiry in - 2015, I called the number on my credit report and I called the number that was listed and the rep told me to take it up with the credit bureau, but the first start is to take it up with the creditor which is bank of america, it was shown on my equifax credit report. I did not apply for a auto loan, bank of america states they can not find that information, but it states an inquiry on my credit report. So since bank of america cant find the information and explained why there was an inquiry on m... |
Bank of America Consumer Loan taking out the loan or lease March 31, 2016 - I was told by a loan officer the amount I was approved for after checking my credit and putting me on hold ( this was done via phone ) and speaking to an underwriter. The officer then told me the amount and I verified it. The officer described to me the next steps and went over the documents I needed to submit. They told me I would need to paydown my 10 day payoff first and that the bank would only forward with the paydown under the approved amount. With this information I proceeded with paying down the amount and adjusting my budget accoring to what I had been told. The day after the loan had... |
Bank of America Consumer Loan taking out the loan or lease March 29, 2016 - On -/-/- my husband and I submitted a loan application to Bank of America for a car. I really did not expect to get the loan since we had a bankruptcy in -, but I thought it worth a try since we have been customers with them for the last 34 years. On -/-/- we received an email from them stating that our loan had been approved. I was ecstatic. I called BOA to find out what our next step was and was told I would receive and approval letter to take to the dealership, fill out the necessary paperwork and be on my way. We did this and spent the whole day at the dealership but l... |
Bank of America Consumer Loan shopping for a loan or lease March 28, 2016 - on - -, 2016, there was an inquiry made by bank of america - from which I do n't know what type of source that it came from. I received a letter from Bank of America, i was denied. The only way i knew about it is because of the letter and also the inquiry on my - credit report. I never did apply for a loan nor a checking account with Bank of America in - 2016, the only thing i applied for was a secured credit card. Bank of america pulled my credit report without my consent. So the company is engaging in fraud and identity theft. There is mutiple inquires on my credit report. so i d... |
Bank of America Consumer Loan shopping for a loan or lease March 15, 2016 - Ref : Car Ref This is the - 4 times bank of America refused to give me credit ; I Had been trying to reestablished an account with Bank of America and it has keep denying me for either credit cards or bank loan.. I had apply with other loan and card companies and got approved .. I do not understand why bank of America is discriminating me since my property foreclose was canceled by the court. Bank of America is refusing or helping me to reestablished my credit that I already had. I hold other account with max credit of $6000.00 in good standing and my credit score is - approx. But i do... |
Bank of America Consumer Loan problems when you are unable to pay February 17, 2016 - Bank of American had repossession my vehicle for been 2 months behind the did not sent me a letter stated they was going to repossession my vehicle. The only letter I received was I was behind - dollar behind and i needed to get it caught up. After I contact them to ask what I need to do to get my vehicle back they stated you how to pay your vehicle off - because I was late on my account my last three payment. They ask me why was I late I stated my husband had a - -/-/- and I been the only one with income. The first lady I talk to she stated that they will ask for what you owe an... |
Bank of America Consumer Loan managing the loan or lease February 14, 2016 - While reviewing my - credit report, I noticed an unauthorized and fraudulent inquiry conducted by BANK OF AMERICA on -/-/2016. I did not authorize any employee of BOA to review my report for any purpose at any time. Further I personally contacted BOA and requested to be provided any signed written document on my part authorizing them to review my report within 5 business days and they have failed to do so in clear violation of my civil rights under FCRA and PRIVACT RIGHTS. As a direct result I have continued to suffer irreparable economic loss, including but not limited to inability t... |
Bank of America Consumer Loan taking out the loan or lease February 9, 2016 - I submitted - applications through the Bank of America, which were both declined and as a result, have negatively affected my credit score due to the number of credit enquiries. The first application submitted for an additional credit card was declined due to not having a 'credit history '. I was issued a letter outing this however, no information was provided to me confirming what the Bank of America classifies as a 'credit history ', how long it would take to establish a 'credit history ' or what I could do to establish a 'credit history '. I did not receive a follow-up phone call or info... |
Bank of America Consumer Loan problems when you are unable to pay February 2, 2016 - Bank of America repossessed my vehicle for missing only one payment because of banking account information error. I was given a chance to correct the error after the vehicle repossessed. I did reach out to Bank of America to resolve the issue in writing but the bank chooses to ignore my request. In my letter I politely request the bank to return the vehicle so that I will continue to make the payment as agreed under the terms of the contract. The bank prefer to remain silent and go a head with their plan and sold the vehicle for much less than what it worth and unfairly hold me responsible for... |
Bank of America Consumer Loan managing the loan or lease December 25, 2015 - I have been paying my auto loan for over two years and have actually overpaid each month, sometimes paying more than twice the minimum amount. Out of nowhere four months ago I was contacted claiming that for two and a half years, without notice my due date was earlier in the month and despite overpaying I had accrued years of late fees. I was assured that the late fees would be cleared and the due date changed. A month later after " solving '' the problem I was called over ten times in one day for the same issue. Another month later after " solving '' the problem again I was called over ten ti... |
Bank of America Consumer Loan taking out the loan or lease taking out the loan or lease November 29, 2015 - -/-/2011 I paticipated in the " - - '' program with the - located in Illinois. In this program, the dealership takes possession of your current - vehicle and puts you into a new - vehicle. This was not a repossession - this was a dealer incentive program. Bank of America has reported a late payment -/-/2011. In fact Bank of America is reporting paid as agreed payment history from -/-/2011 through -/-/-. I disputed the incorrect late payment with - 12 months ago. Bank of America refused to correct the history. I am disputing the late payment again with -. I am... |
Bank of America Consumer loan taking out the loan or lease November 6, 2015 - I purchased a - - motorcycle 0n -/-/-. Bank of America provided the financing as before on a previous - purchase which was paid in full after only two years. The scheduled monthly payment was around $320.00. I paid however numerous payments of $ -/month and by - of -, my loan was paid down to $6800.00 from $ -. I was sent overseas but received monthly statements which were forwarded to my neighbor for him to watch over my home and mail. Each B of A statement showed an Amount Due : $00.00 because I was paid so far in advance. On the - month, I returned hom... |
Bank of America Consumer loan shopping for a loan or lease October 18, 2015 - On -/-/2006, a car sales man from - -, - and Bank of America, forced me into an auto loan contract at an exorbitant interest rate. The name of the sales man is - -. - - in presence of the Finance Manager, told me that my interest rate is 7.99 % APR. When I refused to accept it, the Finance Manager told me, generally -, -, - and other people of -, get 3 % higher interest rates. He told me if I was white, he would give me interest rate of 4.99 % APR. He held my car hostage and told me that I had already signed my car as a trade and he told me that the car n... |
Bank of America Consumer loan managing the loan or lease September 16, 2015 - This bank is not allowing me to pay my car payment. There are many issues please see below:1 - Made my first payment with a check and sent in the stub to set up automatic payment. they never set up automatic payment. And are refusing to set it up now. 2 - They never contacted me to tell me my payment was late, I have to reach out to them. The first time I was on hold, I waited for at least - minutes for an associate to answer. When he answered he refused to take a payment or assist in anyway. His name was -. When I asked to speak to a manger he kept me on hold for an additional -... |
Bank of America Consumer loan problems when you are unable to pay September 1, 2015 - I had made my car payment on - -, 2015 in cash by visiting the Bank of America branch. I got a phone call approximately one week after the phone call from the Bank of America and the person asked me when I would make the next payment and I assured her the next payment will be made within 30 days. About a month pror to that I had talked to a BoA rep and he said my car was up for possession if I did not make a payment and I immediately rushed to make the payment. The reason I got behind in making my payment was medical conditions and accompanying diffculty in landing a job. On - -, S... |
Bank of America Consumer loan problems when you are unable to pay August 21, 2015 - I believe I am the victim of a wrongful auto repossession. I had difficulty paying my auto loan, NOT because of inability to pay, but because of problems with the bank 's bill payment system. I was told this would be resolved, but it was not over several months. I received only the first paper bill ; subsequent electronic bills were emailed, but the embedded links did not work. I was not able to pay the bill online, or at local banking centers. My car was taken from my driveway in the early hours on - -, though I gave up keys willingly. I did not receive any notice of default, nor of rep... |
Bank of America Consumer loan managing the loan or lease August 8, 2015 - We purchased a car from a Bank of America account holder on - -, 2015. A BOA notary notarized the bill of sale and we paid off the loan. To date, we nor the seller have received the lien release from BOA. We are being told that the document is in the mail. It has been over a week and we have not been able to get the car titled in our name. They have our money, but are keeping us from using the car because we can not get it titled, registered and licensed in our name. This should not be happening in this day and age of technology. ... |
Bank of America Consumer loan managing the loan or lease July 21, 2015 - I had a - - - -. I Leased it at the end of - though Bank of America. I paid the lease though maturity, then Bought the vehicle through the same bank -. I paid on this loan through -. Even though I was forced to claim a Chapter - bankrupcy, I did not include the vehicle and paid it off. One month ago I turned the vehicle in to a dealership who could only give me $250.00 for a 16 year old vehicle with over - miles on it. I purchased a used vehicle, but did not have the title to my old SUV after so many years. Days later the dealership informed me that theycould not o... |
Bank of America Consumer loan problems when you are unable to pay July 19, 2015 - First I need you to be aware that I have a - condition, after over - surgeries to fix it I 'm left to manage the pain on a daily basis, along with a - team, - - of - -. I have tried really hard to keep notes of all of the mess, but I may have missed some names and dates when I was n't near my notepaid, or laid up in bed. My husband had to get a job that takes him over - miles away from home and is gone 8 months of the year now, after being made to quit his job of 35 years, because if he quit they would n't have to pay him his retirement plan. I have tried to work with B... |
Bank of America Consumer loan problems when you are unable to pay July 13, 2015 - My car was missing on Saturday ( -/-/2015 ), therefore call Bank of America 's Loan department for explanation and I spoke to -. I gave her the account number and she told me that it was not on the repossess list to call the police. I explained to her it should n't be however I want her to double check because I want to avoid filing a false police report. She placed me on hold while she spoke to a supervisor. She explained to me my car was repossessed in error. She told me only cars that are 90days passed due are repossessed. The way she explained was similar to my understanding. She ... |
Bank of America Consumer loan managing the loan or lease July 13, 2015 - At -/-/-, I had a buyer for our RV and because Bank of America failed to keep track of the title, I lost the sale despite the willingness of the potential buyers to wait over three week. Bank of America continues to have me as a loan customer, the buyers are on their way to - and I have no recourse for a set of errors that are still unresolved. Because I lost the sale, I continue to pay approximately $500.00 per month for the loan payment, insurance, rental space at a sales lot and printing brochures. The later into the summer, the less likely to find a buyer especially at the price ... |
Bank of America Consumer loan problems when you are unable to pay July 10, 2015 - Our vehicle was a total loss in an accident. This happened during a Chapter - Bankruptcy in through which the loan was paid off 100 % to Bank Of America per their claim in the bankruptcy court. However, B of A will not release the title to - - because they are saying there 's still $320.00 owed for something. They do n't know for sure if it 's even owed and ca n't tell me what it 's for. But they are holding us up from replacing our totaled vehicle even though there is a Court Order from the Federal Bankruptcy court ordering - - to give us the proceeds from the settlement so w... |
Bank of America Consumer loan taking out the loan or lease June 29, 2015 - I have paid off a car loan and an employee at the loan company is attempting to prevent the car dealership from releasing the title to myself. ... |
Bank of America Consumer loan managing the loan or lease June 16, 2015 - Vehicle loan with B of A was paid in full in - 2013, but there were late charges that had accrued over the life of the loan. I disputed these charges and it took several months before B of A finally responded. My parents paid the late charges on the loan in full thereafter. However, B of A is still reporting the ENTIRE loan as a charge off on my credit reports, not just the late charges, and is not showing it as paid as agreed. ... |
Bank of America Consumer loan managing the loan or lease June 16, 2015 - Vehicle loan with B of A was paid off in - 2013, but there were late charges that had accrued on the loan. These late charges were disputed with B of A, but it took several months to actually get a response. Eventually the late charges were paid off. However, Bank of America continues to report the ENTIRE loan as a charge off and has not updated the account as paid. I want the account either reported as paid in full or, at the least, a notation put on the account that only the late charges were a charge off, but that the auto loan itself was paid as agreed. ... |
Bank of America Consumer loan taking out the loan or lease May 29, 2015 - I HAVE NO CLUE WHO THIS BANK IS BUT REPORTED AS - ON A FRAUD AUTO LOAN I WANT THE INQURIY REMOVED ALONG WITH STATEMENT TO - - AND - TO SUPRESS ANY INQUIRY THEY HAVE MI-ED MY FILE UNDER FALSE NAMES ... |
Bank of America Consumer loan problems when you are unable to pay May 25, 2015 - Forced to take predatory loan right after - - for small - foot camper for emergency shelter. Attempts to get loan modification ignored. Gave it back to them as a voluntary repo. BOA doubled down and demanding even more money than was owed before and wanting it all at once, immediately, or else. Attempts to contact the loan officer who is never there. Calls from boa never reference any letters I have written, they just try to pump me for information, obviously reading from a script and will not deviate. ... |
Bank of America Consumer loan managing the loan or lease May 19, 2015 - In 2007 my ex-wife and I divorced. I had - vehicles under my name which were with - - - as the cosigner, and Bank of America which I was the primary. The divorce proceedings lasted almost two and a half years. On the last day of the court proceedings I communicated with both creditors trying to salvage my credit as best I could. Both - and BoA gave me no special treatment, their only advice was to pay both of the accounts in full by the close of the day, and the accounts can be removed from my credit bureau file after seven years has past from the - deliquent reporting which ... |