Bank of America Consumer Loan Complaint

Bank of America Consumer loan department,

Vehicle loan Problems when you are unable to pay Illinois

My car was missing on Saturday ( -/-/2015 ), therefore call Bank of America 's Loan department for explanation and I spoke to -. I gave her the account number and she told me that it was not on the repossess list to call the police. I explained to her it should n't be however I want her to double check because I want to avoid filing a false police report. She placed me on hold while she spoke to a supervisor. She explained to me my car was repossessed in error. She told me only cars that are 90days passed due are repossessed. The way she explained was similar to my understanding. She gave me a number to call on Monday since the repossession department was closed on the weekend. She assured me I would not have any issues picking my car up on Monday. I called the number - ( Repo Dept. ) and they were rude and dismissive. So I called the auto loan department for help three times and they transferred me back to - against my wishes. I spoke to -, - and - at the repo dept. and they both denied I even called on Saturday. However I am aware that a large bank such as Bank of America likely keeps call copy and a record of customer calls. They continued to insist I pay the repo fee of $400.00 and additional fees that added up to $750.00, which is unfair because - on Saturday and per the term of the loan agreement my car was repossessed in error. My card should be released to me immediately.