Review and analysis of over 135 Vehicle Loan complaints against USAA Savings
USAA Savings consumers have reported over 135 official complaints related to Vehicle loan. Out of the 135 consumer complaints against USAA Savings, 23% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 20% resulted in non-monetary compensation.
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USAA Savings Consumer Loan taking out the loan or lease March 25, 2017 - In -/-/-, I agreed to co-sign for my son 's USAA Consumer Lending auto loan. My son, being in - and myself in - - he was apparently allowed to e-sign for me but I did receive a call from USAA to secure my identity and ensure my consent as co-signer. In -, USAA consumer lending allowed my son to refinance this loan without my knowledge or consent. I was unaware of this for several months and have made numerous attempts to have myself removed from this loan without success to include a letter from my attorney on -/-/- requesting proof pursuant to the ESIGN and - acts as... |
USAA Savings Consumer Loan shopping for a loan or lease March 8, 2017 - I was quoted an APR of 3.44 % for an auto loan on a vehicle that is between 2 an 7 years old on - - 2017.. The quote was given to me over the phone on a recorded line. When I called to complete the loan I was told that the APR had changed to 4.11 %. I was told on the - - call that the APR was good for 45 days. I was transferred to a supervisor - employee number -. - was asked to review the call from - - and meet the quote that was given. - stated that all calls are not recorded which is not true. Calls that give APR are required to be recorded. After being disconn... |
USAA Savings Consumer Loan problems when you are unable to pay February 5, 2017 - I am 60 days late on my auto loan. I have explained to the bank ( USAA ) that I am unemployed. Since they can not do or offer a deferment I asked if I could short sell the vehicle. I would like to take it to a dealer and try to get as much as possible. I know I 'll still owe the bank money but I 've estimated that a short sell would create a deficit of around 8,000. If they repo it and throw it on a repo lot that deficit could exceed 11,000. That 's 3,000 and could possibly be up to 4,000 that I 'm basically being forced to take because they do n't want to deal with a short sale. I even said I... |
USAA Savings Consumer Loan problems when you are unable to pay February 3, 2017 - I became permanently - -/-/-. I am - % service connected veteran and also on -, I was forced in to bankruptcy. During the bankruptcy I signed an affirmation agreement on my -/-/- - and paid the balance in full. USAA has the credit report showing a charge off after a - day late -/-/-. First off a financial institution does not charge off anything for - days, a - day late is not a charge off. The payment was not even - days late, due to the bankruptcy and reaffirmation agreement there was a mix up with the bank I believe. This loan was paid in full prior to... |
USAA Savings Consumer Loan taking out the loan or lease January 11, 2017 - I applied to USAA for a re finance, the original company supplying me the loan was - -. I notarize and sent all necessary paperwork to USAA as soon as I was able. I was informed around a week and a half ago that a check had not been sent to - as of that day and there was some confusion regarding the payoff amount for the loan. I ensured that the representative had the correct payoff amount for the check and assumed everything was fine. I received a call today, - -, 2017 from - -, informing me that they still have not received a check. I am now 29 days " past due '' accordi... |
USAA Savings Consumer Loan problems when you are unable to pay December 9, 2016 - I initiated voluntary repossession on - vehicle loans with USAA. On Friday, - - I received my first notice that the sales had been conducted. The notices included the balance of the loans not paid by the sales. The notices ( - notice for each vehicle ) told me to contact USAA by - - and - to setup payment plans. I called on - - to do this. Again on - -, -, - and -. However, USAA had already referred my account to collections! I 'm being contacted by phone and mail by their collection company, - - as of Friday, - -! I have made every effort... |
USAA Savings Consumer Loan taking out the loan or lease October 21, 2016 - For over a year I have been trying to get resolution for my auto loan mishandling of the title through USAA. I was purchasing a vehicle from my mother. USAA had released $6000.00 to my mom while she was still in possession of the title, leaving the loan unsecured as I was was stuck paying a car loan in which I could not register or insure. The bank should have taken care of getting the title within 30 days from my mom and issued a memorandum title for me to register the vehicle. Instead I was being harassed that they still had n't received the title. I am the buyer, not the seller. Why was I... |
USAA Savings Consumer Loan problems when you are unable to pay September 8, 2016 - USAA knowingly uses a criminal enterprise to steal vehicles, cash inside the vehicles and personal identifiable information. USAA promised me I was being considered for a loan modification and promised me as long as the loan was in the process that nothing would happen. I find out later they lied and my vehicles were stolen off my property. USAA rep told me once a decision was made on the loan modification that I would have 5 days to bring the loan current if it were over 60 days. They lied and pulled a bait and switch.... |
USAA Savings Consumer Loan problems when you are unable to pay August 30, 2016 - They refuse to address issue over phone where we can talk NO, they rather send NO supporting documents and continue to make me and others suffer, I am dying because of them, my life is ending fast over their theft. Of course they need more time research they are committing illegal crimes and need to be stopped, the consumer has been cut out of the equation in the process. THEY PROMISED to call but refuse cause they know they owe money they rather commit fraud, consumer terrorism and murder and embezzlement cause regulators let them get away with this. Disgusting, I Am loosing my life and futur... |
USAA Savings Consumer Loan problems when you are unable to pay August 28, 2016 - I have been totally and - since - 2011 and trying to clean up my credit reports, USAA is reporting a vehicle loan of mine as a charge off which is incorrect, I filed bankruptcy in - 2011 but due to my child 's death the bankruptcy was not completed and the court has since vacated the entire bankruptcy. However during the bankruptcy I reaffirmed the vehicle loan and paid the loan in full anyhow. The vehicle loan is being reported as a charge off, which does not even make since considering USAA has the payment only being late 30 days, which is also false however because after the bankru... |
USAA Savings Consumer Loan taking out the loan or lease August 13, 2016 - Usaa Bank has refused to honor replacing a car from an accident -/-/2013, which has caused an unneeded expense of over $30000.00, plus -, replacement job wages, items lost in car and we were told USAA BANK illegally totaled the -/-/2013 car, and as well USAA BANK refused to send proper acknowlegement to these things but to use hate, anger and illegal activity to cause severe issues in all USAA BANK related uses, causing credit issues health issues and other issues not needed.... |
USAA Savings Consumer Loan shopping for a loan or lease August 9, 2016 - I call my current auto loan company, USAA, and inquired about an auto loan since my current rate, 4.85 % was rather high. I spoke to representative and she indicated that I was pre approved for 1.4 % rate. My application number with USAA -. I applied with the understanding my rate would be 1.4 % without any other rate or condition as conveyed by the representative. She did not outline any conditions or requirements for this application. Her name was -. The representative then told me my rate would be 4.85 % not 1.4 %. She did not know why the rate changed. After she checked she indicated... |
USAA Savings Consumer Loan problems when you are unable to pay August 1, 2016 - I had a vehicle reposessed and immediately paid the outstanding amount. I was n't even aware that I was behind on my payments since they were set to " auto pay ''. To add to the problem I moved during that time and my mail did not get to me. It continues to be reported as a suit or judgement to all - credit agencies and is demolishing my credit rating, as well as my ability to qualify for various jobs.... |
USAA Savings Consumer Loan shopping for a loan or lease August 1, 2016 - Unresolved issues in which USAA OWES - - and myself a vechile has long gone with their lies and deception at its peak. The issues we have with USAA BANK/CREDIT CARD/DEBIT CARD/LOAN SERVICES/CHECKING/ALL AROUND CUSTOMER SERVICE/RENTERS INSURANCE/AUTO INSURANCE/UNFAIR CREDIT REPORTING and all the things that follow from BAD FAITH INSURANCE to LYING all the way down to in my mind fraud. Before these issues, my life, my credit, my career and my identity where not only going very well, but we can prove, we never missed a bill EVER. We can also show faxes, witnesses, police reports, emails, ph... |
USAA Savings Consumer Loan managing the loan or lease July 23, 2016 - I originally contacted USAA 23 days ago requesting the reversal of an auto loan payment because a double payment was drafted/made for the - balance due on my auto loan. Instead of reversing the extra payment that was not supposed to be drafted, USAA drafted another one on - -. This made three auto loan payments taken out of of my checking account instead of the one authorized monthly automatic deduction. Because of this, my bank denied the ACH transaction ; understandably so. Since then, USAA has been unable to rectify this situation. I have given USAA full rain over my checking accou... |
USAA Savings Consumer Loan problems when you are unable to pay July 15, 2016 - after months of trying to work with USAA to straighten out the loan. mostly due to their fault by not taken the money, they repossed my car on -/-/2016. after which I called and asked to stop payment..they told me NO.. then -/-/- they sold the car at auction..I have yet to hear of outcome.. - - 2016 the proceded to take a payment from my bank account and causing me to " bounce '' a payment..and then charging me a - dollar overdraft fee..and now they want me to pay them - dollars..i have called and after being transfered several times they hang up on me..I belive that USAA is... |
USAA Savings Consumer Loan managing the loan or lease June 27, 2016 - I refinanced my auto loan with USAA with my father as co-signer in the auto loan. As part of the part I add extra insurance called a Debt Protection Coverage which covers if I or he become - and/or dies the loan is paid in full after the 30 days waiting period. There was clause in the Disclosure of the Coverage that the only way that the coverage could be canceled is that the primary ( me ) dies or that I submit in writing that I want the coverage canceled. Unfortunately, my father passed within shortly after the signed that contract with USAA. My family and I received condolences from USAA... |
USAA Savings Consumer Loan problems when you are unable to pay June 7, 2016 - I contacted USAA regarding a past due auto loan and advised I would like to voluntarily surrender the vehicle. USAA mailed the form to complete the repossession process. I completed the form and faxed back to USAA. I followed-up with USAA and they advised it is not cost efficient to repossess the vehicle at this time. They instructed me to write a letter of consideration to release the title for $0.00 contribution. I faxed the letter of consideration to release title on -/-/16. I have called USAA multiple times and have been placed on hold for 30 minutes at a time or transferred to dep... |
USAA Savings Consumer Loan problems when you are unable to pay May 21, 2016 - There are communication between myself and bank but they put as all my fault, I am veteran working away from home most of my times, so I told USAA to take out $250.00 bi weekly for my car payment, well after - payments they stop and I did n't realized they stop, after 60 days they repo my vehicles and told me I fail to make my car payments, my car payment was $350.00 a month buy but I been paid them $500.00, after I relized they repo my car I called them and ask them why they not notified me they reply that I did not answer my phone! Well they lie to me becauce I did not received any ... |
USAA Savings Consumer Loan taking out the loan or lease May 15, 2016 - There are many on going issues with USAA SAVINGS in general. And so many unresolved even before the car loan issue from - -. What is the point in having car insurance and making payments if at the end of the day the things your covered for do n't get taken care of and the company can do whatever they want include going back and forth and telling you one thing and then something else the next. After the car accident, it was accessed that my co-policy holder - - would need - - replaced, there was a considerate amount of work loss, loss of property, and then the car itself. We w... |
USAA Savings Consumer Loan shopping for a loan or lease April 22, 2016 - I applied for an auto loan when the 2016 model trucks came out from USAA Bank. Sent in all financial information and was not granted loan. Turned down flat. I believe it is due to my -. Cleary there is enough cash flow in my personal tax returns when a skilled agent or licensed agent evaluates the available cash flow. ... |
USAA Savings Consumer Loan shopping for a loan or lease April 20, 2016 - USAA advertised a 1.49 % 24-month new auto rate. I applied and was given a rate of 3.15 %. After calling, I was told that I was extremely qualified and they did n't know why I did n't receive the best rate. They then gave me a different rate, which was lower, but still not the top rate. I was sold I had a near - FICO score, great income, etc. and no one was able to tell me why I did n't qualify for the top rate. I believe this is a UDAP violation and needs to be investigated. ... |
USAA Savings Consumer Loan managing the loan or lease March 6, 2016 - I have been a member of USAA for over 15 years. I took a personal loan out with them against my - - - ( that was paid for ) to re-establish my credit. I have always made my payments on time. My banking & insurance has always been with USAA. I have had regular Child Support & Expense money transferred from my daughters father for the last 5 years in lieu of a Court Ordered Child Support Agreement. He has transferred money from his - - account to my USAA checking account. We have never had an issue with these transfers in the last 5 years we have been doing this. No " bounces '' o... |
USAA Savings Consumer Loan taking out the loan or lease March 2, 2016 - I am member of USAA. On - -, 2016, I was searching to purchasing a vehicle through the USAA car buying service as USAA offers a rate discount if the car is purchased through their service and the financing is secured through them. The rate discount promise was incentive enough for me pursue purchasing the car and seeking financing through USAA. I ended up being approved for the car loan at a normal 3.85 % rate and a .50 % rate further discount for using the USAA service. I then sought a car, which found and purchased through the USAA car buying service and made arrangements to go to the ... |
USAA Savings Consumer Loan managing the loan or lease February 29, 2016 - USAA has been intentionally deceiving consumers with their website and mobile app. They set up a draft from an account which was supposed to be changed ages ago and never was. They intentionally left the draft in place and did not switch to my new bank. It creates the look that the loan was being paid but it was not. The loan amount reverses the charge and creates both a late fee and a penalty in an account that is supposed to be dead. This is to the amount of $ -/month extra!! The mobile app is set up in such a confusing manner that I did not see this until I really started to investigate ... |
USAA Savings Consumer Loan problems when you are unable to pay December 13, 2015 - I defaulted on an auto loan, the vehicle was repossessed and sold at auction. The remaining balance of the loan was transferred to me and went to collections. Over a period of 2 or 3 months I settled the debt with the collection agency satisfying the remaining balance of the loan. Over a year later, the original finance company has started sending me bills for the settled amount of the loan. I contacted them and they claimed it was an error and not a bill and told me they would discontinue sending me bills. 30 days later, I received a second bill with a late fee attached to it. When I call the... |
USAA Savings Consumer loan problems when you are unable to pay November 16, 2015 - I lost my job for several months while I was -. While I ended up finding a job, by the time I found it, I was showing and was offered a much lower salary. I had a car loan with USAA for a - For - that fell behind. I kept in constant communication with them and was told re-possession starts at 90 days. I got paid and was going to pay my loan at 86 days, but when I returned home from work, they had re-possessed my car, 4 days earlier than they said they would. They now want $550.00 in re-possession fees, and they towed my car into another state, so now I will have to take unpaid time ... |
USAA Savings Consumer loan shopping for a loan or lease October 27, 2015 - When I applied for an auto loan the loan company took into account the outstanding VA Medical bills on my credit report that are not my responsibility to pay. Thus, discriminating against me as a - veteran when they denied the loan. ... |
USAA Savings Consumer loan shopping for a loan or lease October 6, 2015 - I have home & auto insurance through USAA and, at one point, had - cars on my policy ; never paid late. So, I decided to give USAA a try and apply for an auto loan on -/-/15 to try and build more business with them. After applying for a loan online, I was told that they required more information ( - paystubs and clarification of income ) from me. I uploaded the documents right away and then called the next day and was told they did n't receive the documents. I then uploaded the documents while on the phone with the rep and was then told I needed to provide 2 years worth of tax retu... |
USAA Savings Consumer loan taking out the loan or lease October 1, 2015 - This is affidavit of the truth. My - - - truck was illegally reposed -/-/- from - - - out of - Alabama. This was my deceased husband truck who passed away -/-/-. My - year old daughter inherited my deceased husbands truck when he passed away. In - I received the title and - letters from USAA that truck was paid in full. USAA claims they have no documents on the truck and I have no contract it is a done deal. They stated I have to talk to - and -. They also stated I have a contract with these companies. I have asked for proof and sent - c... |
USAA Savings Consumer loan taking out the loan or lease September 16, 2015 - My father filed bankruptcy -/-/-. Somehow, I was included from a Auto Loan. The vehicle was traded in by my Dad for a vehicle that was claimed on his bankruptcy. I was unaware that I was on the new auto loan through USAA. I have sent dispute request to remove this off of my credit. However, my father has completed his bankruptcy and received his certificate. Nevertheless, I feel that this is part of the reason USAA has closed my account -/-/- and denied me an auto loan. ... |
USAA Savings Consumer loan managing the loan or lease September 5, 2015 - I purchased a car earlier this year, using USAA as my finance company. I was given a 13 % interest rate for the loan. They explained this was because I had quite a bit of outstanding debt on my credit report. I was told that if I took care of these debts, I could refinance at a significantly lower rate. In turn, I sold my motorcycle and other items to pay these debts off. At the time I purchased this vehicle, I was just a couple months away from deploying overseas. They told me if I send a copy of my orders, they would lower the rate for the time I would be gone. After sending the orders, they... |
USAA Savings Consumer loan managing the loan or lease August 17, 2015 - I was a victim of the 2012 Government shut down. This was known as Sequestration Furloughs. I wanted to make sure I made sure every creditor know I was trying to address my accounts. I was made aware that USAA a company that I had my vehicle loan with was offering members that were affected by the furloughs was giving 2 months relief on their loans. I spoke to a service member by calling the - #. I was informed that I would not have to pay my vehicle loan for 2months. After the two month period I started making my payments again. I notice after reviewing my credit report that the two month ... |
USAA Savings Consumer loan managing the loan or lease August 3, 2015 - I receive multiple calls from USAA for someone who is no longer at this phone number. I 've asked them to remove my number from their list but they have not done it. I 've had enough. ... |
USAA Savings Consumer loan taking out the loan or lease August 1, 2015 - I purchased an automobile in or around - 2015 from a dealership. The vehicle had experienced mechanical problems, and so I returned the vehicle and the dealership accepted the return minus their restocking fee. Well, I had told the USAA customer service department about the vehicle being returned. I have also been - and told them that as well. Please assist me in dealing with this matter. On - -, 2015, USAA debited a car payment from a joint account without my authorization. ... |
USAA Savings Consumer loan managing the loan or lease July 30, 2015 - I received notification from USSA regarding an automobile payment being more than 30 days past due, therefore it was going to be reported on my credit. USAA is stating that I made the payment on - - of 2015 ( which was two days past the 30 + days time frame ). I have called the company and asked for clarification as the payment was made on - -, 2015 ( one day before the cut off date ). The explanation given to me was that though I did the correct thing by making the payment the day before it was 30 days past due, they can not remove the credit reporting. Their reason is that becaus... |
USAA Savings Consumer loan managing the loan or lease July 29, 2015 - My husband and I have been separated since -/-/-. He is - ( - ) and goes through - of running credit to see who qualifies him for a loan and when he gets qualified he acts like he won the lottery. He has been doing this since our separation. Now that his credit is maxed out and is no longer getting approved for loans he has gone to the extent as putting me on as the co-signer without me knowing. This happened two weeks ago -/-/- with USAA. He ran an online application for a loan with USAA since he did n't qualify for the $10000.00 loan he dishonestly put my social security... |
USAA Savings Consumer loan shopping for a loan or lease July 28, 2015 - I purchased a car on Saturday, -. I was pre-approved for a loan from USAA for a 48 month 2.5 % fixed rate auto loan. I went to the auto dealership, and they were able to offer me a 1.99 % fixed rate. I called USAA to see how to close out the loan I was pre-approved for, and to see if they could match or beat the dealer 's rate ( through - - - ). The representative said since I had been in the -, and I was a USAA member for 20+ years, he could give me a $ - loan at 1.49 %. I was thrilled, and told the dealer I would n't use their financing. But when the representative from USA... |
USAA Savings Consumer loan problems when you are unable to pay July 13, 2015 - I was going to do a bankruptcy but stopped the process, the car was sent for collection to - ... it is showing that it is a repo which is not I have been making paying through the company - that USAA assigned to it. I need that collection off my credit because it is affecting me getting a new car. This account is being paid on the - of the month at $300.00 ... |
USAA Savings Consumer loan managing the loan or lease July 8, 2015 - Due to a business failure, I had to file bankruptcy recently. I have an auto loan with USAA Bank that I am trying to do the right thing with and pay the loan as agreed upon and also so that I can keep the car. Being able to check my balance and pay the payments due online is something that I feel that I should be able to do but USAA has informed me that, because I filed bankruptcy, I am no longer entitled to have accounts with USAA or to have online access to my accounts and that any time I want to check my balance and/or make a payment I have to call them for that information which, depending... |
USAA Savings Consumer loan problems when you are unable to pay July 1, 2015 - Like many of the military veterans USAA serves, I filed for bankruptcy. I immediately confirmed my intention to pay my vehicle loan in full. However, USAA eliminated online access to the loan and refuses to even send paper statements. The only way I 'm allowed to verify account information is to call a separate phone number that rarely works, apparently due to under-staffing in the bankruptcy department. USAA will permit you to set up monthly automatic payments for your loan, but a representative warned me that they do not stop the payments once the loan is paid off. After inexplicably making ... |
USAA Savings Consumer loan managing the loan or lease June 24, 2015 - USAA through - - did not cover the replacement of shock absorbers on my -/-/- - -. I purchased an extended waranty during the process of refinancing my vehicle. I believe USAA is guilty of deceptive advertising andam filing this complaint in an attempt to be made whole from this deception. On -/-/- I obtained a loan from USAA for my vehicle. In those documents and during that transaction I reviewed the information on the web site for the extended vehicle protection plan ( Plan '' ) and financed $840.00 for that plan. I recently took my vehicle for servicing and it was ... |
USAA Savings Consumer loan taking out the loan or lease June 23, 2015 - I had previously submitted a complaint against USAA with regards to my auto loan. I was promised a lower rate over than what I am being charged. In addition, the term should have been - months with - payments rather than - months. As a result of that complaint, USAA offered to essentially refinance the loan with the correct terms since they could not fix the original loan. However, I paid for a gap insurance product on the current loan which is tied to the loan, not the vehicle ... so refinancing would have voided the gap insurance and since the new loan would have been a refinance ra... |
USAA Savings Consumer loan taking out the loan or lease May 7, 2015 - On - - 2015, we applied for an auto loan with USAA ... which was immediately approved. Intent was to be pre-approved before looking for a new car. USAA gave us - days to execute the loan, offer ending on - - 2015. Two weeks later, on - - 2015, we found and purchased a vehicle using the USAA pre-approval check provided. The following week on - - 2015, USAA sent us an addendum to the loan documents showing the loan start date of - - 2015 ... the original pre-approval date, not the actual purchase date of - - 2015. We contacted USAA and spoke to a Customer S... |
USAA Savings Consumer loan taking out the loan or lease April 23, 2015 - I obtained an automobile loan from USAA. During the telephone conversation to apply for the loan I was offered an extended vehicle protection plan which I purchased with non-loan funds held in a DDA account at USAA. The funds for the EVP were deducted from my DDA account on -/-/2015 the day I picked up the car. I had changed from one dealership to another, and from one car model to another and as such I called USAA to notify them of the new information and seek a new price on the EVP as I selected a different model vehicle than I had described during my first telephone call to obtain the... |
USAA Savings Consumer loan taking out the loan or lease April 6, 2015 - Last week I applied for a used car loan at my financial institution, USAA. I asked for a loan up to $15000.00 but also told the loan processer at USAA that I hoped I would need a loan for less than $ 15K after we finished negotiations on the car. I was quoted a rate of 2.75 % for this loan. After concluding negotiations with the owner of the vehicle for the sale at $13000.00, I gave the owner my personal check for $1000.00, so the remainder needed for a loan was $12000.00. I called USAA to execute the loan, but was told that for any amount less than $ 15K, the interest rate would be hi... |
USAA Savings Consumer loan managing the loan or lease March 30, 2015 - In -/-/- I became - payment delinquent on my auto loan with USAA. Upon returning to work in - I called and made arrangements to pay - payment and portion of the past due amount until I was current. In -/-/- $120.00 was applied to late charges despite my intent and misleading statement from the representative who assured me it was their process to apply payments in this manner anyway. When I realized what had happened I spoke with another representative on -/-/- who told me this would be corrected my requesting a misapplied payment reversal. Once again the payment I ma... |
USAA Savings Consumer loan taking out the loan or lease March 24, 2015 - I have - credit cards with USAA BANK. Both are $4000.00 limits and are fairly new. Back at the beginning of - of 2015 I applied for a car loan through USAA. The next day I spoke with them over the phone and they informed me I was approved for 84 months at 8.5 % for a new car with a limit of around $31000.00. For over a month or so I was unsure if I wanted to take the loan, I wanted to really make sure I could afford it. As it is such a big purchase it is good to take your time. I decided that I did n't really like any of the new cars so I had the bank close my application. However, m... |