USAA Savings Consumer Loan Complaint

USAA Savings Consumer Loan department,

Vehicle loan Managing the loan or lease California

I originally contacted USAA 23 days ago requesting the reversal of an auto loan payment because a double payment was drafted/made for the - balance due on my auto loan. Instead of reversing the extra payment that was not supposed to be drafted, USAA drafted another one on - -. This made three auto loan payments taken out of of my checking account instead of the one authorized monthly automatic deduction. Because of this, my bank denied the ACH transaction ; understandably so. Since then, USAA has been unable to rectify this situation. I have given USAA full rain over my checking account to fix this. 23 days later, with four payments in one month being withdrawn for my auto loan even though only one was due, and a dozen phone calls to USAA, my auto loan is still being shown as past due. They are saying one more payment is being drafted as well, that makes - auto loan payments in one month and my account is not fixed. The payments USAA is drafting from my checking account are not being reflected on my auto loan. I have been more than patient, but this is an item that could drastically affect my credit and USAA has been unable for 23 days to correct this deficiency. I will not allow the inability of USAA to correct this account and reflect it as current destroy my credit. The keep taking payment after payment out of my checking account when only one was due. Attached is my bank account summary of transactions, and the USAA auto loan summary that does not match the withdrawal history at all, and shows my account not being reflected as current after - payments and 23 days ( with one more " required '' before they update the account.