USAA Savings Consumer Loan Complaint

Vehicle loan Shopping for a loan or lease

USAA Savings Consumer Loan department,

Vehicle loan Shopping for a loan or lease Maryland

USAA advertised a 1.49 % 24-month new auto rate. I applied and was given a rate of 3.15 %. After calling, I was told that I was extremely qualified and they did n't know why I did n't receive the best rate. They then gave me a different rate, which was lower, but still not the top rate. I was sold I had a near - FICO score, great income, etc. and no one was able to tell me why I did n't qualify for the top rate. I believe this is a UDAP violation and needs to be investigated.

USAA Savings customer in Maryland
Apr 20, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Consumer disputes how USAA Savings handled their complaint

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints10/20126/20138/201310/20132/20143/20148/201411/20141/20152/20157/20159/201510/20152/20164/20168/20163/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsShopping for a loan or lease56.5%4.3%39.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageShopping for a loan or lease1.8%86.5%1.3%7.8%0.2%0.7%1.0%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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