Review and analysis of over 36 Vehicle Loan complaints against Pentagon FCU
Pentagon FCU consumers have reported over 36 official complaints related to Vehicle loan. Out of the 36 consumer complaints against Pentagon FCU, 19% were disputed by the consumer (i.e. the consumer was not happy with how Pentagon FCU responded to their complaint) and 94% were processed in a timely manner. 8% of consumer complaints against Pentagon FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 33% resulted in non-monetary compensation.
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Pentagon FCU Consumer Loan taking out the loan or lease August 19, 2016 - I applied and was approved for a $40000.00 vehicle loan and PenFed completely mishandled my account to the point of my suspecting intentional manipulation. Pentagon had my $40000.00 loan approved for application # -. I corresponded with one of PenFed 's agents on the phone and he informed me that all I needed to do was submit my purchase order via fax and my loan for $40000.00 would be approved. I thought the extra $700.00 was odd, but I suspected it had to do with filing fees, etc. It turns out that they denied my loan the next day because the original loan amount was $40000.00 a... |
Pentagon FCU Consumer Loan problems when you are unable to pay June 4, 2016 - The creditor Pentagon Federal Credit Union ( aka PenFed ) continues to incorrectly report an account ( - ) on - of my credit bureau reports ( - and - ), even after multiple disputes to have them correct this for the last two years. This closed account is from a former automotive loan. The vehicle was repossessed in - - and went into charge-off status in - -. Further, the date of first deliquency was in - -, and is now or will be 7 years of age shortly, and should be removed from my credit bureau reports already, if not soon. Over the last two years, I have spoken ... |
Pentagon FCU Consumer Loan managing the loan or lease May 17, 2016 - Pentagon Federal Credit Union ( PenFed ), a creditor named in my - - Bankruptcy petition on - ( secured by car title ), is reporting inaccurate information to the national credit bureaus. In doing so, PenFed is violating the U.S. Bankruptcy Act, and 7-year reporting limit of the Fair Credit Reporting Act by willfully misrepresenting facts, refusing to correct errors, and using the credit bureau reports as a collection tactic in a manner that is contrary to these regulatory statutes. Pentagon Federal Credit Union Acct. # 1 : The last payment made on this account was prior to filing b... |
Pentagon FCU Consumer Loan shopping for a loan or lease April 11, 2016 - I contacted Pentagon Federal Credit Union to inquire about products and services. After establishing an account, I called back that same evening to apply for an Auto Loan. When applying for the auto loan with the second representative, he offered and and asked if I wanted some type of insurance product that would take care of payments in the event that I was injured/etc. What I found E-TREMELY disturbing is that fact that the rep asked if I had been diagnosed with -, an -, or -. That is confidential and personal information. No customer service representative should be qualified to as... |
Pentagon FCU Consumer Loan taking out the loan or lease March 30, 2016 - I was sold a car under false pretences on -/-/16, the day I took the vehicle off the lot I noticed it was not what had been promised. I took the vehicle to the manufacturer that informed me the car appeared to be in an accident and any repairs that would be covered under warranty became null and void. I called the dealer and told them I no longer felt comfortable with the vehicle and was going to return it. I called on -/-/16 to put a stop payment with the financial institution and was told it would take 2 days to process. I have called continually for the past several days as to t... |
Pentagon FCU Consumer Loan managing the loan or lease January 14, 2016 - I have an auto loan with PenFed that they refinanced for me in -. The loan was refinanced from - - and I have now received a letter stating that PenFed has raised my interest rate from - to 14 % since - did not release the title to them. My husband has contacted - numerous times as the title was in his name and they have stated they have released the title to them. My husband also contacted PenFed about the issue in - and they stated this was an error and my husband even opened a checking account with PenFed the same day. This is a fixed rate loan that should never should ... |
Pentagon FCU Consumer loan managing the loan or lease October 30, 2015 - Good afternoon. In - 2015 I requested a skip payment on my auto loan from my lender. They obliged and told me to continue making payments the following month. The stop payment did not go into effect, subsequently causing my lender to publish a 30 day delinquency on my credit report. Since then I have requested my credit report be updated with no success for over 6 months. I have been reassured my issue was valid and they are sorry for my inconvenience and that it is being taken care of numerous times, as well as been told I would receive a call back and other general lip service to get me o... |
Pentagon FCU Consumer loan taking out the loan or lease September 15, 2015 - On - -, -, I financed a used - - - through the - - - -. The cost of the car after negotiation was $25000.00 ; I put down $10000.00 which brought the car down to $- -. The payments of $340.00 for 48 months began of - -, - with the final payment due on - -, -. After receiving a solicitation from Pentagon Federal Credit Union for a refinance rate of 1.99 % I decided to take the promotion. I contacted PenFed and was told that they would payoff the loan for $6900.00. I received the check from of $6900.00 from PenFed and endorsed it ov... |
Pentagon FCU Consumer loan managing the loan or lease May 26, 2015 - I have a loan with PenFed. I have paid off the loan. The loan company keeps charging Insurance cost, and refuses to properly refund. I am so sick and tired of this company. They have been a total nightmare to work with. If you look at their - rating, you can see that have many negative reviews. ... |
Pentagon FCU Consumer loan shopping for a loan or lease May 7, 2015 - Hello. Please assist me in resolving an operational defect by Pentagon Federal Credit Union. I have a single auto loan product with PFCU. I initiated a single loan application in - 2014. However, PFCU initiated - separate hard credit inquiries on - separate dates ( - - and - - ). I assert that there is no valid business need for PFCU to initiate separate hard inquiries within - hours to decision my credit worthiness. This PFCU defect is more likely than not to adversely affect how the NCRAs score me. This is a defect under FCRA. Please take affirmative steps to assist i... |