Pentagon FCU Consumer Loan Complaint

Vehicle loan Shopping for a loan or lease

Pentagon FCU Consumer loan department,

Vehicle loan Shopping for a loan or lease Texas

Hello. Please assist me in resolving an operational defect by Pentagon Federal Credit Union. I have a single auto loan product with PFCU. I initiated a single loan application in - 2014. However, PFCU initiated - separate hard credit inquiries on - separate dates ( - - and - - ). I assert that there is no valid business need for PFCU to initiate separate hard inquiries within - hours to decision my credit worthiness. This PFCU defect is more likely than not to adversely affect how the NCRAs score me. This is a defect under FCRA. Please take affirmative steps to assist in remediation of this defect and communicate your response. Sincerely, - - - : -

Pentagon FCU customer in Texas
May 07, 2015

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with explanation

Consumer disputes how Pentagon FCU handled their complaint

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints4/20121/20135/201311/20138/201410/20142/20155/20154/20167/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUShopping for a loan or lease50.0%10.0%30.0%10.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageShopping for a loan or lease1.8%86.5%1.3%7.8%0.2%0.7%1.0%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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