Pentagon FCU Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Pentagon FCU Consumer loan department,

Vehicle loan Managing the loan or lease New York

I have a loan with PenFed. I have paid off the loan. The loan company keeps charging Insurance cost, and refuses to properly refund. I am so sick and tired of this company. They have been a total nightmare to work with. If you look at their - rating, you can see that have many negative reviews.

Pentagon FCU customer in New York
May 26, 2015

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with monetary relief

Consumer disputes how Pentagon FCU handled their complaint

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How Pentagon FCU handles Managing the loan or lease complaints

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints5/20127/20124/20136/20138/20132/20145/20148/20144/20155/20157/20158/201510/20151/20162/20165/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUManaging the loan or lease44.4%11.1%44.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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