Review and analysis of over 111 Conventional Fixed Mortgage complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 111 official complaints related to Conventional fixed mortgage. Out of the 111 consumer complaints against JPMorgan Chase & Co., 13% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 9% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Mortgage application, originator, mortgage broker December 2, 2016 - We have had a mortgage with Chase for five years. I 've always paid the mortgage the first of the month. We now have almost - % equity in the house ( tax value was given as $470000.00 and we owe $220000.00. ) so first I wanted to refinance to get rid of the PMI and then to take out some equity to get out of debt due to medical bills. I contacted Chase to refinance and was told that it was preapproved and I sent the necessary documentation ( pay stubs, tax returns, etc. ) During the past nine-ten weeks they have repeatedly contacted us to tell us everything was fine and they did n't need... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account November 30, 2016 - I have had numerous problems with Chase lack of customer service through out the years. I have made attempts to modify my second mortgage with them three times after my first mortgage was approved and received piles of letters and made numerous phone calls which still resulted in no modification and continued to pay a high - percent on my loan. I 've asked Chase repeatedly to work on the modification as I was having financial difficulty and the lower interest would help with brining the loan down. I got no where. In - of 2016, I was selling my home and was in contact with Chase for my p... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker November 30, 2016 - We currently have a mortgage with Chase and are buying a new home so thought we would go through Chase as well for the new loan. We uploaded all documents as requested within 24 hours and for the past 3 weeks we were told no issues and should be able to close the week of - -. We just learned that the only item lacking is an appraisal and they use the term that no appraisers are picking up the order. They said the appraisal order has been out for 2+ weeks and recently escalated - - and again this week. The issue is no one and Chase can explain why that is being held up. We are in ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account November 29, 2016 - I have received your reply to Case number : - in which you state that you indeed granted me a loan under the HARP program ; however, the letter that you enclosed was never sent to me. I keep records of all correspondence on this loan. The reason I know that you never granted me the loan under the HARP program is because after the loan was approved, I learned about the existence of this program. I questioned your mortgage department not once but several times after that as to why I was not granted the loan under the HARP program and I was told that I had not qualified for it. Should you hav... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account November 29, 2016 - JPMorgan Chase ( " Chase '' ) is over-reaching their ability to capture tax escrow funds by accelerating the City of - property tax due date by 2 months or more since the tax due dates are not due for year 2017. After contacting Chase about the revised escrow disclosure their escrow department was unable to provide proof of when City of - property taxes are due for year 2017.... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure November 29, 2016 - I was doing a loan modification and was told not to make any payments. During this time, the bill became so high that there was no way to pay over $150000.00 on past due payments. I finally got it completed, did my three ( 3 ) trial payments and then was sent new loan docs. I signed and sent back to Chase bank. During the time the docs were sent back, the loan was transferred to another servicing agency called - - -. They knew of the status and kept pushing back the sale date since we were both waiting to have Chase upload the docs and then get them to them and then I can start maki... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account November 29, 2016 - I refinanced my home mortgage through Chase. I made my - mortgage payment without problem. I made my - payment at a Chase branch using a check from my credit union account. The teller made a mistake by depositing my check for $1000.00, not the $1600.00 that I 'd written it for. Several days later I realized something was wrong and confirmed through the credit union that the check I 'd written to Chase had been deposited for the incorrect amount. I was told by the credit union that the would push the additional $600.00 through. I contacted Chase customer service and made them aware ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account June 4, 2016 - My husband passed away in 2005 and since that time, Chase Bank has been taking the mortgage payment out of my account but will not give me the credit for it. I have paid the mortgage down over $330000.00 and asked Chase Bank to PLEASE put my social security number on the loan and submit it to the credit reporting agencies but they will not do it for me. They sent me a letter saying that " you 're not financially responsible for this loan '' but yet they continue to take the payment out of my account but will not help me by submitting this information to the credit reporting agencies so that ... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure June 2, 2016 - I have a mortgage loan that was sold to JP Morgan Chase. It is an interest only loan I have paid religiously on the loan for - years. I have also paid my own taxes on my home - I have never escrowed taxes for Chase to pay for me. I never agreed for them to either pay the taxes or escrow for future tax payments. In -/-/- Chase took it upon themselves to pay my taxes and then demand payment from me for those taxes and an additional $2000.00 per month for my mortgage ( apparently to escrow for my $5000.00 annual tax bill ). I was not late on my payment of taxes. At the same time, ... |
JPMorgan Chase & Co. Mortgage settlement process and costs June 1, 2016 - My husband and I refinanced our home with Chase Mortgage in -/-/-. We were told after we signed the first refinancing that the paperwork was inaccurate and we would need to resign a second set. We are now selling our home and have been told by the underwriter and have copies of - security deeds on our home issued by Chase Bank. Each was issued for the - refinancing sets of paperwork. I have gone to a Chase Branch on two separate occasions -/-/- and -/-/- and on both occasions have worked with bank customer service reps and those they have reached within Chase Mortg... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account June 1, 2016 - I was approved by Chase Home Loans, for a loan modification with a fixed 2 % interest rate for the life of the loan. My modification agreement began in - and stated it was to continue through -. I have several mortgage statements stating that the 2 % interest rate was through -. Until about 4 months ago I received a statements saying my interest rate would increase in -. When I wrote Chase and sent them copies of the terms of my modification, they never responded to me. In - of -, I received a letter from Chase stating my loan had be sold to - and that Chase would no longe... |
JPMorgan Chase & Co. Mortgage credit decision / underwriting June 1, 2016 - In recasting my mortgage with Chase, they sent me instructions, which I followed to the " T ''. this was supposed to make the adjustment to our mortgage by the - -, 2016 payment. I provided them with a check for - the minimum amount and 7 days before their deadline. Chase then misplaced my request and did not send the paperwork required by them. BY the time I called this to their attention, they sent the paperwork about a month late, and therefore, the recast did not take place until the -, 2016 payment date. I am requesting a refund of the extra $730.00 in interest their neglige... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 31, 2016 - We refinanced our home in -/-/-. JPM Chase stated that we must take a - and - loan to accomplish the refi ( - was at 7.1 %, - was at 11.9 % ). We had several financial reversals, including a business failure in -/-/-, critical medical expenses, and the need to become caregiver to an elderly relative. When we realized that we were unable to make payments on a timely basis, we contacted JPMC to negotiate a HARP refinance. We sent - large loan application packages to JPMC over the period -/-/--/-/-. They were a ) lost, never received ; b ) misplaced internally ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 31, 2016 - I am working with Chase mortgage to short sale my home. I owe more than it is worth since the area it is located in had lost a lot of value. The home is located at - - -, -, - -. I had to relocate to - for my job in 2012. We were unable to sell our home at that time as we would have lost too much money to be able to sell it, so we rented it out. It has been a burden to maintain and keep renting for us from so far away and we are attempting to short sale the home. Chase initially evaluated our application for a short sale and denied us but did not take into consideration al... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 26, 2016 - My wife and signed a contract to purchase our first home ( a condo ) around - -. We decided to go through Chase for our mortgage. We have since encountered numerous problems throughout the closing process, all of which can be attributed to their dysfunctional loan process and poor communication. I 'll start from the beginning when I spoke with the mortgage banker over a month ago. To his credit he gave us fair warning that, because Chase did not have our condo association on file, there would be an additional audit step and it could potentially delay the closing. However, so long as th... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure May 26, 2016 - Alleged mortgage loan debt collection activity pursued by JP Morgan Chase Bank , N.A . Mortgage, - exceeds State of Tennessee statute of limitations and therefore is time-barred from collection. Last payment on record was made on or about - -, 2009. Persistent collection attempts by JP Morgan Chase Bank , N.A . occurring after - years of non-payment violates FDCPA law and State of Tennessee -.... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure May 25, 2016 - We have been denied a short sale opportunity because I am - and have funds in a business account which Chase says could be used for Mortgage Payments in lieu of paying quarterly taxes.... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 25, 2016 - I walked in Chase and met mortgage manager. I signed mortgage application on - - and gave them most of documents the next day they requested and more additional documents on middle of -. I mentioned closing date is - - and they said okay. I brought $100000.00 from - and they requested document regarding this money again so I sent it on - - and I told them if they needed clear -, let me know right away. But they never contacted me until - -. I got an email from loan proccesor on - - that she needed clear document about korean money which I sent on ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 24, 2016 - My mother died a couple years ago and we have been working with the mortgage company to get the names changed on the account to no avail. We have provided numerous qualified written requests via fax and overnight mail, some of which we received a response well past CFPB guidelines or not at all. We have provided all of the information requested again, as recent as -/-/2016 and the account still has not been changed. Additionally, now it appears they have put the insurance in jeopardy of being cancelled. We have made every payment on time and the account is escrowed.... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure May 23, 2016 - Hello to whom it may concern. I been awarded my deceased parents property in - Mass ( - ) probate was a long delay, over 5 years in limbo, finally the court has signed off on the estate. The mortgage payments was not able to be paid by any family members while the property was in probate. This has caused a large past due balance owed. I now have legal procession of the property, I contacted Chase bank to let them know. I have had my name added to the tittle deed and also the home owners insurance put in my name. I filed for a loan ussumption and modification and was denied reason sta... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 18, 2016 - My family is now basically homeless because of Chase and -. The sale of our home and purchase of the new home was scheduled for a same day closing. Today we had to spend $1200.00 to place all of our household into -. I 'm hoping you can help light a fire for them to make this right. As of tomorrow my family will be living in our 5th wheel. We had a short sale with Chase dated -/-/-. Chase incorrectly reported it as a foreclosure and updated the credit bureau to a short sale in -. - is pulling over that short sale is now late in - because of the update Chase did. -... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 17, 2016 - My complaint is that I contacted Chase Mortgage in - - requesting that my property taxes be paid from my escrow account which had sufficient funds to cover these costs as the escrow account was setup with my Chase Mortgage broker when I acquired my mortgage through Chase. I was told that the property taxes would be paid from my escrow account by Chase. This payment did not occur and a late penalty was charged to me. I contacted Chase about this in - - and then they said that they do not pay - - County property taxes even though they had set these funds aside for me in my escr... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 14, 2016 - My mortgage experience with Chase was not good, the process was long and painful ; it lasted from - - to - -. The closing date was postponed three times because Chase was not able to close by the contracted date, and some information that I received during the process was misguiding. Despite the multiple times that the Closing Disclosure was reviewed by the Chase team, at the end, it came out with a mistake that worked against me. The appraisal should have been charged to the seller, as stated on the purchase contract at line -, which document is attached, and was charged to me ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 12, 2016 - I have bought a property in Vermont ( - - -, - VT - ) on -/-/- for the price of $150000.00. The property was appraised for $160000.00 at the time of purchase by the Guaranteed Rate the mortgage company that I borrowed from. The loan amount was $130000.00 and since I did not put - % down payment there was a PMI with my mortgage payment. The loan was later on sold to Chase bank and I have been paying my mortgage regularly and never were late or overdue. I have paid extra every month to bring the LTV ratio down to - % so I can get ride of my PMI. MY LTV ratio... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 12, 2016 - Requested lender to remove PMI for last two years. Sent few written letters. They wanted the home appraisal to be done at my cost, which I havent done. Loan took around - Current loan outstanding - which is about - % balance.... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 12, 2016 - Chase mortgage released my mortgage and deed information to an entity that requested it. An email address that is not mine was provided. after the fact, Chase notified me via email that Chase had released all my mortgage and deed information to this email that was not on recorded. When I called Chase to inform them I had not requested this information be sent they told me it was not their fault because the scammer had provided my identifier information except for the incorrect email address.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 12, 2016 - Account -. In - 2008, Chase reports I was late & gt ; - thirty days and reported this to all the credit agencies. Then they finally learned they made an error ( I was only one day later and less than thirty days ), so they throw out they never got a payment!. If that was the case, my loan would be showing late all the way to payoff and the payoff amount would have been adjusted by the escrow officer. Each agent on - provided a DIFFERENT version on why they reported a late payment and clearly trying to cover up an error. In fact, they disconnected my call once when provided evidenc... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 11, 2016 - My wife and I purchased our home in -, -. Because she had equity in her previous house and better credit, we decided to put the house in her name alone. My name was added in - when we refinanced the house to a 15 year mortgage although her name alone remained on the deed. She died on -/-/- from a long battle with -. I not only lost my wife and best friend, I lost her income as well. Chase was kind enough to offer a loan modification program to help those who are struggling to make payments. Although I have always made the payments on time and continue to do so because of s... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 11, 2016 - I Dear Consumer Financial Protection Bureau, I am writing because Chase after eight months continues to mismanage my mortgage account. Chase is falsely and without merit changing the amount of my mortgage payments without reason or without explanation. They are applying funds that should go to escrow to my principle balance, increasing the monthly payment outside of the window of time for an escrow adjustment, and not taking the time and urgency to resolve the issue. In the fall my total mortgage payments increased by $74.00. However, in the escrow analysis the total amount was supposed to g... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure May 11, 2016 - Got divorced - of -, first payment fell behind in - -. I am trying to sell home and have been requesting assistance since - - to obtain Short Sale status on the property. I have spoken to numerous representatives and been given different answers each time. I was told in - - that I was able to list the property as Short Sale-then - - found out that still has n't happened and was served with foreclosure paperwork. I gave all my info on the phone to the rep - in - and was told I did n't have to do anything else - now I have been told I have to submit all this ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 10, 2016 - Chase is reporting my Mortgage as 90 Days Late in - 2015 to both - and -. My mortgage was sold to - - on - -, 2015 - see attached Chase goodbye letter. I called Chase and spoke with six different people before getting someone in Escalations. I made my - 2015 payment to - and provided this proof to Chase and Chase continues to report data on my mortgage after the transfer date. The - data was initially removed from the reports then was put back on the reports after I wrote them and stated if this doesnt get resolved I am filing a complaing with the CFPB.... |
JPMorgan Chase & Co. Mortgage settlement process and costs May 10, 2016 - I live on the 5th floor of a condominium building. Chase Mortgage is demanding I provide excessive flood insurance coverage on my personal unit policy in addition to the flood coverage my association provides. On the 5th floor it is inconceivable that flood waters could ever rise high enough to enter my unit. I feel this coverage is unfair and an unnecessary and unjustified additional expense to me.... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 10, 2016 - I am disgusted how Chase has done everything in their power, in order not to approve my loan for an affordable modification. Based on the home affordable guidelines my loan does qualify. I am extremely upset that Chase refuses to help me to keep my home. According to Chase recent review ; they stated the reason why I was not eligible for the home affordable modification was due to Chase not being able to verify my income, employment, assets, identify and property occupancy based on the information I provided. This is the exact same excuse Chase used in the previous review back on -. However... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 9, 2016 - I recently received a notice from Chase Mortgage Company that my escrow account was low and my mortgage payment would be increased to cover the shortfall. When I inspected the escrow account I noticed I was being charged over $ -/year for a " misc '' insurance coverage. Knowing that I made no such insurance commitment, I called Chase to find out and they informed me that the charge was for homeowners insurance with - - - -. Well, I already have such coverage with - 's and called my agent to find out why I pay double for the same service. He was able to tell me that the accoun... |
JPMorgan Chase & Co. Mortgage settlement process and costs May 7, 2016 - Mortgage Modification completed -/-/-, signed docs and submitted to bank. This was a fixed rate for first 5 years then rate increases almost a point per year for the next 3 years ( Stepped rate ). Less than 30 days later bank sent a new contract with same rate but fixed for 30 years and told me I had to the choice to keep the current or go with the new contract that was provided in - -. Second set of docs were signed as it was a better deal offering fixed rate for 30 years ( no brainer ). The same 30 year fixed rate contract was submitted to - - NJ as official record. -/-/-... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 5, 2016 - I had been aggressively paying down the Chase mortgage on my co-op for the past year or -. By - 2016 the principal balance was $1500.00 so I requested a payoff quote. I received very confusing information about the process to pay off my mortgage ( e.g., there would be a closing, I was required to have an attorney, the attorney fee is $370.00, etc. ) ; apparently, the representatives I spoke with did not understand - or bother to confirm - that I was doing a straight payoff, not refinancing. As a result of all the confusing information I received, I was not able to pay off the loan ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 5, 2016 - Chase used to have an online option that allowed customers to schedule bi-weekly payments. They no longer offer that option. If I just pay the amount due every month on time, it takes 30 years and I pay approx. $260000.00 in interest ( $ - loan ). If they allowed me to make bi-weekly payments, I pay off the mortgage in 25 years and only pay $210000.00 in interest. I pay the exact same amount every month, just more frequently. That saves me money. That 's why Chase does n't allow me to do it. That should not be allowed. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 2, 2016 - Hello, My name is - -. I am well educated in finance and homeownership .I did go through the 2008 crisis. I do understand the - main reasons the escrow accounts will go up. My issues are if your homeowner insurance is not even in ur loan ... .the city and county taxes have still same. Then why every year does my escrow account go up none of the reasons are ococcurring. I call chase they stated because my insurance and taxes come out at sametime but if i have the money and nothing has changed. It still should not go up every year my modification loan goes up some many years later i hav... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure April 30, 2016 - -/-/- I purchase my home original loan amount with Chase bank $100000.00, in -/-/- I was forced to do a loan modification with Chase Bank at that time my loan amount was $100000.00 I just today -/-/- realized that at the time of the modification Chase put another $11000.00 on to my principle balance bringing the loan amount up $110000.00 and even after - years of making payments I owe $100000.00 on a home that I have been paying on for fourteen years. Not to mention that they gave me a 40 year period in which to pay this. The modification was done in -/-/- ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 29, 2016 - we are behind on our mortgage payment and we are trying to keep the loan from going in Foreclosure. the bank says there is a Breach letter that expires on - - today - i tried to make at least - payment to keep the loan from going to fcl. they are not allowing me to make a payment even before Breach letter is expired. they are clearly in trying to take my house by not accepting any payments. we dont have $7000.00 to bring the acoount current right now. but we can make - payment. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 29, 2016 - Follow up to complaint # - - Dated -/-/- and complaint # - - Dated -/-/- This is an on going case since - I paid off my entire mortgage loan balance with chase as of date today - Chase still did not issue the lien release of my mortgage. As of result of this, I have not been able to sell my house. I have legal Representation who is acting on my behalf. His Contact information is as follows : Law Office of - - -, NY - - ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 29, 2016 - Chase bank continues to mislead me and lie to me and cheat me. I have had 3 mortgages with them and they told me I qualified for modifications on all 3. I have received 2 modifications. They have lost $11000.00 that I sent them in payments in forbearance and refuse to find it. I am totaling frustrated with them and want you to help in resolving my complaint.They are now offering a mod on the final one and want me to send them payments but they have not been accountable to me for the money I have already sent them and so I have opened a savings account and placed the money there. Please help.... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure April 27, 2016 - - -, 2016 Re : Property address - - - - NY. - I would like to file a complaint against CHASE servicer. I have been trying to get help from CHASE SERVICER for my underwater loan. I have complied with all requested documents. Servicer CHASE has issued - modifications ( see attachments ) where they have failed to honored the guidelines of the HAMP-PRA. According to the HAMP-PRA guidelines, SERVICERS MUST evaluate borrowers for mortgage reduction for any mortgage loan that is being considered for HAMP with a current mark-to market LTV ratio greater - %. The property fair... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 25, 2016 - I am writing in regards to a problem regarding my mother 's estate. She was diagnosed with - and is now deceased. The bank ( JP Chase ) that her loan was with, I applied for modification I was told by them that I needed to have my name on the deed which I had a probate lawyer help me with this and I have a court hearing for - - 2016. I had notified the bank with all my documents faxed to them with my lawyers letter showing proof. I received a letter from the bank date - - that they had received all my paperwork and that they will call me if they need additional information. I ca... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 24, 2016 - I am once again being asked to provide another extension to JPMorgan Chase a full year of them requesting extensions upon extensions to further investigate my claims of which I will document below. This is the same tactic used in -/-/- when they were forced to pay - to homeowners to settle state & federal claims over questionable mortgage practices promising to work harder helping homeowners. What did they do including JPMorgan Chase? Homeowners that were forced into foreclosure or bankruptcy were now being given letters forgiving their debts. " You ca n't forgive a debt that you 're l... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure April 22, 2016 - I am a - assisting a client with a modification. There are - issues that are complicating the modification process stemming from new company/servicer procedures at Chase. First : The rep I have been dealing with has been very courteous and informative ; however, due to the " new company policy '' the direct phone extensions have been - and other reps who answer my call are no longer allowed to transfer me to the case rep. which is making things very difficult as I have to explain the situation to multiple people ; many who are not as trained as well. This is a new procedure that has j... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 21, 2016 - I am in process of refinancing a Chase loan. We have had numerous issues, possibly illegal and/or unfair lending practices. The most important grievance is on the day of the closing Chase added a $1600.00 Principal Reduction charge without any notification in addition they did not have a corresponding reduction in the mortgage amount. I received my last Closing Disclosure on - - and my closing is today - -. In addition, I sent a required check of $500.00 to them and would like to be reimbursed and they are not responding to emails or calls. There are - instances where charge... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 21, 2016 - In -/-/- I applied for a loan modification from my mortgage bank Chase Bank ( Chase bank took over my original Bank Washington Mutual Bank ) Went to a chase mortgage office who only does the paper work for load modification. the paper work was submitted and I was on a mortgage trial from chase. Spoke to the person who was handling my case the about twice during the first month after that I was paying my trial payment on time. Went to the bank and made my payments. Keep making my payments, the one day went to make my payments and was told the bank no longer accepting my payments I must bri... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 20, 2016 - In -/-/- I was one month past due on my mortgage payment. On -/-/- I purchased a cashiers check from - in the amount of two months payments made out to my mortgage company Chase JP Morgan. About three weeks later, a bank employee from - - notified me that a cashiers check drawn on JP Morgan Chase bank in the exact same amount of the cashiers check sent in for my payments was sent to -. The cashiers check was made out to - -, not me. I immediately contacted Chase bank to inquire why they did n't apply my payments properly. I was told that they had no knowledge of t... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 19, 2016 - Mortgage banker was deceptive in rushing through the process providing inaccurate information and stating that I had to sign documents more quickly than I actually had to review them. Suggested that I did not need to review documents prior to signing. ... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure April 18, 2016 - Last summer, -, we fell behind on first and second mortgage payments with Chase bank due to both my husband and I being laid off ( we worked in the same dept at the same company ). The - mortgage payments had never been late ( excellent payment history ), but because of an issue in switching the auto-pay to my spouse, payments were n't reaching Chase. When I called Chase on - - - to find out why the check had n't been cashed, they claimed to have not received it. They reiterated that the account should be brought current in 60 days and we therefore HAD TO PAY BY - -. There... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 17, 2016 - I had a home discharged through the bankruptcy courts in -. Since then, Chase Mortgage harasses me on a weekly basis- through mail and calling my cell phone repeatedly. I have no idea what they are after since legally, I am no longer responsible for this mortgage. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 16, 2016 - I am a authorized third party on my moms account. i have made her mortgage payments for over the last 2 years. my computer updated tonight and needed to verify it was an authorized computer. I called the help number given on the website, confirmed that i am on all account and asked for the confirmation code to make the payment. i was told that they could not help me as a authorized third party with this issue. I offered to confirm my information as long as hers. But ulitimaly was denied. As an authorized third party I should have access to all information. ... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure April 15, 2016 - In reference to a previous case with cfpb - this loan is not involved in a active litigation. Complaint and Request for Qualified Written Response ( QWR ) from J.P. Morgan Chase ... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure April 15, 2016 - In - I transferred my mortgage to Chase with a balance of -. In -, I lost - of my - jobs and i was worried that I would not be able to make my mortgage payments. I contacted Chase for assistance, I was told that the only way for them to help is if i would miss 3 payments and fall behind on my payments which I did. They offered me a loan modification. I was told that I would have to accept this offer or I would lose my home and the offer was this : My interest rate did not change. It stayed at % 5.75. which was the same rate as of - My monthly payments went up by $50.00. M... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 14, 2016 - JP Morgan Chase has illegally filed a negative report on my credit that is not true or accurate. I 've been disputing a missing mortgage payment for $3700.00 plus late fees that accrued since -. Chase finally, after me sending in proof of payment to Chase from - - -, updated my records but it took nine months and three complaints to the CPFB to get them to listen. Chase told me my banking records and illegal late payment fees would not affect influence my credit score when I asked them but I was recently denied a loan because of it. Chase writes in my credit report that I have a... |
JPMorgan Chase & Co. Mortgage settlement process and costs April 14, 2016 - Re : Claim for repayment of unwarranted expenses which occurred during my mortgage refinance ======================================================= **Players and Background : ** - and a certain party dba 'Mortgage Family, ' provided a mortgage refinance for me, paying off and consolidating my two residential mortgages ( one of the mortgages was with - and the other with Chase. ) In the process, three disturbing issues arose out of fraud, negligence, or human error, which caused me avoidable expense, wasted time, and aggravation. I point out three issues below. **Issue I : Payoff Refu... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 13, 2016 - I started the refinance process in - 2015 with J P Morgan Chase and even after filing a previous complaint have yet to sign loan documents and complete the loan process.There has been no explanation not even from Chases executive branch as to why the process has taken so long. I have received letters on more than one occasion stating that I requested to withdraw my application, but never submitted such a request. After providing all documents perviously it was stated by the processor that certain items were n't received, although the mortgage banker had proof of submitting the documents. Th... |
JPMorgan Chase & Co. Mortgage loan modification,collection,foreclosure April 11, 2016 - -/-/-, I fell upon hardship, went through a difficult divorce and then had a significant loss of income. My home was mortgaged with Washington Mutual. Right during this time of troubles, the title of my mortgage was transferred from Washington Mutual to Chase Bank. After attempts to rent out and refinance my home, it as foreclosed upon in - -. Upon research I have found the following with regards to others in my same situation : " The vital allegation in this case is the assignment of the loan into the WAMU Trust was not completed by - -, - as required by the Trust Agreem... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 11, 2016 - Dear CFBP, Chase Bank has been abusing me as a customer. They have failed to account for my mortgage payments correctly. Chase lists that I have paid $2900.00 to my principle but my average principle payment per month is about $500.00 so this figure should be $6000.00. Also, Chase has mismanaged my mortgage banking records since -/-/- and it has taken me over - calls and - emails and faxes to get my basic mortgage accounting records added up correctly. This faulty accounting and mismanagement of my mortgage payments is illegal. Thanks, - - ... |