JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker New Jersey

I walked in Chase and met mortgage manager. I signed mortgage application on - - and gave them most of documents the next day they requested and more additional documents on middle of -. I mentioned closing date is - - and they said okay. I brought $100000.00 from - and they requested document regarding this money again so I sent it on - - and I told them if they needed clear -, let me know right away.


I got an email from loan proccesor on - - that she needed clear document about korean money which I sent on - -. So I sent it on - - because it was Satuday in -. And they kept asking me more documents and failed closing date without noticing me. There were plenty of time to request this. But they never contact me until - - and kept asking me more documents. I did n't know I should prepare lots of documents if I bring money out of state but if they contact me earlier, I could have prepared everything perfectly like I did. I sent every documents the same day or at least the day after they requested. In this process, I tried to call mortgage manager I contacted at the first time, but he did n't get my calls, sent me text " I am in the meeting. I will call you asap. '' and never called me back. Anyway, chase failed closing date and told me " Do n't schedule the closing date until we notice you ''. Seller asked me to pay seller 's cost and I accepted. It is $45.00 per day until - and $90.00 per day after -. Then, I got an email from my attorney that the lender contacted closing coordinator and they can close on -. I was happy and all parties set up the time and are waiting closing date. And today I got an email from my attorney again that Chase want to close -. I have got lots and lots and lots of stress because of the loan and I thought now it is all done but then again, they changed the date! It was the lender who set up the closing date, - and now they have changed the date. Now I have to seller 's cost three days more because it is - weekend. And I am not sure if the lender really want to close this case. I ca n't trust Chase anymore. I chose chase because I am chase private client and I have had chase account for 9 years. I ca n't do anything because I am in weak side and the lender has money I need. But this is too much. Every chase person has this quote in their email " If you are not 100 % satisfied with my service or your experience with Chase at any time, please let me or my manager know right away. Our contact information is below. Thank you for choosing Chase. '' What a silly joke!