JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Arizona

In recasting my mortgage with Chase, they sent me instructions, which I followed to the " T ''. this was supposed to make the adjustment to our mortgage by the - -, 2016 payment. I provided them with a check for - the minimum amount and 7 days before their deadline. Chase then misplaced my request and did not send the paperwork required by them. BY the time I called this to their attention, they sent the paperwork about a month late, and therefore, the recast did not take place until the -, 2016 payment date. I am requesting a refund of the extra $730.00 in interest their negligence cost me. They have continued to deny my dispute and dismissed it without notifying me.