JPMorgan Chase & Co. Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

I am writing in regards to a problem regarding my mother 's estate. She was diagnosed with - and is now deceased. The bank ( JP Chase ) that her loan was with, I applied for modification I was told by them that I needed to have my name on the deed which I had a probate lawyer help me with this and I have a court hearing for - - 2016. I had notified the bank with all my documents faxed to them with my lawyers letter showing proof. I received a letter from the bank date - - that they had received all my paperwork and that they will call me if they need additional information. I called the bank again to check the status of my modification and they told me that my house has a sale date for - -, and that they were unable to reopen my file. I went to the bankruptcy court in - and filed chapter - to stop the sale date. I then faxed a copy of my bankruptcy case to the bank and called them to make sure that they had received it, they then told me yes and that

JP Chase Bank has been giving me the round around with my loan modification. The letter that I received with the representative who was working on my file never returned my phone calls, and even when I scheduled with her to call me - - @ - SHE never called me, I had to call myself and ask for her then I was told she was UNAVAILABLE!!!!! The - should be notified and have someone go to Chase and re-train employees on communication skills. I am beyond disappointed with my experience with Chase, I will never have any family members or friends that I know bank with them. They are dishonest & do not honor their customers & people period. I have all my documentation that I faxed noted with whom I spoke too and dated.