Review and analysis of over 2,592 Conventional Fixed Mortgage complaints against Citibank
Citibank consumers have reported over 2,592 official complaints related to Conventional fixed mortgage. Out of the 2,592 consumer complaints against Citibank, 23% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 97% were processed in a timely manner. 5% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Citibank Mortgage credit decision / underwriting April 7, 2017 - This is with regards to an existing CFPB case # -. As instructed by Citibank, I requested my lender, - to pull a new credit report after -/-/-. A new credit report was pulled on -/-/- and does now reflect the correct report date of -/-/-. However, the reporting credit bureau ( - ) is is reporting a Code of " - '' and my lender is not able to approve my loan through their automated underwriting system. According to - -, the 3rd party credit reporting company, - is the only Bureau that would report this as an " - ''. The other - bureau 's would report as... |
Citibank Mortgage loan servicing, payments, escrow account April 5, 2017 - RE : Loan Transfer from CitiMortgage to - There is a discrepancy in the current principal amount. Citimortgage shows the current principal amount as $89000.00 and - shows the current principal amount as $89000.00. The difference is $310.00. Please have Citimortgage show me the calculation, and explain the reason that the principal amount has increased during the transfer to -.... |
Citibank Mortgage loan servicing, payments, escrow account April 2, 2017 - I am writing to you in hopes that you all take drastic action against Citi Mortgage in regards to the continued illegal Mortgage Activities. I have uncovered the continued massive fraud utilizing Mortgage Assignments. They may have been released from the -/-/- Consent order but the Fraud continues. Attached are my findings : Citi mortgage Notaries are illegally notarizing Mortgage Assignments. Not only are they fraudulently and illegally utilizing their own signature and state notary seal, but they are forging and illegally signing Assignments that should be signed by representatives ( V... |
Citibank Mortgage loan servicing, payments, escrow account March 28, 2017 - I am providing information of concerns related to the actions of my lender in creating an escrow account that has created a very stressful financial burden. I could n't understand why CitiMortgage did this because we had been paying our taxes. They told me a notice regarding this was forwarded which I told I had not recalled seeing. I informed that I open every piece of mail received from their office and shared I found it interesting that they had not sent this notice " certified '' and " regular '' mail, which is something Citi often do. In this case that did not happen. But because the bank... |
Citibank Mortgage loan modification,collection,foreclosure March 26, 2017 - Citimortgage has consistently for more than 3 years lost documents, required innecessary documents ( birth certificates ), ran credit checks during modification processes. They have refused modification due to " irreconcilable differences '' and refused to give an exact reason for modification refusal. Did however state that it has nothing to do with my ability to pay my mortgage. In -/-/- we were transferred over to - different " mortgage specialists '', and in -/-/- we were transferred over to - different " mortgage specialists ''. Each time it was requested that we submit pa... |
Citibank Mortgage application, originator, mortgage broker March 24, 2017 - - residents -husband & wife ( Borrowers ) existing CitiMortgage clients. CitiMortgage ( Lender ) maintains current mortgage, originating -/-/-. -/-/-, borrowers initiate refinance effort aimed at paying off existing lender loan. Initiation with lender rep complainant will refer to her as " - '' - -/-/- : Lender : " unable to originate a new loan '' due to - Assessment on property. Twelve weeks after initiation. Why twelve weeks?! -/-/- - - County Tax Assessors Office forwards borrower 's updated/most current Property Tax Information to CitiMortgage Tax Departm... |
Citibank Mortgage application, originator, mortgage broker March 24, 2017 - We called Citimortgage, our current lender, to find out about refinancing our home. We asked about the rates as well as questioned whether we had enough equity in our home to get the amount of money we needed. We gave our information to - -, a loan originator, who then looked up our property. He said that our value was $350000.00 based on a - estimate. We questioned the value and verbalized that the - estimate was far too high ( on more than one occasion ) and - - reassured us that - was " pretty spot on '' with its estimates. We went forward with the loan application an... |
Citibank Mortgage loan modification,collection,foreclosure March 7, 2017 - My previous mortgage company CitiMortgage sent me a - from my foreclosure in - four years after the fact in -, requiring me to re-file my income taxes. In the letter from CitiMortgage it stated if I had to re-file my taxes they would reimburse the filing fees, which they have still not done to date! I had mailed them the documents which they claimed they did n't receive then I faxed them and they received them but after numerous calls to customer support, they continue to forward my claim to other individuals or departments with still no explanation or reimbursement for their mistake.... |
Citibank Mortgage application, originator, mortgage broker March 5, 2017 - -/-/--Married - couple ( CitiMortgage borrowers, since -/-/- ) initiate refinance with CitiMortgage via telephone with goal ( s ) : Payoff existing loan, $ [email protected] % APR. Reduce APR. Reduce monthly payment. Utilize allowable reporting advantages tax year -/-/-. -/-/--Per request/in response to initial phone conversation -in order to provide clarification regarding -- borrowers forward copy of Annual County Property Tax Information Statement to Citi Mortgage Representative via email. Further, within email text, borrower points out specific location of - ( - ) ... |
Citibank Mortgage loan servicing, payments, escrow account March 5, 2017 - Yes, I was divorced about 10 years ago and was forced to file bankruptcy. So due to this my citimortgage makes it incredibly difficult for me to make a payment. So while I want to stay in the house they refuse to autopay from my bank account. I call and they - up take it from my savings which I am not sure how they even got that number, and then they proceed to use my mortgage payment and charge me extremely high flood insurance with no notice or bill. This then puts me behind in my payment. So I call try to pay them and they do not take my money. They now want foreclosure so I went to busi... |
Citibank Mortgage application, originator, mortgage broker March 2, 2017 - Citi Mortgage is our mortgage co. In - we did a re-fi with Citi mortgage and on taxes Citi did a Debt Discharge of $13000.00 in each of our names. For the taxes of years - and - Citi Mortgage continues to do the same in amount and to each of us separately in our each name. Continuing the Debt Discharge was NOT part of the re-fi and yet is being done.... |
Citibank Mortgage loan servicing, payments, escrow account March 1, 2017 - I contacted Citimortgage to attempt to remove PMI from my mortgage loan. The conditions under which they would remove the PMI ( - % - with a new appraisal ) were different from the paperwork I signed at my closing ( - % - with new appraisal ). My original loan was with a different company, but they sold it to Citimortgage. I paid Citimortgage for an appraisal as the identical unit next to mine appraised a few months prior well below - %, but it came back at - % -. I asked for a review of the appraisal as one of the homes they used was in horrible shape and on a busy street... |
Citibank Mortgage loan modification,collection,foreclosure February 28, 2017 - It all started when CitiMortgage bought our loan from -. I made my normal payment to my mortgage company ( - ) and another mortgage company ( CitiMortgage ) called to tell me that I was late with my payment. When I informed them that I had already mailed my payment I was told that CitiMortgage bought my mortgage and I was to pay them. We were making our payments and such and got a letter saying that CitiMortgage was charging us for homeowners insurance that we already had and was sending in the certificates for every year. We later found out that we were being charged for insurance for 7... |
Citibank Mortgage application, originator, mortgage broker February 27, 2017 - I contacted - - through Citibank to help me with the process of procuring a loan for a home in Indiana. From the very start, I alerted him that business losses from - for - were deducted against my primary and - income, however I had sold - and therefore it would n't be a loss any longer. - stated that since the - was sold, then the losses would n't be taken into account for the purpose of determining future ability to pay. After paying in excess of $ - on origination fees, inspections, and travel, - alerted me three weeks after I signed a purchase agreement tha... |
Citibank Mortgage loan servicing, payments, escrow account February 17, 2017 - I have just completed paying off a mortgage with CitiBank, I had automatic withdrawal for my payments with the last payment due -/-/- and I owed a final, partial payment of $430.00. Instead, they withdrew the full $980.00 minimum payment as well as the $50.00 extra I had been paying monthly. I called them the -/-/- and they claimed the refund was in the works. I called again -/-/- and was told that that direct deposit to my - - checking account was not possible but they would expedite the check and it be created by -/-/-. I was also told that it was routine for ... |
Citibank Mortgage loan servicing, payments, escrow account February 15, 2017 - I reviewed your latest statement to CFPB ( case no. - on - -, -. ) I recalculated the figures using your statements on - -, - and may have misunderstood my previous calculations ; however, I still determined CitiBank overcharged me $6.00 and unfairly charged $15.00 for a payoff by wire fee after escrow closed, which they can not do. If you will, please review the $21.00 of overcharges described above. I believe that is extent of the overcharges now by CitiBank which should be refunded back to me.... |
Citibank Mortgage loan servicing, payments, escrow account February 15, 2017 - My complaint is with CitiMortgage. I did a refinance in -/-/2016 and taxes were set up to be escrowed. At closing there were more than enough funds to pay the -/-/2016 property tax. Face value was -. I received the property tax statement in -/-/- and called to verify with CitiMortgage that it would be paid. I was told yes. In -/-/- our county passed a - tax for the schools. It was a one time thing and an additional - tax. Soon after, I was issued an escrow refund check for -. I called CitiMortgage to verify this was disbursed correctly. They assured me again that this... |
Citibank Mortgage loan modification,collection,foreclosure February 14, 2017 - In - our mortgage became late now - and - different agencies later I 'm still making the same mortgage payment and the company I make it to is not listed on my credit report but the original company is but it shows the account as a charge off. I need help.... |
Citibank Mortgage loan modification,collection,foreclosure February 11, 2017 - After reading the latest actions, dated - - -, that " CFPB has taken against CitiMortgage in regards to giving the runaround to borrowers trying to save their homes mortgage services kept borrowers in the dark about options, demanded excessive paperwork '', which is stated that took place in -. The article also states that CitiMortgage must pay - to wronged customers : CitiMortgage must pay - to approximately 41,000 consumers who received improper letters from CitiMortgage. CitiMortgage must identify affected consumers and mail each a bank check of the amount owed, along with... |
Citibank Mortgage settlement process and costs February 7, 2017 - My fiance and I are in the process of closing on a - bedroom - in -, NY. After doing our research, we chose Citibank due to the closing cost assistance program they offer to first-time home buyers. Since starting the process in - ( 6 months ago ) we have received very poor customer service. Our first representative ( we are currently working with a 3rd set of representatives ) would n't email us in a timely matter, sometimes going weeks at a time without a reply. Since we needed to submit an application to the - board for approval, his delay caused us to miss our first - dead... |
Citibank Mortgage loan modification,collection,foreclosure February 6, 2017 - An application for the - was submitted before the deadline before - -, 2016. Never received a response. Called them today spoke with - and was told documents were missing although does not know what they are.... |
Citibank Mortgage loan servicing, payments, escrow account February 6, 2017 - In reference to Case number : - closed without an answer. Citi sent us a letter denying the request to re-issue the check by stating they did not purchase - and advises us to call -. The problem with this is that all of - 's toll-free numbers are owned by Citi and ring Citi 's mortgage units. This clearly shows that Citi purchased -.... |
Citibank Mortgage credit decision / underwriting February 5, 2017 - In -/-/- I bough a condo and had a 1st and 2nd mortgage on it since I put down about 12 % on the house. The mortgage was acquired by Citibank from - and I have always paid my mortgage on time. I later refinanced my 1st mortgage through - and my 1st mortgage from Citibank was fully paid off on -/-/-. I refinanced my mortgages again in -/-/- and I was informed that for the 1st mortgage that was fully paid off years ago the report from - showed that the current status was " PAYING UNDER PARTIAL AGREEMEN - '' with a - balance. I am not sure why that is since the mortg... |
Citibank Mortgage loan servicing, payments, escrow account February 3, 2017 - This complaint is to blow a little steam and open the CFPB 's eyes to CitiMortgage and their CB reporting. And perhaps CitiMortgage will take a deeper dive into their own CB reporting - perhaps look through the -? For some reason, CitiMortgage has been sending the Consumer Reporting Agencies a -, which has been removing the tradeline from the scoring algorithm calculated by -. I 've NEVER once submitted a Direct Dispute, so no Compliance Condition Code should be on the loan. Compliance Condition Codes are only supposed to be used when a customer submits a Direct. Even if your practi... |
Citibank Mortgage loan modification,collection,foreclosure January 31, 2017 - I have been trying to modify my loan with Citimortgage for over 5 years. I have spent over $35000.00 with attorneys and consultants. I have spent thousands of my own hours as well trying to work through their system. I have been lied to, I have had paperwork lost, I have had to cancel business trips in order to file court docs and most importantly, I 've had to explain to my kids how we could be forced to leave our home at any given moment. I have copied - -, the CEO of Citimortgage, on dozens of documents over the past year pleading for fair and reasonable treatment. She has provided ... |
Citibank Mortgage loan modification,collection,foreclosure January 19, 2017 - We feel like we are getting the run around from CitiMortgage like we have in the past with respect to our application for assistance/loan modification. They did n't review or underwrite our application for assistance, they are making numerous collection calls to me at work ( in violation of the bankruptcy discharge - I am currently working with an attorney to see what our rights are as to these violations ), send letters that contradict previous letters adding to our confusion ( we were declined for a short sale that we did not request or apply for and then notified the following day that we w... |
Citibank Mortgage credit decision / underwriting January 12, 2017 - . At the time of the recession when everyone was losing or walking away from their homes we were given a trial mortgage by Citi which we paid every month with the promise they would modify the loan. after the trial period they put all the interests back, did not modify us and put us in foreclosure as mentioned.So happens they put us in foreclosure and we had to pay back a lump some of money to save our home from going into foreclosure. Now there is a $15000.00 dollars plus interest on our loan which makes our monthly payments very high and the - dollars we had to pay them to save the home... |
Citibank Mortgage settlement process and costs January 11, 2017 - We tried to refinance a rental property of ours on - -, 2016. We have paid our mortgage with them for almost 10 years & have never been, late. We scanned loads of documents for Citibank for almost 4 months & they kept letting our documents expire & then asked for more documents. We had a closing date & time with them & then they cancelled closing asking for yet - -more documents! We decided they were never going to stop asking us for more verification, so we told them to give us our application fee funds back, that we were not going to keep being strung along while it was never-ending d... |
Citibank Mortgage loan modification,collection,foreclosure January 4, 2017 - We 've been working w CITI Mortg. since -/-/2016. All requests have been submitted 1-3 times. Rcvd letter documents complete -/-/2016 review by -/-/2016. Accused of no reply to messages but not rcvd from CITI or - coach when requesting outcome from - on -/-/2016. Now they are requesting from the beginning again to re-open proceedings for refi. With CITI NO Dept. is synced with the next. - is not synced with CITI at all times. Harassment of late payments when current. - bank - can confirm this. Both my husband and I called CITI to get date changed ( according to SSI and P... |
Citibank Mortgage loan modification,collection,foreclosure January 2, 2017 - Upon an attempted request for a modification package needed a few months go, this company continue to keep giving a ring of a run around telling me that someone will be contacting me and I have yet to receive a call. I had to send a via certified mailed letter in to get a final acknowledgement of received signed request to add an authorized person to the account, after several failed attempts in faxing it to the fax number provided. Dealing with this company seems to be like pulling teeth and they continue to just keep you on a goose chase, just in getting information in an attempt to prevent... |
Citibank Mortgage loan servicing, payments, escrow account December 22, 2016 - We are unable to cash an escrow check ( $580.00 ) received on -/-/-. We had lost the check but recently found it. Believing that Citi would have deposited the money with the Massachusetts unclaimed property agency, we called but found that Citi had not done so. On -/-/-, we called Citi and their agent instructed us to fax a letter and supporting documentation to their Research Service Department. Not having received a response or acknowledgement, we got in touch with Citi again and the representative instructed us to send the request by mail instead. This was sent by certified ma... |
Citibank Mortgage application, originator, mortgage broker December 19, 2016 - On -/-/2016 I started my refi with Citi Mortgage. It was to close by -/-/ |
Citibank Mortgage credit decision / underwriting December 15, 2016 - I lost my job and already paid 12 years on loan then citi modified me for a 40 year loan and they have the right to part of my retirement this does not help it hinders I tried everything Citi wants me to move out because I ca n't afford it I want to keep this home I have been there for 16 years... |
Citibank Mortgage credit decision / underwriting December 11, 2016 - I applied at Citibank to refinance a mortgage held by - -, on a condo unit we used to live in, but which is now an investment property. I 've banked with Citibank for 18 years ( now CitiGold ) and the broker said they hold - other mortgages in the building, so he believed that there should be no issue as far as the building goes. I have outstanding credit and sufficient collateral, and the LTV is 42 %, so it 's a great credit risk. I was rate-locked at 3.875 ( current loan is at 4.75 ), with a lock expiration of -/-/16. I was told by my loan coordinator on - -, after prov... |
Citibank Mortgage application, originator, mortgage broker December 7, 2016 - I applied to refinance a property with Citimortage for a loan I already have with this vendor. I wanted just to lower the rage, I wanted no cash out. The loan to value is 20 %. I have an excellent credit rating of -. The loan payment excluding the income from the property was less than 5 % of my monthly income. The home is cash positive just with the existing tenant rent. I was asked to authorize the payment for a credit check which I did, and this confirmed my excellent credit. They then debited my account for an Appraisal and a Property Inspection. This charge was $730.00 USD and was ne... |
Citibank Mortgage loan modification,collection,foreclosure December 6, 2016 - I have been going through the hardship process with CITI for over 11 months. Every time I submit documents I receive an email telling me they have everything they need. After a few weeks I receive another email telling me they need more information. I have sent over 18 emails with documents. I have complied with their every request. This was after my original contact stopped communicating and they told me the file was closed. This entire process seems geared towards making me give up so they do not have to do anything. I have continued to make my payments and work hard to not fall behind. I ha... |
Citibank Mortgage loan modification,collection,foreclosure December 6, 2016 - Lost job - of -. As per Citibank, I defaulted effective -/-/-. I am sharing brief history as I believe my case is not an ordinary scenario : Hardship Origin and Extenuating Circumstances : - of - hired by a - where I lost my job only 6 months later due to whistle blowing and cooperating with the -. This - was later found to have defrauded the - of - in an estimated total of - - dollars. Due to the ongoing criminal investigation, I remained silent as requested by the authorities. - of - hired by -, - of - employees confided in me as HR... |
Citibank Mortgage loan servicing, payments, escrow account December 5, 2016 - This is a follow up on my case number -. I would like to submit the attached documents showing my scheduled court date on - -, -. - has responded that they dropped the foreclosure case against more than a year I believe in - -. As you can see on the attached, there 's a scheduled hearing with the referee on - -, -. I called and spoke to - -, Fiduciary # - at - - - - -, telephone # - a couple of weeks ago and she told me that she was not aware that she was listed as a referee on my case. - - claimed that she does n't know why her na... |
Citibank Mortgage loan modification,collection,foreclosure December 5, 2016 - i had submitted a complaint and sent info in 2012 against a predatory mortgage but never heard back. it was CitiMortgage, the address was - - - -. we lost that home and no one has ever contacted us, please call me @ - - -. They told us we would be on a priority list.... |
Citibank Mortgage application, originator, mortgage broker December 5, 2016 - I applied for a Loan Modification with my mortgage servicer Citimortgage -/-/2016. I have complied with all requests for updated documents and have sent them all in a timely manner. To date -/-/2016 Citimortgage has not made a decision on my modification although I qualify under all of the guidelines : my loan is owned by - etc. Citimortgage has also started foreclosure litigation against me even though I am in consideration for the loan modification. I can not afford a lawyer at this time and the HAMP program is set to expire on -/-/-. Please help. I do n't know what to do. I have... |
Citibank Mortgage loan servicing, payments, escrow account December 2, 2016 - I am refinancing my mortgage and the current servicer ( Citi Mortgage ) is charging me $75.00 for the payoff statement. I think this is wrong and above the limit allowed. Can you please look into this malpractice? Thanks... |
Citibank Mortgage loan servicing, payments, escrow account December 1, 2016 - During the -, - flood in - -, Louisiana, our home took on - feet of water. We had to tear it out to the ceiling, clean it up, dry it out, and spray for mold. We filed a insurance claim on the day of the flood. The adjuster came out, did an inspection and sent in a request for a $15000.00 advance witch had to go to the mortgage company to be endorsed and they returned it to us. After the adjuster finally gave us a decent payout we received our settlement check in mid -. We signed it and sent it to CitiMortgage claims department. I contacted them a few days later to ask when ... |
Citibank Mortgage loan servicing, payments, escrow account November 29, 2016 - What have a house with a loan from Citimortgage. We refinanced this loan with Citi three years ago and now have a principal balance of $130000.00. During the time of obtaining the loan, Citimortage obtained a very, very low appraisal on the house so after three years we had the house appraised recently at $180000.00. With this new appraisal we went back to Citimortage to request PMI removal. Citimortgage sent us a document stating we had to mail them back an official document and pay $300.00 for an appraisal ... nothing else. The appraisal came back recently at $170000.00 and based upo... |
Citibank Mortgage loan servicing, payments, escrow account November 29, 2016 - In - of 2016 I recieved " true & certified '' copies of alleged mortgage documents from CitiMortgage via a Qualified Written Request ( QWR ). Upon reviewing the documents CitiMortgage ( acct # - ) sent me the signature on the promissory note is not my signature and I did not sign the promissory note. This is forgery and fraud. Not soon after making complaints to various agencies I get a notice of the alleged loan being transferred once again to - account number - I received notification in the mail from Citimortgage an ACT - NOTICE. This notice was addressed to me and my ADULT ... |
Citibank Mortgage loan servicing, payments, escrow account November 27, 2016 - I did ask my lender ( Citimortgage , Inc. phone - ) multiple request to waive the escrow account and the company denial my request for the reason they said is loan-to-value ( LTV ) ratio too low, now at current value of 84.36 % .but this value it was calculated in - when they original appraised value of the property of $ -.I recently appraised the property using a private appraiser and the property value is more higher but CitiMortgage do n't want to accept it, and then I request the company to do their own appraiser but they do n't want to do it.That is the mean reason for this compl... |
Citibank Mortgage loan servicing, payments, escrow account November 25, 2016 - I 'm a - veteran and Homeowner who NEVER missed a mortgage payment. My Mortgage servicer Citi instituted Illegal Foreclosure proceedings against me. I was forced to file Bankruptcy to protect my home from the Illegal foreclosure. Ireporting Mortgage servicing abuse by Citimortgage Inc. as follows : Citi, at all pertinent times acted as an agent for - the actual owner of the mortgage loan. Citi, failed to properly apply payments consistent, with the terms of the loan modification and original note. Citi, failed to properly apply credits to the escrow account. Citi, failed to conduct prope... |
Citibank Mortgage loan modification,collection,foreclosure November 22, 2016 - I have been in modification for several years with CitiMortgage. Today ( -/-/- ), the underwriter erroneously closed my file 9 days prior to my sale date ( the sale date is - -, - ). On - -, -, four final documents were requested via letter : Lease agreements, - taxes, 3rd quarter profit and loss and bank statements. I provided these four docs by the - -, - deadline. They were accepted by CitiMortgage and I received written confirmation that all of my documents were successfully submitted. This was the final request for documents ( as confirmed today -... |
Citibank Mortgage loan servicing, payments, escrow account November 19, 2016 - I had a Mortgage with Citi Mortgage with a balance of $230000.00 as of Statement date -/-/2016. At around this exact time I refinanced my house and a Check was mailed out to Citimortgage Inc. for the amount of $230000.00. A refund for the over payment of $1400.00 is due back to me. Several Calls to Citimortgage have been to no avail. They have refused to send me a refund check. It 's been over 60 days since the over payment. Please help me recoup this over payment.... |
Citibank Mortgage loan modification,collection,foreclosure November 9, 2016 - I tried to work with Citimortgage to resolve an issue resulting from a second mortgage that they took foreclosure action on in -. The timing of this action falls under the Cease and Desist order as well as the Consent Judgment filed against them and other lenders, in or around - by the US Government. According to the Order and Judgment, Citimortgage is obligated to work directly with me if I have an issue with their third-party agent, in this case - - -, a law firm. After speaking with Citimortgage representatives several times during -, they told me that the third party refu... |
Citibank Mortgage loan servicing, payments, escrow account October 28, 2016 - I have a loan through Citibank which was originated in - -. I called in late - - and asked about the processing of removing PMI from the loan. I was advised to fill out a request, set up an appraisal appointment and pay the cost for said appraisal. Once that was completed, I called Citi and verified that the PMI was removed. I recieved a letter in the mail affirming this. In mid - of -, I recieved an updated Escrow statement showing PMI being added back to loan. I called Citi and they said they did not know what happened but they would fix it and a supervisor would call me ba... |
Citibank Mortgage application, originator, mortgage broker October 27, 2016 - I was contacted by Citi to refinance my mortgage and told that they could use the documents from my HELOC that close 2 weeks before. Without highlighting or asking permission, - -, pulled our credit. He then informed us that our credit score was below the allowed score to qualify for the lower refi rate. This was a complete bait and switch since there was no mention of needing to qualify to be eligible fore the lower rate that he quoted us. He also never asked permission or mentioned that he was going to pull our credit. Even worse, we have since learned that Citi pulled our credit twice... |
Citibank Mortgage loan servicing, payments, escrow account October 11, 2016 - URGENT REQUEST FOR IMMEDIATE RELIEF : I am a - in financial distress, please help me today. Thank you. -/-/2016 Citi Bank agreed in writing to remove an escrow account of $600.00 from my mortgage, and I signed the Citi Escrow Removal Agreement form and faxed it, which Citi received -/-/2016.The bank refuses to remove the escrow account - claiming they need to pay my taxes of $2700.00 -/-/-, which was not a condition of their signed Escrow Removal Agreement. My escrow account has almost $4000.00., more than enough ; and Citi demands I continue paying into the escrow account i... |
Citibank Mortgage application, originator, mortgage broker October 6, 2016 - I applied for loan with Citibank Mortgage now I already have a mortgage with them, I was asking to borrow money. I started this process in - 2016 and turn in all the proper paperwork that was ask, I went through the underwriting process and was approve. 2 weeks ago now I was told I 'm not approve of the loan. I 've called several times to speak with some at Citibank Mortgage but all I get is voicemail. Please have someone to contact me about Citibank practices in the Home Mortgage department... |
Citibank Mortgage loan modification,collection,foreclosure October 5, 2016 - I have a loan with CitiMortgage that I 'm trying to get modified. On -, -, 2016 CitiMortgage sent me a letter stating that my loan was being reviewed for modification and a request of document listed. CitiMortgage currently has a sale date of my home for - -, 2016. They will not cancel or postpone the auction for me while they are reviewing documents. I believe this is dual tracking as they can sell my home while I am being reviewed for a modification by the underwriter.... |
Citibank Mortgage loan modification,collection,foreclosure September 30, 2016 - I am writing today in regards to my home loan that was modified by CitiMortgage in - of 2016. I have been in touch with - - as well as -, my new servicer, and I have been advised that I need to contact Citi directly. I was offered a streamline modification by Citi. I accepted that offer and began to make trial payments. After the trial payments began but before the modification was accepted, - - started a principle forgiveness plan. The rules were very clear. The Mortgage must have a - less than or equal to $250000.00, before capitalizing eligible arrearages The Mortg... |
Citibank Mortgage loan modification,collection,foreclosure September 30, 2016 - I called citimortgage on Saturday - and asked about getting a 2 month extension for my - & - payment. I was told to call back on - which I did and went over my finances and was told I qualified for the 2 month extension. I was supposed to get a fax that day. I gave them my personal fax # -. I never got the fax so I called back and they refaxed it but with a date of - not - which would have had me within the guidelines to get the extension. I have made lots of calls and been told lots of different things I was told I was approved and do n't worry about the fax they just nee... |
Citibank Mortgage loan servicing, payments, escrow account September 30, 2016 - CitiMortgage has transferred my mortgage servicing but has failed to provide sufficient notice as to what company will be servicing my mortgage. CitiMortgage has also been talking to someone claiming to be me who is not me.... |
Citibank Mortgage loan modification,collection,foreclosure September 20, 2016 - I am attempting to apply for a loan modification ( through a US government program ) of my mortgage with CitiMortgage ( Loan # - -. I have sent all the required documents. However, they constantly ask for the same documents, and will not start the process. I have sent documents in on 5 separate occasions. Now, specifically they state that the checkstubs I sent did not have an employer name on them. So I sent in copies of the canceled check with the " - '' ( my employer ) clearly on them. The monthly salary amount on these checks matches my checkstubs. Still they have taken no action.... |
Citibank Mortgage loan servicing, payments, escrow account September 19, 2016 - When - trees fell on my house and - neighbors houses ( -/-/16 ), I began working with my insurance company ( -, a fantastic company ) to get the trees removed from the roofs, the driveway and - sidewalks replaced, as well as replacing the shingles and some damaged wood trim. The house is worth over $200000.00 and the mortgage balance is under $8000.00. I have already had the trees removed ( the cost of that was $8600.00 ). CitiBank required my insurance company to make the check ( $13000.00 ) payable to CitiBank and myself. My insurance company said I should have no... |
Citibank Mortgage application, originator, mortgage broker September 17, 2016 - I 'm trying to refinance my existing mortgage four years after a Chapter - bankruptcy discharge -/-/-. We began working through a mortgage agency, -. In this process, although not shown on our personal credit reports from any of the big - credit agencies, a third party agency, - -, showed - late payments to Citi Mortgage - before our actual bankruptcy and - after. We made all of our payments to them on time. We called Citi Mortgage customer service reps. They would n't talk with us because they though we were in a current bankruptcy process. They finally put us thr... |