Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure North Carolina

I tried to work with Citimortgage to resolve an issue resulting from a second mortgage that they took foreclosure action on in -. The timing of this action falls under the Cease and Desist order as well as the Consent Judgment filed against them and other lenders, in or around - by the US Government. According to the Order and Judgment, Citimortgage is obligated to work directly with me if I have an issue with their third-party agent, in this case - - -, a law firm. After speaking with Citimortgage representatives several times during -, they told me that the third party refuses to release the file back to them and they can not do anything about it. However, they are under order to bring back files from third parties if consumers are having issues with them, which I am having. In addition, my original issue needs to be resolved directly with Citimortgage. That issue is I should have been offered remedies under the Order and Judgment but was denied access to these remedies by the third party. Please see attached documents regarding the fake mediation and judgment the third party coerced me into and their continued unfair actions against me in light of the Order and Judgment.