Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Ohio

I called citimortgage on Saturday - and asked about getting a 2 month extension for my - & - payment. I was told to call back on - which I did and went over my finances and was told I qualified for the 2 month extension. I was supposed to get a fax that day. I gave them my personal fax # -. I never got the fax so I called back and they refaxed it but with a date of - not - which would have had me within the guidelines to get the extension. I have made lots of calls and been told lots of different things I was told I was approved and do n't worry about the fax they just need to have it uploaded. Now today when I called I was told I was outside the dates so I was declined. I would like to file a formal complaint I did my due diligence to get help and was told I was approved for the extension and now it is the - the last day of the month and I am not able to make the payment. I would like for Citi to make this right by honoring the - as the date of the extension approval.