Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Wisconsin

We 've been working w CITI Mortg. since -/-/2016. All requests have been submitted 1-3 times. Rcvd letter documents complete -/-/2016 review by -/-/2016. Accused of no reply to messages but not rcvd from CITI or - coach when requesting outcome from - on -/-/2016. Now they are requesting from the beginning again to re-open proceedings for refi. With CITI NO Dept. is synced with the next. - is not synced with CITI at all times. Harassment of late payments when current. - bank - can confirm this. Both my husband and I called CITI to get date changed ( according to SSI and Pension ) ... they refused but agreed to stop late charges within the 30 day grace. This has not stopped either. I have documented all ... we went to an independent financial counseling service during this in - thru - All documents sent to CITI also was cc to counselor. At that time it most have been noted by CITI and requests slowed and stopped with letter -/-/2016 as mentioned ALL DOCUMENTS RECEIVED. -/-/2016 - requested more documents ... not done as -/-/2016 close to 30 pages of requests scanned an emailed of which many were for the second and third time. Foreclosure threat started in - and Bankruptcy in - and -.