Review and analysis of over 136 complaints against TransUnion
TransUnion consumers have reported over 136 official complaints related to Billing dispute. Out of the 136 consumer complaints against TransUnion, 13% were disputed by the consumer (i.e. the consumer was not happy with how TransUnion responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against TransUnion resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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TransUnion Credit reporting credit monitoring or identity protection billing dispute February 14, 2016 - On - -, 2016 I went to TransUnion where I intended to pay $1.00 charge to see my credit score. I was careful to look around to make sure that I did n't sign up for a monthly credit monitoring service because the website felt like it was n't designed to be clear about what I was about to pay for. I wanted to see my credit score and felt like any of the - major credit bureau 's surely would n't be predatory. I woke up this - with a $19.00 charge from TransUnion and a $21.00 charge from -. I happened to get an email from my credit card company alerting me to transactions. Oth... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute February 9, 2016 - On-line, I placed credit freeze at TRANSUNION on -/-/- due to identity theft. Paid a $10.00 fee using a credit card the police report would not be available for - to 7 days after making the report. On phone, was told by a TRANSUNION representative to send the police report by FA- and request a refund of the $10.00 fee. Faxed the police report and request for refund on -/-/-. On -/-/-, a TRANSUNION representative stated that I would not get a refund because the police report was not submitted concurrent with the online transaction. The TRANSUNION website - d... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute February 6, 2016 - Requested report and score ( for which I authorized payment ) from TRANSUNION CREDIT CO. Suddenly there appeared a monthly $19.00 recurring charge on my credit card. Did n't authorize, did n't know what it was for, no confirmation or acknowledgement sent to consumer that such charge would take place. After researching the internet I was able to get instructions to " cancel '' my " membership ''. There were many such complaints online about this practice. TU has said there will be no more charges. The sales rep had such a strong foreign accent that I could barely understand him. I have also a... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute February 1, 2016 - I - are requesting as of -/-/2016 a temporary credit freeze be place on my credit file at - - and trans union and all other national credit reporting agency. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute January 27, 2016 - I paid to receive my credit report and score from the - bureaus from the Transunion website. They charged me $1.00 for setting up an account in order to view this information. I saw no warning or disclaimer saying I would have to cancel a subscription in 7 days or be charged a subscription fee of $17.00. After a week I was automatically charged $17.00 for a subscription that I was unaware of. It 's abusive and deceptive practice to automatically charge someone 's credit card in this manner. There should have been a more clear option to sign up and pay for the subscription separately. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute January 25, 2016 - I - are requesting as of -/-/2016 a temporary credit freeze be place on my credit file at - - and trans union and all other national credit reporting agency. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute January 21, 2016 - I was seeking - of my free credit reports and so I went to the FTC website at - I followed the recommended link to - I filled everything out and selected TransUnion. I filled more forms out for them, eventually it came time to access my credit report and they required me to fill out a card number form. I thought this was part of the process of getting my free credit report. Nowhere did it say they were going to charge me $1.00 or sign me up for any services, there was no agreement or information regarding this. I gave them my card number to access my credit score and received an ema... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute December 28, 2015 - To Whom It May Concern : - -, - TU TRANSUNION PLUS - -. - - - has fraudulently posted - charges of $29.00 each to my Tennessee - - credit union checking account using my - debit card over a period of 19 months - - - through - - - for a total loss to me of $560.00. Background : I filed for bankruptcy in -. I will not come out from under the bankruptcy cloud till - -. Tennessee - - - - got a credit report on me in the spring of -. At that time, I was told that I not only would not qualify for a mortgage, but that... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute December 11, 2015 - Trans union is showing a old debt against me on my credit reporting. I have submitted a dispute with the collection company and suddenlink communications. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute December 9, 2015 - - items on my credit report are listed 2 times each. - - Credit Card, - - - - - are listed as write offs. These accounts were purchased by - - - in full and should not be listed as Write Offs any more. I 've paid - of these in full , - - and - -. These are also listed negatively on all - credit reports as Write Offs and Collections. That 's like Double Jeopardy. I 'm being held accountable 2 times on each account and all are reporting negative even though - are paid in full. I have good credit from other resources that are the same installm... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute December 9, 2015 - Transunion charged my credit card without my knowledge or consent. They charged my card 22 months at - a month. At no point did I agree to pay them. Their month charges costs me over limit fees, interests costs, and they refused to fix this problem. The manager said that they will make a note on the account to not make any refunds. I believe that I am a victim of a scam. Transunion should not have been charging my card for any reason. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute November 30, 2015 - I wanted to have a temporary lift on my Transunion Credit Report security freeze. I am a resident of the state of Nebraska which means I can get a freeze or thaw on my credit report without charge. When I tried to get a thaw by calling I was told it would be a $3.00 charge. I gave my zip code which confirmed I live in NE. Since this was n't successful I tried to go online. My request could not be processed. I believe this might be because I have an alert on my account. I want - things : 1. A phone number to reach a real person so I can get a thaw without a $3.00 charge. 2. I want the CF... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute November 26, 2015 - Look. I am trying to get a credit card? All I am trying to do is pay my bills. Have legit job. BUT all these credit company. All I asking for a credit card. To open a business an started. I been discriminated on because company 's like - -. Other credit card company 's ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute November 11, 2015 - I 'm trying to get my own place but every time I try I get denied because of bad credit, I 've had numerous bills in my name I did n't know about that my mothers been doing since I was young she 's used my information for bills that I never had or new about till now she messed up my credit by not paying the bills on time, letting them get sky high, or not paying at all I ca n't even get a home because all the bills I have in my name, when she threw me out she would n't give me my social, my birth certificate, or I 'd so now she 's ruining my credit what can I do about it ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute October 28, 2015 - Got an email from Transunion telling to look at a credit report, they want my credit card for verification, a few days later s=charged my banl $17.00 without any notice or authorization. I closed it immediately but still am being charged. Why is this not illegal? I saw no checked box authorizing this and I check all the time. This is an awful company preying on people with credit problems and poor people. Charged - no less. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute October 21, 2015 - CONSUMER : - -COMPLAINT : TRANSUNION AND ALL CREDIT AGENCIES1. I AM TRYING TO BUY A HOUSE2. I TRIED TO GET MY FREE CREDIT REPORT AND WHAT MY FICOSCORE ISA : THEY CHARGED ME $ - : THEY BILLED MY - - CREDIT CARD ANOTHER $29.00 JUSTTO GET MY INFORMATION FREEITEM1. I THOUGHT ALL CONSUMERS RECEIVED A FREE CREDIT REPORT2. I THOUGHT TRANSUNION COULD NOT STEAL ANY MONEY FROM US. THEY STOLE FROM ME AND SAID, - - SO WHAT, YOU HAVE NO CONUMER RIGHTS WITH TRANSUNION. WE CANSTEAL ANY AMOUNT FROM YOU, IS THIS TRUEITRM1. I CANCELLED MYSERVICE TODAYAND SPOKE TO -, EMPLOYEE NUMBER # -... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute October 14, 2015 - This is a letter that I faxed to - - 10 days ago and I received no answer. Dear Sir, Madam, I got your fax number from a nice lady that I talked to when I contacted -. My name is - - - and I have a - credit card, that I use very rarely. ( acct. number : - ) However, I used it a few months ago and went for a vacation to - to take care of my sick mother and later I went for vacation with my kids. Therefore what happened to me is really my fault, but I would like to ask you for reconsideration of my case. I did not pay my bill for 2 months. The balance was about $80.00... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute October 7, 2015 - I went on annualcreditreport.com. I wanted my credit score from TransUnion so I agreed to pay the fee. However, I feel it was not made clear to me that I would be charged a month fee from that point on until I proactively cancelled. I think this is underhanded and they are taking advantage of countless citizens that are not clearly aware of the contract they are agreeing to when requesting a score which in my opinion should also be free once per year. I feel I was tricked and they refuse to give me my money back. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute September 24, 2015 - I was on the site of another merchant when they had a tab for free credit reporting ''. When I clicked on the tab I was told this was not free credit reporting and my credit card was charged at least $1.00 with transunion with my debit card from - ending in - associated with checking account -.and possibly will be charged again in the future. I already have similar services with other companies. I want this cancelled and my $1.00 refunded and not to be charged in the future. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute September 18, 2015 - I signed up for a credit reporting service with TransUnion for a - dollar charge. Later I learned they were charging me $17.00 a month. I have stopped the charge but they will not refund $35.00 charged to my credit card account. I did not know there was a recurring charge when I signed up. I am a college student and just starting to use a credit card. If TransUnion had disclosed the monthly charge, I would not have signed up. It is not worth it to me. I believe this is unfair and deceptive. Will you help get my money back and have TransUnion stop taking advantage of people? - - -... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute September 8, 2015 - I checked my credit score at - and it seems I have a - $ charge in 2015 to - -. Ive never used that service or company. Now my score is -. Also there seems to be - addresses listed in my report that I have never resided at. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute August 28, 2015 - I just realized that - - - - is showing up on my credit report as an outstanding debt in the amount of $1500.00. I have no way of getting in contact with this company but this account was settled in full approximately 6 years ago. I would like to have this removed from my credit report as soon as possible and have my scores updated. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute August 27, 2015 - - used my social security number to open a - accout without permission ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute August 25, 2015 - I received my credit score for free, but agreed to pay $1.00 to receive the physical report. About a week later I was charged $17.00 and contacted my bank to dispute it only to find out that I had been charged a monthly recurring charge of $17.00. I was able to dispute it through my bank, however, it has caused me to cancel my debit card, order a new one, and change all of my direct deposits, automated bill pays, etc. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute August 21, 2015 - I used the federal government 's website to check my credit report using TransUnion and as I had not recently gotten my credit score I purchased what appeared to be a one time credit score. Now my credit card is being charged a recurring charge for credit protection. It did not appear that I was signing up for credit protection, nor did I want credit protection. It was never my intention to sign up for a recurring service and it was not clear at all that I was signing up for such a service. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute August 13, 2015 - On -/-/2015, I utilized the trial membership that Transunion offered for a seven day period. I notified Transunion through email that I am not interested in utilizing there product. I also notified Transunion verbally on -/-/2015 that I am not interested in this product due to information was not reporting accurately or being updated in a timely manner. In which I received email confirmation on -/-/2015 and -/-/2015. That the cancellation was received. on -/-/2015, a charge for - was drafted from my checking account. In which I contacted Transunion on -/-... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute August 12, 2015 - Trans Union is debitting $17.00 from my account monthly and I can not stop it. I have called several times, account confirmed cancelled, and they keep taking the money. They refuse to provide documentation of this monthly debit being authorized. I demanded documents, they refuse. The Escalation Department resists service to me. Even my Bank is not responding to my disputes of the debit. There is no evidence of this obligation. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute August 10, 2015 - I contacted Transunion on line to get a free credit report .i paid $1.00 for this andgave my credit card info. I was offered free '' credit monitoring.come to find out II was charged $ $17.00 for the free '' credit monitoring.this is deceptive. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute July 30, 2015 - - - reported on my trans union - and - credit reports, - also sold the account to - - - reports and called them selves a credit collector/Attorney when they were not. Than - Filed Suit in - Washington to further Harass and embarrass me. This is a clear violation of the FDCPA section - regarding deceptive practices by a collector. - - reported to the credit unions - when the balance was only -, - dollars more the original debt another violation of the FDCPA - - has created deceptive transactions design to harass and embarrass and humiliate m... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute July 17, 2015 - I visited Transunion for a credit report. They required my credit card number to bill me - dollar for the report. Now they say I joined their service and want to bill me - a month. They have already billed my credit card for this service even though I did not order it. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute July 16, 2015 - I cancelled my services in - of 2015 for credit monitoring services. Transunion and - are both still charging my accounts for member services ''. I have asked both companies multiple times to cancel the accounts cease billing to my account. When I give either of them my credit card info they say they have no active account on file associated with the credit card number or my social security number. '' They insist I give them the credit card number associated with the account ''. I I have contacted my bank to resolve and they do n't have the old card information and I can only dispute ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute June 22, 2015 - There is item in collection on my credit report. The collection agency is called - -. Its for $230.00 owed to -. I have never had - account. I live in - and we do not have - here. I have been trying to get copy of the invoice or some sort of documentation or proof of this invoice. - is giving me run around. This has been going on since end - 2015. I am at my wits end because I do n't know what to do. My daughter lives in - and has - account. Maybe its from her, she still has - and she knows nothing about this invoice. This is affecting my credit score which I... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute May 22, 2015 - I do n't know how I got fooled by Trans Union 's website into agreeing to their credit reporting service. I am a somewhat sophisticated computer user but they still got me. Their web site needs to be fixed, to be more straightforward. - - - - - # - CA - ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute May 21, 2015 - a manager of an apartment complex was trying to charge me - dollars after I paid my last utility bill all of my 12 months of rent were paid up in full and so were my utility bills. But when I was paying my last utility bill as I mentioned above he was assertively charging me the - dollars. In shock at the very outstanding amount I asked the manager why? and for what? The manager then replied that it was because I had kept the key to the apartment for four days, and that every apartment complex would have charged me the same amount for the key because it was a rule which in fact that stat... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute May 5, 2015 - I received a letter from Trans Union stating that my credit monitoring service was canceled because they were unable to access my bank account information for payment. The letter was dated - -, 2015 and it arrived on or about - -. I knew there was a problem because my bank ( - - - ) had posted a payment on - -, 2015 in the amount of $11.00. I meant to call and ask earlier in the month about the $2.00 increase but I did n't get a chance. However, when I received the letter I knew I had to follow up. In the letter it states the time and dates to call, I called on S... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute April 20, 2015 - I moved out of - and had to return my - equipment. - does not have - and I needed to ship the equipment back. After - calls in which I was promised return boxes for the equipment, I was contacted by a credit collector asking for ~ $700.00. I finally drove to - and returned the equipment and have the return receipt. I was never told that the credit collector was going to file a derogatory statement against my credit. When I was turned down for Student Loan refinancing, the refinance company made me aware of the $200.00 claim against my credit. This is a false and erroneous... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute April 11, 2015 - Please see complaint # - for a more detailed explanation. I am submitting this to formally file a complaint for Transunion. On - -, 2015 I accessed the Transunion web site to obtain a free copy of my credit report. I agreed to be charged $1.00 for the report even though it should be provided for free. On - -, 2015 I was charged $17.00 by Transunion. I contacted them to discover that I had apparently signed up for their credit monitoring service. I asked them to cancel it immediately and to reverse the charges. They did not reverse the charge but I am disputing the charge thr... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute April 8, 2015 - I went online to receive my FREE credit score & $1.00 credit report ''. I was also, unbeknownst to me, signed up for credit monitoring etc, at the rate of $17.00. I feel like this is a shady and fraudulent practice, because I was allegedly aware of the product I signed up for based on size - font in a noticed designed to look like an advertisement on the bottom right of the screen, that was n't even part of my browser window without scrolling. I called the company to dispute the claim. It took me awhile to unsubscribe and they refused to refund my money since I had used the service ( I... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute April 7, 2015 - I had - late payment to - - Bank in -/-/-. Since then - have not had a late payment. I have had the card since -/-/-. I did not havehave a late payment prior to -/-/-. They put this account in the con-sidered negative '' category and refuse to remove it from that categoryuntil -/-/-.. .7 years of punishment for - late payment. I contacted thebank and they said that they did not request the negative assessment. Icontacted the reporting agency and they refuse to adjust the time line. The punishment is onerous and unfair and I am unable to find a way toremove t... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute April 2, 2015 - Received free credit report from Transunion -. Paid $1.00 by credit card to get - score. They took credit card and began billing me for credit monitoring which I had not requested. Very difficult to cancel program with no refund. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute March 25, 2015 - MY INSURANCE COMPANY, - - & - - SAYS BILL WAS SETTLED ... |