TransUnion Credit Reporting Complaint

TransUnion Credit reporting department,

Credit monitoring or identity protection Billing dispute New Jersey

I received a letter from Trans Union stating that my credit monitoring service was canceled because they were unable to access my bank account information for payment. The letter was dated - -, 2015 and it arrived on or about - -. I knew there was a problem because my bank ( - - - ) had posted a payment on - -, 2015 in the amount of $11.00. I meant to call and ask earlier in the month about the $2.00 increase but I did n't get a chance. However, when I received the letter I knew I had to follow up. In the letter it states the time and dates to call, I called on Saturday, - - and spoke with - and he said I would have to speak with the enrollment department on Monday between - - PT and he gave me a different number to call -. I expressed my concerns to him and called on Monday, - -, 2015 and spoke with -. I gave her all of my identification information and explained why I was calling. I thought it was a simple misunderstanding and I told her that I had my - -


was no meeting of the minds and I asked for a supervisor and - came on the phone. He was n't any better and I became very frustrated with him too. I understood what they were seeing, but no one wanted to take a moment to look at what I 'm seeing ( my - - - Statement ). I had no expectations that this would be resolved in - phone, I thought the logical approach would be to gather all the information and for someone from Trans Union to review and call me back. This was not be, he said he would transfer me to the billing department since he was in disputes and only the billing department could resolve this issue. I was transferred to a very arrogant person by the name of - in the Escalation department who informed me in no uncertain terms, Trans Union does not have a billing department and his department resolves all of these issues. We did n't hit it off, but he said something that gave me pause for hope, if he could get my current debit card number he could determine if a different account or someone else was billed to my account. I gave him my debit number, he asked me to hold for 2 minutes, came back on the line again, asked me to hold another minute longer and then the line went dead, either he hit the wrong button or simply hung up, I do not know but he was gone with my debit card number. I tried numerous times to call him back, speaking with -, who said she could see that I was in contact with the Escalation department and would transfer me back. Did n't happen I ended up with - in Customer Service, who said he would transfer me to the department instead I received a message that this line is not in service, hang up and dial again. I tried that - number - more times with no success. I decided to try the original - listed on the letter and I reached - who for identification purposes asked me to list all of my previous employers, when I asked how many, she said all. This is by and large the most arrogant group I have ever encountered and at the top of the list is -, - and -, they were horrible. I had a minor billing issue that became a major ugly dispute simply because no one wanted to see what I had in my possession. I contacted my bank and asked them to put the $11.00 in dispute and told them that Trans Union is unauthorized to collect from any of my accounts. Furthermore, I canceled the debit card number that I gave to - over the phone and placed a security freeze with all three credit reporting agencies. I believe they are playing a shell game and I do not trust them.