TransUnion Credit Reporting Complaint

Credit monitoring or identity protection billing dispute

TransUnion Credit reporting department,

Credit monitoring or identity protection Billing dispute Florida

I was seeking - of my free credit reports and so I went to the FTC website at - I followed the recommended link to - I filled everything out and selected TransUnion. I filled more forms out for them, eventually it came time to access my credit report and they required me to fill out a card number form. I thought this was part of the process of getting my free credit report. Nowhere did it say they were going to charge me $1.00 or sign me up for any services, there was no agreement or information regarding this. I gave them my card number to access my credit score and received an email about a charge that they had made for $1.00, which I did not authorize. I contacted my bank and they said that I would be charged again as part of a service if I did not cancel. This was news to me. I immediately canceled. I called TransUnion to get a refund, but they asked me for my social security number and my credit card number. I can not trust this company and do not want to interact with them regarding personal information. I simply want them to refund my money, I provided them an order number which should be enough. I am disappointed that a .gov website sent me to a finance company that is capable of such a fraudulent scam.

TransUnion customer in Florida
Jan 21, 2016

* Source: CFPB Complaint Database

TransUnion response to complaint:
Closed with explanation

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