FirstBank of Puerto Rico Credit Card Complaint

FirstBank of Puerto Rico Credit card department,

Billing disputes Puerto Rico

Last year I had a complain with - on -/-/-. ( I have the case number and a copy of the letter ). They sent a letter to you and I received it, where they explained what happened with my payments, a letter with explanations, and they did the corrections. This month - is been calling me again asking for the payments of - and -/-/-, I called the agency - - - and they have prove and copies of the checks that they sent to the bank, they said that they sent the check of - or - but they did n't adjust that payment, they called the bank, and they still waiting for a response. I called the bank and nobody fix the problem, I ask many time for a bill of both credit card and only received - of them. Once again I have the situation. - -