FirstBank of Puerto Rico Bank Account Or Service Complaint

FirstBank of Puerto Rico Bank account or service department,

Checking account Account opening, closing, or management Florida

I was charged $20.00 for insufficient funds on -/-/2014 on my First Bank - checking account. The funds were never insufficient. The bank actually decided to withdraw twice the amount authorized for a mortgage payment, realized and reversed the error, but not before charging me with insufficient funds. I have been told repeatedly the the $20.00 fee would be returned. To date no such a think has occurred. Instead their mortgage division stole $4000.00 from the escrow account. This is being addressed through another complaint, Case number : -. I have called, emailed, and complained in person. I have shown them plenty of evidence. This bank is in - so there is absolutely no sense of urgency much less contrition or competence. The Bank has no functioning hierarchy. It 's headquarters in - - appear to have NO control, oversight, or desire to account for customer funds or respond to complaints or evidence of theft. I ask that when they ask for a 60 day extension that this bureau deny their request for more time to be incompetent and fraudulent.