Banco Santander Puerto Rico consumers have reported over 75 official complaints. Out of the 75 consumer complaints against Banco Santander Puerto Rico, 32% were disputed by the consumer (i.e. the consumer was not happy with how Banco Santander Puerto Rico responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Banco Santander Puerto Rico resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
|Account opening, closing, or management||12||42%|
|Deposits and withdrawals||11||45%|
|Loan servicing, payments, escrow account||5||60%|
|Managing the loan or lease||5||40%|
|Managing the line of credit||2||0%|
|Problems caused by my funds being low||2||0%|
|Improper contact or sharing of info||2||50%|
|Using a debit or ATM card||2||0%|
|Problems when you are unable to pay||1||0%|
|Settlement process and costs||1||0%|
|Taking/threatening an illegal action||1||0%|
|Disclosure verification of debt||1||0%|
|Identity theft / Fraud / Embezzlement||1||0%|
|Collection debt dispute||1||0%|
|Credit decision / Underwriting||1||0%|
|Application processing delay||1||100%|
|APR or interest rate||1||100%|
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December 26, 2016 - - in - is abusing elderly clients who use their customer service because they believe the states of our nation are unrecognizable and those of us whose accounts are compromised, they will never deal with ones complaint because they feel - is a foreign country....
September 27, 2016 - -/-/2015 I start a Loss Mitigation process with Banco Santander in Puerto Rico. This process Get complicated because of a Health condition that happen To me and after that My divorce. I keep contacting and providing a complete package For Loss Mitigation throught a representative while I was sick and thereafter contacting The Bank. This week a person from The court leave a Foreclousure note with My neighbors violating My privacy rights, and they, My neighbors turned that To me when I Came back Home How is that possible, that I asked For Help and now what THEY did was " spread My confident...
September 20, 2016 - I have been trying to dispute this account on my credit report for months and have not heard back. I have sent numberous dispute letters to the credit bureaus and to Santander. They are failing to delete this account from my credit report because it is actually reporting twice on my credit report which is a violation of the FCRA. I have contacted an FCRA attorney who said I can sue for this but wanted to see if you could remove it to save us - the trouble....
September 15, 2016 - The bank deducted from my account a daily charge of $5.00 without my consent because supposedly it was in overdraft. I was not informed of this new policy from the bank and today -/-/16 I closed my account with Banco Santander....
June 12, 2016 - - -. On - -, 2016 Banco Santander forwarded a letter to me advising me of a second notice of payment. This letter was given to my son by a neighbor which we do not know, because it was placed in their mailbox incorrectly. The issue is that Banco Santander violated my privacy by providing in clear view inside the address window my full name, address, the reference being a personal loan, including my account number, the total amount due for the loan, and that it was a second notice. This violated my rights by a financial institution by providing in open view private information t...
February 20, 2016 - I have been charge $0.00 during a period of five months for a service I did n't activate or even require and which was activated with my consent, even after calling to deactivate the service the service has been charge twice after the first call to deactivate it. ...
June 10, 2015 - My complain is against the Banco Santander of - -, Puerto Rico. The Bank made a mistake in their systems and sent incorrect information to the credit bureau 's agencies, -, -, - and -. Since - - 2004 I have a mortgage loan with Banco Santander from which I was and I 'm the primary loan owner. All my credit history was reflected in my credit reports for the past eleven years until a recently. A change was made in the mortgage loan account to remove my ex-husband from the account ( as agreed on the divorce settlements and court ). Apparently '', a mistake was made by the...
April 29, 2015 - I had a credit card with Banco Santander - - which I did n't use for many years, so the balance was -. They collect an annual charge of $45.00 and maybe that 's ok. but suddenly they started to charge late fees and other fees up to $90.00 I tried to negotiate with them opening a claim but they declined turn down and charge off the account for just $90.00. Practices like that are really abusive. ...
April 4, 2015 - My father was a - Veteran. He purchased a home using a FHA loan in -/-/-. In -/-/- he passed away. None of the heirs are in a good enough financial position to assume the loan. I am the youngest son and I am actually living in the house right now but I am unemployed and do not qualify for a loss mitigation program. The house was put up for sale with no success. My father 's sister ( my aunt ) was interested in buying the house through the short sale program but I am told relatives do not qualify for this program. I find this rule discriminates against the relatives because it esse...