Banco Santander Puerto Rico Debt Collection Complaint

Banco Santander Puerto Rico Debt collection department,

Other (i.e. phone, health club, etc.) Improper contact or sharing of info Talked to a third party about my debt Puerto Rico

- -. On - -, 2016 Banco Santander forwarded a letter to me advising me of a second notice of payment. This letter was given to my son by a neighbor which we do not know, because it was placed in their mailbox incorrectly. The issue is that Banco Santander violated my privacy by providing in clear view inside the address window my full name, address, the reference being a personal loan, including my account number, the total amount due for the loan, and that it was a second notice. This violated my rights by a financial institution by providing in open view private information that should have not been previewed in plain sight. I made contacted Banco Santander on - occasions. - - ( supervisor ) on -/-/2016, And - - @ - - - -, -. As of this date my financial institution has not return my calls made any attempt to contact me nor provide a resolution to this date. This issue openly embarrassed me in front of my neighbors, and my children. I formally request an investigation, and fines to correct this abusive practice by Banco Santander. Enclosed are pictures of the envelope as received.