Resources for resolving common issues with Banco Santander Puerto Rico products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Banco Santander Puerto Rico and work to get a response. After your complaint is forwarded, Banco Santander Puerto Rico has 15 days to respond to you and the CFPB. Banco Santander Puerto Rico is expected to close all but the most complicated complaints within 60 days.
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Banco Santander Puerto Rico Bank account or service using a debit or atm card December 26, 2016 - - in - is abusing elderly clients who use their customer service because they believe the states of our nation are unrecognizable and those of us whose accounts are compromised, they will never deal with ones complaint because they feel - is a foreign country.... |
Banco Santander Puerto Rico Mortgage loan modification,collection,foreclosure September 27, 2016 - -/-/2015 I start a Loss Mitigation process with Banco Santander in Puerto Rico. This process Get complicated because of a Health condition that happen To me and after that My divorce. I keep contacting and providing a complete package For Loss Mitigation throught a representative while I was sick and thereafter contacting The Bank. This week a person from The court leave a Foreclousure note with My neighbors violating My privacy rights, and they, My neighbors turned that To me when I Came back Home How is that possible, that I asked For Help and now what THEY did was " spread My confident... |
Banco Santander Puerto Rico Credit card billing disputes September 20, 2016 - I have been trying to dispute this account on my credit report for months and have not heard back. I have sent numberous dispute letters to the credit bureaus and to Santander. They are failing to delete this account from my credit report because it is actually reporting twice on my credit report which is a violation of the FCRA. I have contacted an FCRA attorney who said I can sue for this but wanted to see if you could remove it to save us - the trouble.... |
Banco Santander Puerto Rico Bank account or service deposits and withdrawals September 15, 2016 - The bank deducted from my account a daily charge of $5.00 without my consent because supposedly it was in overdraft. I was not informed of this new policy from the bank and today -/-/16 I closed my account with Banco Santander.... |
Banco Santander Puerto Rico Debt collection improper contact or sharing of info talked to a third party about my debt June 12, 2016 - - -. On - -, 2016 Banco Santander forwarded a letter to me advising me of a second notice of payment. This letter was given to my son by a neighbor which we do not know, because it was placed in their mailbox incorrectly. The issue is that Banco Santander violated my privacy by providing in clear view inside the address window my full name, address, the reference being a personal loan, including my account number, the total amount due for the loan, and that it was a second notice. This violated my rights by a financial institution by providing in open view private information t... |
Banco Santander Puerto Rico Bank account or service account opening, closing, or management February 20, 2016 - I have been charge $0.00 during a period of five months for a service I did n't activate or even require and which was activated with my consent, even after calling to deactivate the service the service has been charge twice after the first call to deactivate it. ... |
Banco Santander Puerto Rico Mortgage loan servicing, payments, escrow account June 10, 2015 - My complain is against the Banco Santander of - -, Puerto Rico. The Bank made a mistake in their systems and sent incorrect information to the credit bureau 's agencies, -, -, - and -. Since - - 2004 I have a mortgage loan with Banco Santander from which I was and I 'm the primary loan owner. All my credit history was reflected in my credit reports for the past eleven years until a recently. A change was made in the mortgage loan account to remove my ex-husband from the account ( as agreed on the divorce settlements and court ). Apparently '', a mistake was made by the... |
Banco Santander Puerto Rico Credit card billing disputes April 29, 2015 - I had a credit card with Banco Santander - - which I did n't use for many years, so the balance was -. They collect an annual charge of $45.00 and maybe that 's ok. but suddenly they started to charge late fees and other fees up to $90.00 I tried to negotiate with them opening a claim but they declined turn down and charge off the account for just $90.00. Practices like that are really abusive. ... |
Banco Santander Puerto Rico Mortgage loan modification,collection,foreclosure April 4, 2015 - My father was a - Veteran. He purchased a home using a FHA loan in -/-/-. In -/-/- he passed away. None of the heirs are in a good enough financial position to assume the loan. I am the youngest son and I am actually living in the house right now but I am unemployed and do not qualify for a loss mitigation program. The house was put up for sale with no success. My father 's sister ( my aunt ) was interested in buying the house through the short sale program but I am told relatives do not qualify for this program. I find this rule discriminates against the relatives because it esse... |