Review and analysis of over 164 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 164 official complaints related to Other fee. Out of the 164 consumer complaints against JPMorgan Chase, 15% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 38% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
JPMorgan Chase Credit card other fee December 9, 2015 - I just returned from almost 2 weeks ' travel in -. The practice is now common for handheld POS devices accepting - ( U.S. ) credit cards to offer to charge the card in - dollars or local currency. But the terms state a usurious exchange rate for the consumer who chooses U.S. dollars. Also, the ability to decline the exchange and use local currency is often not clear from the instructions : either the instructions confuse " decline '' the exchange rate with " decline '' the transaction, or they ask for multiple ambiguous verifications before allowing the consumer to decline the exchang... |
JPMorgan Chase Credit card other fee October 19, 2015 - I received an email from - offering a free credit score report. When I replied and thus submitted the request I unwittingly must have agreed to a continuing charge, etc. which was hidden in the usual flabberjabber but which was not clearly stated or I would not have submitted the request. I only discovered this when I found a $39.00 charge on my Chase Freedom card. They have made cancelling the " membership '' difficult by not providing for an opportunity to cancel online and have only provided a telephone number with limited hours. According to online complaints actually canceltion is of... |
JPMorgan Chase Credit card other fee September 23, 2015 - I attempted to purchase a flight using - credit card points system but it was trying to charge me the full value of the points AND cash for the flight, so I booked the flight through Chase 's my ultimate rewards system with the points associated with the card. For some reason, my united credit card and miles plus number did not register with the ticket and as a result my bag was assessed a $25.00 fee. I called to raise the issue with - who referred me back to Chase who referred me back to a gentleman at - that told me he would refund the charge to my account. The call was disconnect... |
JPMorgan Chase Credit card other fee July 4, 2015 - I have had a credit card that has been transferred through different banks as they were bought out. I have had this card for nearly 20 years. It has a variable interest rate tied to the prime rate with no annual fees. Chase now has my account. When they bought out the account they tried to add an annual fee. I said no and they agreed. Now they want to add a $98.00 annual fee. I tried talking to them, but they said that due to the fact that the interest rate on this card is so low that they need to add an annual fee. ... |
JPMorgan Chase Credit card other fee July 2, 2015 - I obtained a Chase Freedom card, with an offer of 0 % interest for the first year. I was encouraged to take overdraft protection ; I was told that this overdraft protection would reduce the fee in half. I was never told anything about interest, and was told to sign a waver. I asked, whats the catch. '' No catch '' the clerk said, just lower fees in overdraft. There was a catch. That zero percent interest did n't apply to fees. Apparently I was paying interest every single month on those fees. It cost me hundreds of dollars again. The entire program was designed around defrauding people who ... |
JPMorgan Chase Credit card other fee June 29, 2015 - I was charged interest on a recent credit card statement of - which was onerous given that I had sent - checks in the same envelope for the entire balance minus -. - check was for - and the other check was for -. I had made an error in my math as I normally pay in full which is why I noticed an interest charge. Given there was only - balance remaining I was mystified that I could have accrued - interest charge. After much repetition of their policy of charging interest on the average purchase balance I finally got the supervisor to tell me how that average purchase bala... |
JPMorgan Chase Credit card other fee June 12, 2015 - Credit card was assessed undue fees and did not make any calls/contact to alert me that a balance was pending on my account. ... |
JPMorgan Chase Credit card other fee June 11, 2015 - CHASE FREEDOM CARDThis company took it upon themselves to change my billing from US postage to some type of online internet banking without my permission. I called and told them I did not receive a statement and they said I changed it to on line billing ... THEY ARE LIERS. They credited the fees and charged interest and said they were going to send statments as they have always did through US mail. Again they pulled the same trick and did not send me a statement and are now charging me over $43.00 in fees. WILL NOT CORRECT THE PROBLEM. I had no other choice than to close this credit card acc... |
JPMorgan Chase Credit card other fee June 9, 2015 - I was traveling in - in - 2015, where I decided to make some purchases. Prior to making the purchase I wanted to verify that my Chase credit card would not have any foreign transaction fee so I contact their customer service department to verify the information.. The customer service representative at Chase informed me that there will be no foreign transaction fee since I informed her that - - dollar is pegged to - - dollar ( meaning dollar for dollar ). The Chase service representative did not give a clear concise correct information when inquired about the fee. Based upon t... |
JPMorgan Chase Credit card other fee June 3, 2015 - I have Chase - Credit Card with JPMorgan Chase and I was charged $37.00 in interest despite having paid my balance. I reached out to JPMorgan to informally resolve the issue, but was just given formulas and told the $37.00 would not be given back. Right now my full balance is paid and has been since my statement ended. I believe Chase either intentionally or mistakenly took $37.00 from me. - # - so I will fight back, but who knows how often JPMorgan Chase is either intentionally or negligently taken consumers money. You can reach me via e-mail at -- or on my cell at -... |
JPMorgan Chase Credit card other fee May 6, 2015 - See attached letter requesting a bill credit or canceling a Chase/Southwest credit card because of unexpected $99.00 membership fee. ... |
JPMorgan Chase Credit card other fee April 20, 2015 - I responded to an offer online with Chase. I have multiple accounts with this bank and impeccable credit -I received a Chase Fairmont card - upon receipt I confirmed the bonus offer terms and if and when an annual fee was to be charged I was told there would be no fee until/ and was even given a date of -/-/2106. Well my first statement was received and with it was a $95.00 fee ... |
JPMorgan Chase Credit card other fee April 11, 2015 - Prior to complete a Balance Transfer request with Chase Bank, I inquired about negotiating the Balance Transfer Fee. I was told this was not a possibility, but that as soon as the fee posts, I could call to have it waived. When I noticed it posting, I called Customer Service and even spoke to a supervisor who told me he was trying to waive it for me, but the system was not allowing him. He even mentioned that it analysis the overall relationship and was declining his request at this time, which made me feel worse about the whole situation since I like banking with Chase. There just was a false... |
JPMorgan Chase Credit card other fee April 10, 2015 - This complaint is in regards to how - and their card issuer Chase manages refunds/credits in a foreign currency. My complaint is that - and/or Chase is applying a different exchange rates to customers depending on if the transaction is a purchase or a refund. This difference in exchange rate is not insignificant ( 1-3 % ) and appears to effectively be an undocumented fee. I experienced the following - examples of this recently : On - -, 2015 a charge for $40.00 - was made by - - it posted on - - using the exchange rate - resulting in a charge of $32.00 Unit... |
JPMorgan Chase Credit card other fee April 9, 2015 - In -, I received a statement from Chase Bank for a - - -, including a renewal fee of $390.00. I immediately called Chase and downgraded the card to a lower level ( - ), which had a $95.00 fee. I was advised to not pay the $390.00 in that billing cycle and that I would receive a credit the next billing cycle, and to call to have any interest reversed. I was then charged $95.00 for the - card in the following billing cycle, on -/-/15, but received no credit for the $390.00. I called on -/-/15 and spoke with both a customer service representative and a supe... |
JPMorgan Chase Credit card other fee April 3, 2015 - I HAD A CREDIT BALANCE ON MY ACCOUNT OF - CENTS. THIS MONTH MY ACCOUNT WAS CHARGED TO REMOVE THE - CENTS. I CONTACTED CHASE AND WAS TOLD ANY CREDIT BALANCE UNDER - ( - - - ) WOULD BE ADJUSTED AND RETAINED BY CHASE AS INTEREST IF NOT USED WITH 60 DAYS. I WAS NOT OFFERED A CREDIT BY CHASE OR ANY SUPPORTING DOCUMENTATION. I REVIEWED MY ACCOUNT OPENING MATERIALS AND COULD NOT FIND ANYWHERE THAT STATED THEY CAN KEEP MY CREDIT IF I DO N'T USE IT WITH 60 DAYS. - CENTS IS NOT A LOT OF MONEY, HOWEVER WHEN YOU HAVE - CUSTOMERS IN - STATES - - - CENTS CAN ADD UP TO - DOLL... |