JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Other fee Illinois

I attempted to purchase a flight using - credit card points system but it was trying to charge me the full value of the points AND cash for the flight, so I booked the flight through Chase 's my ultimate rewards system with the points associated with the card. For some reason, my united credit card and miles plus number did not register with the ticket and as a result my bag was assessed a $25.00 fee. I called to raise the issue with - who referred me back to Chase who referred me back to a gentleman at - that told me he would refund the charge to my account. The call was disconnected while he was finalizing the refund. I called back chase and -, but neither would reconnect me with the gentleman who was resolving my issue or honor the refund that the gentleman I spoke to assured me I was entitled to and which he was going to process. Instead, they passed me around to numerous departments that had no idea how to process the refund and said I needed to speak to someone else. The final person I spoke to refused to do a refund. - and chase conspired to prevent me from receiving a benefit they said I was entitled to by making it impossible to connect to the person that was handling it already and playing a game of pass the potatoe so that I would go away due to being annoyed and frustrated and they would keep the bag fee I should not have been assessed in the first instance. I had to book with my rewards because that is what the - customer center said was the only way to do it thru points since the booking was 20 days out when made.