JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Other fee Pennsylvania

This complaint is in regards to how - and their card issuer Chase manages refunds/credits in a foreign currency. My complaint is that - and/or Chase is applying a different exchange rates to customers depending on if the transaction is a purchase or a refund. This difference in exchange rate is not insignificant ( 1-3 % ) and appears to effectively be an undocumented fee. I experienced the following - examples of this recently : On - -, 2015 a charge for $40.00 - was made by - - it posted on - - using the exchange rate - resulting in a charge of $32.00 United States Dollars ( USD ). This charge was in error, and a refund was issued immediately by the vendor for $40.00 - on - -, it posted on - - with an exchange rate of - resulting in a refund of $32.00 USDOn - -, 2015 a charge for $180.00 - - Dollars ( - ) was made by - - - it posted on - - using the exchange rate - resulting in a charge of $130.00 USD. Part of this charge was in error, and a refund was issued immediately by the vendor for $20.00 - on - -, it posted on - - with an exchange rate of - resulting in a refund of $14.00. In the above - exampled even though the return/refund/credit should have resulting in a net charge of $0.00 USD, they did not - and in effect I was charged for the privilege of purchasing and returning an item. I have contacted Chase - times to date without an adequate explanation for the use of - different exchange rates. I am requesting an investigation by the CFPB if this practice is fair or deceptive. Thank you for your time regarding this matter.