JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Other fee Ohio

In -, I received a statement from Chase Bank for a - - -, including a renewal fee of $390.00. I immediately called Chase and downgraded the card to a lower level ( - ), which had a $95.00 fee. I was advised to not pay the $390.00 in that billing cycle and that I would receive a credit the next billing cycle, and to call to have any interest reversed. I was then charged $95.00 for the - card in the following billing cycle, on -/-/15, but received no credit for the $390.00. I called on -/-/15 and spoke with both a customer service representative and a supervisor, both who indicated that I would be receiving the $390.00 credit but not for another billing cycle. I complained that paying $390.00 for something I had cancelled and in fact the bank had replaced with a downgraded benefits card ( and had charged a second fee for ) amounted to lending Chase $390.00 and wait for them to pay me back. The supervisor indicated he would credit the interest from the - billing cycle ( from my non-payment of the $390.00 in the previous billing cycle ) and that I would


$390.00, the previous billing cycle interest was reversed, there were new interest charges applied. I called and spoke with a representative, a supervisor, and then an escalated floor supervisor. The representative and the supervisors informed me that I would not see the original fee credited at least til the next billing cycle, that it would not be for $390.00, but $300.00, and that the downgraded card 's fee of $95.00 would be deducted from the $390.00, despite that a $95.00 fee for the downgraded card had been charged in addition to the original card ( which was cancelled ) fee of $390.00. The floor supervisor indicated I would receive no credit for the $390.00 despite the cancellation of the card and its benefits, and that I would be responsible for the $95.00 downgraded card fees ( essentially I would pay for a card and its benefits that had been cancelled when it renewed, and receive no benefits for the $390.00 ). He offered and will be looking into what had been promised previously. It is inconceivable to me that the bank can charge a fee for a card that is cancelled at the time of renewal, not credit it back, charge another fee for a downgraded card, and then indicate that the original higher fee can be collected without providing the card 's services. As an FYI, this is a Chase - - -, vs. a Chase - Card. I have the statements and names of those to whom I spoke after the initial contact when I downgraded the card, if those are needed.