Review and analysis of over 30 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 30 official complaints related to Transaction issue. Out of the 30 consumer complaints against JPMorgan Chase & Co., 37% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Credit card transaction issue December 27, 2016 - I bought a painting for $150.00 from - on the internet using my Chase Visa card. Shipping was supposed to be included in the purchase price but, after the purchase, the company wanted to charge me another $150.00 to ship the painting to me. I tried to put the $150.00 into dispute on my visa card but Chase Visa ruled in favor of the merchant and told me it was a dispute with the merchant and to contact the merchant directly to resolve it. I contacted the merchant once more. They said they no longer had the painting - it had been resold. I contacted Visa once more to explain that this w... |
JPMorgan Chase & Co. Credit card transaction issue December 23, 2016 - Contacted Credit Card Company ( JP Morgan Chase Visa ) to dispute a charge on -. During the dispute process I provided valid proof of the claim ; Receipts from the new plumber, receipts of the damages caused by the - plumber and video/photo evidence supporting the claim. JP Morgan contacted -/-/- and is now requesting a - from a - validating the work performed from the - plumber was inadequate and the services provided were not fulfilled. The response is due by -/-/16. Due to the holidays, this allotted time is not sufficient nor is it considered a reasonable request.... |
JPMorgan Chase & Co. Credit card transaction issue December 15, 2016 - Hello, So I applied for an - card around - of this year. My account with Chase was put on hold for review. I got a call and answered some security questions, they told me that I was going to get another call in the next 24 hours. Never got the call. Called several times after to get my account cleared, stayed on hold for over an hour many times. On three different occasions I was told by Chase representatives that I successfully completed the identity verification but they could not unlock my account, so I was supposed to get another call in the next 24 hours. They put all my accounts on... |
JPMorgan Chase & Co. Credit card transaction issue December 13, 2016 - Went to a after hour and purchase a fish dinner for $12.00, the waitress never came back with my credit card and I had to get another waitress to hunt her down to get my credit card back because I became worried. She came back to my table with other receipts that were not mine and said she was sorry would return with the right receipt, later she gave me my right receipt which was in the amount of $12.00, I ask her did she cancel out the wrong amounts, and she said yes, I asked her for my copy and she said she did not have one for me to sign but would write her name on my receipt and the am... |
JPMorgan Chase & Co. Credit card transaction issue December 10, 2016 - I obtain a car rental in - - from -. I pay for the rental via my Chase credit card. The transaction was processed in US dollars instead of - using - - -. This was done without my approval or knowledge. I did not sign anything authorizing the merchant 's made up inflated exchange rate. I wanted the transaction converted via the - network, as specified in my cardmember agreement with Chase, and I was n't given the change to express my choice. I disputed the charge with Chase, and I 'm being told that because the transaction occured by chip, and not swipe, my signature is ... |
JPMorgan Chase & Co. Credit card transaction issue December 9, 2016 - My - year old mother wanted to purchase a chair lift. We found out that - - - had one in stock. When we went to get the item we were told that the item is NOT covered by medicare. However, after contacting medicare we were told that it IS covered by medicare and that the item should be returned and that - should directly bill medicare. When I notified the credit card company of this situation, they called - and were told that they would not agree to the return. This is medicare guidelines, it is not up to the provider of services. They have added interest month after month an... |
JPMorgan Chase & Co. Credit card transaction issue December 5, 2016 - I have Opened an account at Chase - Three months ago. I got a Credit card with Chase - Freedom Unlimited Visa. Recently during the HOLIDAYS -/-/- I made a purchase ( around $600.00 best buy ) with the card as I got a very nice deal on few items. The transaction went thorugh without any issues and was cancelled after three days as the transaction was declined by Chase. Chase Freedon Unlimited says that it went to Fraud and they placed a hold on it. I did not receive any call from Chase regarding the decline. I called the Chase Visa office directly and they said they can not do anyth... |
JPMorgan Chase & Co. Credit card transaction issue September 19, 2016 - I authorized - to auto-charge my account for $60.00 when i was abroad and gave them Chase credit card info. My - phone number is - and - account is -. They charged my account $300.00. I called and they said it was for a " line transfer charge ''. At no point when I was setting up my account was I informed of a " line transfer charge '' by -. I would like the $240.00 back since at no point at all was I told of this charge, and it was charged to my credit card without my approval. Since - says all calls are recorded, they should go back and check their call logs and s... |
JPMorgan Chase & Co. Credit card transaction issue August 22, 2016 - I have been charged by a transaction for a lodging service I never received. In terms to solve this issue, I opened a dispute with my Credit card provider, JP Morgan Chase, and followed their instructions. After I provided everything concerning this case, including mailing by post office to Chase the docs that prove I never could make this hotel reservation, Chase has decided to position itself in favor the merchant instead to defend my interests as their client. So Chase has communicated me that they have decided to charge me with this transaction anyway.... |
JPMorgan Chase & Co. Credit card transaction issue August 17, 2016 - I bought a new dishwasher from - over the phone using my Chase card. Chase flagged the charge as fraudulent, declined the charge, and suspended my card, but did not attempt to contact me until hours later when they sent me a text message asking if the charge was fraudulent, and then a follow up ( after I responded that it was legitimate ) saying that they had declined the charge and I should contact the merchant. At no time was I informed that my card was suspended until I actually called Chase to discuss the charge declination. And at no point before declining the charge and suspending my ... |
JPMorgan Chase & Co. Credit card transaction issue August 3, 2016 - Recently I submitted a dispute against - ( - ) -transaction date - -, 2016 for $930.00 and received notice from Chase that my claim was rejected. My dispute is BECAUSE - ADVERTISED COMPLETE WOOD SETS, UNDER THE WOOD SET TAB AND DELIVERED RESIN. I am escalating this to you because I have proof that my correspondence to Chase on the matter was ignored and hence do not believe my case was handled correctly. Please see the attached wherein I layout to Customer Specialist - - how the merchant misrepresented their product and why I want a complete refund.... |
JPMorgan Chase & Co. Credit card transaction issue July 31, 2016 - I have a -. When choosing a credit card company, my wife and I are always careful to choose a company that has strong system to monitor unusual or suspect activity, which Chase clearly advertises. Also, our credit limit was to be $24000.00, but Chase enabled charges of up to $55000.00 within the same cycle with daily transactions of up to $10000.00 ( which would be both unusual and suspect ) without consistently alerting either my wife or me. We incurred more than $60000.00 in credit card debt and were able to bring that amount to $41000.00 with no means to make the minimum paymen... |
JPMorgan Chase & Co. Credit card transaction issue July 30, 2016 - I disputed a credit card charge with a rental agency after they cancelled my original contract and would not provide a refund. This particular dispute has been a drawn out and extremely frustrating process, especially when it is blatantly obvious that this is an invalid charge. My credit card company came back and said I was responsible because services were rendered. They thought I had accepted an alternative option ( different condo ) and stayed there. I never signed a new contract, accepted an alternative, or stayed in a property managed by the company. When I clarified this with my credit ... |
JPMorgan Chase & Co. Credit card transaction issue July 30, 2016 - I received a solicitation from one of my old credit cards, Chase Slate 0 % promotional rate for a year. The usual pitch. Take advantage of low 0 % promotion, transfer balance or large purchases. So I bit and once again Chase has bitten me in the -! My first payment is $610.00 MINIMUM! I have purchased other cards with less balance that I had with this one and the most I have ever payed for a minimum was $250.00. Now this is n't the first time this has happened with Chase. They had a class action law suit against them a few years back for the same thing. Before the bottom fell out in 20... |
JPMorgan Chase & Co. Credit card transaction issue June 30, 2016 - This complaint pertains to a Chase Visa card. On Friday, - - 2016 I called Chase to discuss making a large purchase in a foreign currency - -. The discussion was to understand what exchange rate was used and when it would be effective. Chase told me that it was based on the exchange rate published in the - - - for the day on which the transaction settled, which would be one to two days after the purchase. I made the purchase on Saturday - -, in the amount of - -. When I saw the transaction show up in my Chase credit card account, the amount in USD was $25000.00.... |
JPMorgan Chase & Co. Credit card transaction issue June 29, 2016 - I have a credit card with British Airways Visa Signature through Chase Bank that offers " No Foreign Transaction Fees ''. - I recently charged a - - ( - - ) on my credit card. I checked my bank 's website to find that I was billed $25000.00 US Dollars ( USD ). The transaction was settled by Chase Bank on Monday, - -, 2016 using an exchange rate of - USD per -. The currency exchange rate, as published by - on - -, 2016, was between - and -. Assuming that the highest exchange rate of the day was used, a rate overcharge of - resulted in a FEE of $15... |
JPMorgan Chase & Co. Credit card transaction issue June 9, 2016 - My bank, -, is having bill pay issues with Chase. Each company blames the other, with no apparent research into the issues. Due to these issues - made identical electronic payments to my - Chase accounts on -/-/16 & -/-/16. Despite these being electronic payments, wherein Chase has complete details of the transactions, - - at Chase has refused to refund the duplicate transactions without documentation that does not exist. - has required me to provide check copies for the electronic transactions, and a statement from my bank showing the transactions, which wo n't... |
JPMorgan Chase & Co. Credit card transaction issue June 8, 2016 - I opened a dispute with Chase on - - in the amount of $630.00 because - - - - broke and damaged items of mine during a move, and - - - failed to honor the insurance policy I selected. Chase, however, rebilled me on - -, even though I submitted the proper evidence.... |
JPMorgan Chase & Co. Credit card transaction issue May 28, 2016 - I accidentally made a payment of - I meant to only pay - I have sent - emails requesting to have a refund. I have sent the requested documents ( voided check, transaction report showing payment to Chase bank and also a copy of my bank statement ). The payment was made via my bank bill pay online on -/-/16. I am being told that they did n't receive document by - representative and then told by a different representative they received everything fine and it was forwarded for review.... |
JPMorgan Chase & Co. Credit card transaction issue May 28, 2016 - My wife and I opened a Chase Freedom account. When we made our first payment we had a typo in the account/routing number. After we corrected the info, every time we make a payment the payment is put on hold. We never make late payments and all of our payments are way above minimum $ -- $500.00 every time ) They have no problem taking our money but when we need the funds we just paid them ... now we have to wait for the to be removed.... |
JPMorgan Chase & Co. Credit card transaction issue April 25, 2016 - I made an online purchase with a merchant and I did not receive what I ordered. I tried resolving with the merchant ; with no success. Then I disputed the charge with my credit card company to pay the merchant and credit back my card. My credit card company would not submit my request because I did not have computer screen shots of the online order. ... |
JPMorgan Chase & Co. Credit card transaction issue April 11, 2016 - I would like assistance in disputing the following charges $7900.00 made on - paid to - - - and $7400.00 made on - paid to -. These are - companies who contacted us after we purchased what we thought was a legitimate online, home business. - - - was supposed set up a business entity, create a custom business plan, corporate credit building and training. They did not provide the services that we purchased other than setting up the - and submitting the wrong information to - - -. This company took advantage of us by price gouging us for services we d... |
JPMorgan Chase & Co. Credit card transaction issue March 1, 2016 - I signed up for a service that was only available to " Accredited Investors '' per rules of the SEC. This service had an " automatic '' annual renewal and the end of the subscription year. I did not receive any notification prior to the renewal date nor did the company in question seek to verify my status as an " accredited Investor ''. I canceled this subscription after learning of charges being posted to my account. Chase has refused to credit them despite the deceitful and illegal practice of the vendor ... |
JPMorgan Chase & Co. Credit card transaction issue February 28, 2016 - I received my new Chase chip card credit card several months ago. Called up Chase and they said it was activated and I did n't need to activate it just use it, it is activated. I use my credit card every day and pay my credit every 2 weeks. Suddenly Today I use my credit card to make a $160.00 charge for concert tickets and my credit is declined. I have $6000.00 credit on my credit card. Since my credit card was declined I did n't know why and I lost the concert tickets which will result in me having to pay $320.00 for the concert tickets from a third party!!! Chase 1st said it was addre... |
JPMorgan Chase & Co. Credit card transaction issue February 18, 2016 - We booked a stay with a resort in - that gave a quote in US dollars and all terms and conditions were provided in US dollars. Once we arrived at the hotel, they would n't honor the US dollar rate and would only process the transaction in the pesos. This led to both a higher than quoted rate as well as an additional foreign transaction fee which Chase has been unsupportive in resolving. ... |
JPMorgan Chase & Co. Credit card transaction issue February 15, 2016 - -/-/- we rented a car from - in -, through a broker, - -. Rental car fees were charged to our Chase Visa card. Under the terms of the rental agreement, local taxes, and misc fees were to be invoiced after return of the car. Upon receiving a billing to our credit card for - - from - after the rental period, we found that this billing included - - for refueling the car, despite the car being returned full. We filed a complaint with our credit card bank, Chase, and the dispute was resolved in our favor. - issued a credit for - -. Subsequently - claimed... |
JPMorgan Chase & Co. Credit card transaction issue January 20, 2016 - A buyer has purchased a watch from me online and paid with a Chase credit card. Transaction amount was $5800.00. I have mailed the item to the buyer 's billing address with - tracked service. A buyer 's signature was obtained by - at the time of delivery. Chase - the bank-issuer of the buyer 's credit card - initiated an unauthorized transaction request. I have provided - ( my account holder ) and - supposedly forwarded to Chase all the requested transaction and shipping records, which clearly shown that I have mailed the product to the buyer 's billing address and buyer has sign... |
JPMorgan Chase & Co. Credit card transaction issue January 11, 2016 - I paid a company named - - - a total of $14000.00 over several cards and transactions for a custom e-commerce website and coaching services. They made all kind of promises of income between $ -- $ - a year. It has been over a year and I find that I have not made a penny. Besides that the coaching did n't exist and the " custom '' site was nothing more than a substandard, rudimentary, cookie cutter that was never completed. They never finished the logo, never provided any marketing or the coding thumb drive as promised. They ripped me off and I am hoping that someone at my bank... |
JPMorgan Chase & Co. Credit card transaction issue January 8, 2016 - I paid a company named - - - a total of $14000.00 over several cards and transactions for a custom e-commerce website and coaching services. They made all kind of promises of income between $ - $ - a year. It has been over a year and I find that I have not made a penny. Besides that the coaching did n't exist and the " custom '' site was nothing more than a substandard, rudimentary, cookie cutter that was never completed. They never finished the logo, never provided any marketing or the coding thumb drive as promised. They ripped me off and I am hoping that someone at my bank ... |
JPMorgan Chase & Co. Credit card transaction issue January 8, 2016 - With Chase a $620.00 charge ( - 2015 ) was originally disputed due to an obscure merchant name and the monies reapplied to the merchant who uses - account. Chase then send us a our statement which was paid the full amount in -. The merchant is indicating that - is saying they have not been given the money. I have reached out to Chase - times and in each case they say they are showing that the issues lies with -. Regardless it seems they are not interested in solving a customer service issue with their backend payment process as they have been paid and the merchant has not b... |