JPMorgan Chase & Co. Credit Card Complaint

Transaction issue

JPMorgan Chase & Co. Credit card department,

Transaction issue Illinois

I received my new Chase chip card credit card several months ago. Called up Chase and they said it was activated and I did n't need to activate it just use it, it is activated. I use my credit card every day and pay my credit every 2 weeks. Suddenly Today I use my credit card to make a $160.00 charge for concert tickets and my credit is declined. I have $6000.00 credit on my credit card. Since my credit card was declined I did n't know why and I lost the concert tickets which will result in me having to pay $320.00 for the concert tickets from a third party!!! Chase 1st said it was address issue, then their next excuse was they said my card was n't activated. They did n't email, text, or call me to let me know my credit card was deactivated today so I could resolve the issue. Ticket companies only give you a few minutes to purchase a concert ticket before you lost it. 1 ) Consumer 's credit card should ALWAYS need to activate their new card and should n't work unless it is activated. 2 ) Credit Card companies should NOTIFY by phone, text and email if they are going to deactivate their credit card for something other than no credit instead of getting the unpleasant surprise I received today.

JPMorgan Chase & Co. customer in Illinois
Feb 28, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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