Review and analysis of over 720 complaints against Capital One
Capital One consumers have reported over 720 official complaints related to Closing/Cancelling account. Out of the 720 consumer complaints against Capital One, 18% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 19% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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Capital One Credit card closing/cancelling account January 8, 2017 - On - - 2016, I had - fraudulent charges to my credit card. That card was cancelled, and the credit card company applied the appropriate credits. But after the card was cancelled, I received four other credits from - merchants. Those credits were not automatically applied to my new credit card. I 've now called 5 times, and only one credit has been applied. The other - credits were applied as CHARGES to my new card, which still has n't been resolved.... |
Capital One Credit card closing/cancelling account January 3, 2017 - I opened a secured credit card account with Capital One with a balance of -. While the account was opened I made all of my payments on time. I had to move so I closed my card - 2011 with a - balance. I checked my credit and they reported on my credit report that in -, -, and - of 2011 I was late on making payments after the account was closed. I have called this company several times and they stated the card was used after the account was closed. which makes no sense. Please help... |
Capital One Credit card closing/cancelling account December 30, 2016 - I had a Capital One/GM card for many years and used it to build up dollar credits to be used when purchasing a new - automobile. I always paid my balance in full at the end of every month. Upon returning from vacation in early 2014, and retrieving my held mail from the post office, there was a Capital One bill in the mail stating I owed - plus a late fee charge of -. I immediately contacted Capital One. After explaining that I had just returned from vacation and found this bill in my mail, the supervisor agreed to waive the - late fee and accept my - as payment in full. I paid i... |
Capital One Credit card closing/cancelling account December 29, 2016 - I had a credit card from Kohls Department store that was charged off. The amount owed that 's displaying on my recent credit report is untrue and inaccurate. - different amounts due are be displayed. I never received any letters or notification that this account has been charged off and closed, including a large amount of past due that I 'm unaware of. I believe Kohls Department store purposely distorted the balance on their company 's behalf and now I have to suffer consequences that are untrue to me. I feel upset and in distraught and this balance due to not threaten me to have future occ... |
Capital One Credit card closing/cancelling account December 28, 2016 - Without Notice including but not limited to email ( s ), a AGENT from CAPITAL ONE BANK credit Card Dept. Closed the Capital One " - '' Card.... |
Capital One Credit card closing/cancelling account December 27, 2016 - I 've recently updated my mailing and email addresses with the credit card company online. This raised an identity/security alert on their system. In the past when I have taken such action, I 've gotten a phone call or something in the mail confirming that. However, this time around the company wanted me to email or mail in copies of my documents ( SS card, DL License and utility bill ). I found the request to be a bit unusual and raised security concern on my end. I do not feel comfortable sending such info. to them ; and asked to cash out or credit my earned " cash back/rewards '' balance to... |
Capital One Credit card closing/cancelling account December 27, 2016 - I was approved for a $300.00 cl with Capitol One in - 2015. In - after spending $100.00 an abusive ex stole my wallet and charged my Credit $65.00. I called Capitol One and explained the situation. They said because my Card and Wallet had been returned i was responsible for it. I also complained to the rep that my $300.00 credit was actually only $190.00 but my bill was $350.00! $150.00 of it was yearly fees, membership fees and late fees! I explained a few times i was late because of the theft and I had been hospitalized several times from - for - in -. I explaine... |
Capital One Credit card closing/cancelling account December 23, 2016 - So I went and bought a - in 2015 capitol one approved me for loan do n't no if it was a credit card or a auto loan I believe a credit card so I got into a accident insurance paid for some of damages and basically I sent check to capitol one to pay off debt on - they closed my account damaged my credit deliberately saying it 's because I went 30fays past due more than once but actually that 's not the reason the real reason is because I paid off more than half the debt if u check into it u will c - is about when I sent in check to pay off most of debt so they closed acct these practice... |
Capital One Credit card closing/cancelling account December 18, 2016 - On -/-/2016 I was billed - in error. I disputed the charge with Capital One. Capital One initially credit me back and said they would investigate. One -/-/2016 Capital One re-billed me the charge they initially credited. -/-/2016 I started receiving harassing calls to pay a for all the finance charges and late fees that they tacked on because of re-bill. I contacted Capital One and I was told that they did not investigate the dispute that was originally filed. I was told they would credit my account back for the late fees. finance charges, and accrued since the initial disputed that h... |
Capital One Credit card closing/cancelling account December 18, 2016 - I was a capital one credit card holder for well over 4 years with an immaculate payment history with the company. There were numerous disputes that needed to be taken care of and I was able to provide proof of the dispute for 100 % of all disputes. I have been working on getting my money back and getting my account reopened for 2 years with this company. I was promised, by Capital One, that my - accounts would be reopened after the disputes were completed. Not only did Capital One not honor their guarantee, Capital One fraudulently stole money from my secured card after they closed it. Ca... |
Capital One Credit card closing/cancelling account December 16, 2016 - Received - statement with annual fee assessed on -/-/-. Called Capitol One 's operator -/-/- upon bill receipt, since I have not used this card in almost two years I determined I did n't need it. Not a problem we will cancel the card. Followed up my telecom with a letter mailed -/-/-. Yesterday I received a - statement showing the previous annual fee charge with additional late fees etc. Called today, -/-/- and the operator said since I did n't pay the annual fee for the coming year I was assessed the late fees regardless of the fact I cancelled the card and the origi... |
Capital One Credit card closing/cancelling account December 16, 2016 - This account is closed been closed since -/-/2008 and I want this off my credit report... |
Capital One Credit card closing/cancelling account December 14, 2016 - Capitol One refused to correct incorrect information it continues to furnish to credit agencies regarding a credit card account I closed in -. Capitol One reports an open Capitol One Credit Card with a Revolving Account, an overdue balance, a status of past due, and missed payments. I did open an account with Capitol One briefly on - -, -, but I never made any payments on this account or used it in anyway and I closed the account in - -. Capital One kept this account open by mistake and mistakenly charged a $23.00 administrative fee, despite that I had already closed the ac... |
Capital One Credit card closing/cancelling account December 8, 2016 - I 'm submitting another CFPB Complaint against Capital One Bank ( Credit Cards Division, AKA : Firm ) for a spectrum of reasons which I will detail herein my complaint however, in general after the firm had granted/approved a second credit account post final determination of the below referenced complaint ( - ), the firm retaliated against me for filling a Government Complaint with CFPB and closed this second credit account. Furthermore, in my belief, the firm refused to reopen my original account via their appeal process because I decided to submit the original CFPB Complaint when the firm... |
Capital One Credit card closing/cancelling account December 7, 2016 - RE : Capital One Credit Card practices and the following message : This account is currently restricted. ( Ref. No. - ) - which means the company closed the account without your permission. I submitted a payment which was linked between my Capital One Bank checking account and my Capital One Credit Card. After several days the funds were not showing on the credit card. I inquired as I was concerned over the amount of time it was taking for the processing of the funds between the accounts. I wanted to use the specific credit card for my travels that began on -/-/-. I spoke with severa... |
Capital One Credit card closing/cancelling account December 6, 2016 - I had a credit card I received at Capital One 's solicitation and had it for at least 2 years, with no late payments. In those 2 years they gave me automatic credit increases that I did not request. In -/-/2016, I received a vague letter from them stating they were closing my account. I inquired of their customer service department and their executive office numnerous times for a clear reason to no avail ; they closed the account. Several weeks later, I received another solicitation to apply for the same Platinum card and I applied. In -/-/2016, I was asked to send a copy of my social secu... |
Capital One Credit card closing/cancelling account December 1, 2016 - Capital One closed - of my credit card accounts which were all in good standing/ - with - balances. After condescendingly shuffling me from - rep to next, they firmly stated there was nothing they could do and the card was closed for spending inconsistent to what 's expected. Seriously? I charged a - item. They yanked - in credit, which consequently destroyed my credit score by shattering my utilization! My score dropped nearly - points. I was in the middle of applying for a refi on my house. Done. No one will even consider extending credit to me now thanks to this injusti... |
Capital One Credit card closing/cancelling account December 1, 2016 - On -/-/-, I tried to use - of my CapitalOne credit cards and it was declined. I called into CapitalOne customer service and was forwarded to an - department and a customer service agent named -. - explained that my accounts were closed on -/-/- due to activity that CapitalOne deemed uncustomary. - was not able to identify what activity was deemed uncustomary. I had - CapitalOne credit card accounts, - opened in -/-/- and the other opened in -. The - credit card was originally an - credit card that CapitalOne took over due to their merger. - said ... |
Capital One Credit card closing/cancelling account November 29, 2016 - My husband and I have a joint credit card with Capital One. He also has an individual account with them as well. We purchased the " payment protection '' program which covers ( credit monitoring, permanent - and ineligible unemployability ). My husband is a - - veteran and totally unemployable. I so glad he purchased this extra feature because it came in handy. We received from Capital Once a notice in theMy husband and I have a joint credit card with Capital One. He also has an individual account with them as well. We purchased the " payment protection '' program which covers ( credi... |
Capital One Credit card closing/cancelling account November 21, 2016 - Kohl 's Department Store closed my credit card account due to inactivity without properly notifying me and they reported it to the credit bureau and as a result it has negatively affected my credit.... |
Capital One Credit card closing/cancelling account November 20, 2016 - I recently disputed the fraud alert on my credit report and it was reversed.Son it has now been taken off If my address is not in the zip cod of - this is not me and my updated phone number is - i have taken extra measures in hopes that this does n't happen again.Please ask for the sec. word that starts with - THANKS, CALL ME IMMEDIATELY IF THERE ARE ANY QUESTIONS OR CHANGES.... |
Capital One Credit card closing/cancelling account November 17, 2016 - This is a complaint about Capital One 's unconscionable practice of closing accounts when there are outstanding rewards and telling the card holder that their rewards are forfeited. On - -, 2016, I received a letter from Capital One closing my GM credit card account because they " observed activity on a past or present Capital One account that is not consistent with our expectations of usage for personal, family or household purposes '' Cardholders received 5 % of annual purchases up to $500.00 annually as a reduction toward the cost of a GM car for up to 5 or 7 years. At the time of t... |
Capital One Credit card closing/cancelling account November 9, 2016 - Good Evening, I wanted to reach out in regards to an issue I have experienced with capital One. I had - credit card accounts with them ( - for nearly 10 years and the other 6 years ) that have never been delinquent. I deposited a - check on -/-/16 - - - and I had - checks ACH checks with Capital One that were debiting my - - - checking account on this same day, - for $40.00 and the other was a full account payoff - $1200.00. - - - did not pay the checks at the time ( they NSF -/-/16 ) due to funds being released in same time period... |
Capital One Credit card closing/cancelling account September 16, 2016 - Since -/-/-, I have maintained an account with Capital One with whom I have - credit cards. I have had no returned payments in that time. I recently moved to New York and opened a - account as - does not have any branches in New York. On -/-/-, I attempted to put my new bank account information into Capital One 's website, intending to pay the full balance of $2400.00. Using the bottom of a check, I entered the routing number and account number. The account information was " verified '' ( that is, it accepted it input ) and I submitted the payment. I was given a co... |
Capital One Credit card closing/cancelling account September 13, 2016 - I was at a store attempting to use one of my Capital One cards and the card declined. So I tried to use another and the same thing happened. When I called the number on the back of the card they told me my cards was temporally restricted for possible fraud and I needed to submit my personal photo ID and social security card to them. I asked why but the gentleman could not explain the reasoning. I 've been a loyal capital one card holder for over 7 years. I 've always kept my balance low and have NEVER missed a payment. I also never had any misuse or fraud on the cards. The next day when I call... |
Capital One Credit card closing/cancelling account September 12, 2016 - Fall of -, I applied and received - Capital One credit cards. Less than a week after they arrived, I was contacted by Capital One to notify me of an internal breach and that new cards will be issued. The new cards were received and I began to use them for my - businesses. - -, I was contacted by a collection agency asking for payment on a $5000.00 loan taken out in my name in - - from -. After a lengthy conversation with the collection agency personnel, I was told to go and file a police report and freeze my credit with the - agencies to reduce the chance of this h... |
Capital One Credit card closing/cancelling account August 16, 2016 - Capital One recently canceled my credit card without providing me with an explanation. Capital one called me two weeks ago and said there was suspected fraud related to my card and I needed to upload personal documents online in order to verify my identity. The documents requested were : a copy of my passport, the front and back of my social security card, and a bank statement. I provided the documents through their online portal and received a call the next day notifying me that I should call them. When I called them I was told that my account was permanently suspended because of fraud relate... |
Capital One Credit card closing/cancelling account August 14, 2016 - I had a credit Card with Capital One making payments on time. The autorized user charged the card for a vehicle rental that was extended beyond the time. The bill ran up to $1500.00 that was not avail on the card. The Capital One still approved the charge after I informed them that the charge was being paid in Bankruptcy. I made several request to deny the charge and reverse the charge. I submitted proof that the charge was being paid through bankruptcy and they ignored my letters and responded that my request was over 90 days which is incorrect. This charge remains on my account causing neg... |
Capital One Credit card closing/cancelling account August 12, 2016 - Capital one closed/locked me out of using my credit card to update the card to a chip. Thus for over 1 month I was unable to have access to my revolving credit as they were unable to send the card during that time.... |
Capital One Credit card closing/cancelling account August 12, 2016 - On - -, -, my husband and I called Capital One to close our credit card. We paid the outstanding balance of $99.00 by debit card and closed the account. Now six months later, we applied for a new mortgage and after 3 days and many hours of calling Capital One found out that the payment in -/-/- did not go through because they had mistakenly tried to take it out of an old - - - account that they had on file which was closed in -. It was our - - account, where all of the most recent payments had been made from that they should have taken the payment from. Withou... |
Capital One Credit card closing/cancelling account August 12, 2016 - On - - I tried to log into my Capital One Credit Card Online Banking, I could n't because the system told me it was blocked. When I called the customer service department, one representative told me : My account has been closed because was market as fraud from the - credit bureau, upon a dispute that I 've filled up for a late payment that still was showing up in my credit report since - 2015, after a year ago when I was making all my payments on time. They told me I have to call them ( - ) so they can send them ( Capital one ) a letter so they can open my account once again. ... |
Capital One Credit card closing/cancelling account August 9, 2016 - Capital One refuses to issue credit balance refund of over $1800.00. They stole my money fir nearly one year. They keep making excuses for stealing my money. Ive provided them with identity proof with my id and social security card but they still wont send. My utility bill is in my roommates name so I cant give cap one that.... |
Capital One Credit card closing/cancelling account August 6, 2016 - Neiman Marcus Dispute Customer since -, no missed payments. On - I checked my Neiman Marcus / Capital One account to see if the Credit was issued on my account for a return " Claim Complete Credit '' for package not received only to find my account was CLOSED due to " High Returns ''. This claim has been going on for a month and still no credit. As of today - I have yet to receive a refund. I have had to escalate this on multiple occasions to get someone to take care of it and still it has n't been resolved. My high level of returns is due to 99 % of my purchases are done onlin... |
Capital One Credit card closing/cancelling account August 2, 2016 - I am having an issue with a - membership cancellation. I signed up for a - on - and informed them that I will be moving and canceling my membership on -, agreeing to pay for the - sessions on the - date. In the contract it requires a cancelation 30 days prior which was made on -. I was then charged for an additional - ( $410.00 ) even though I informed - members of my move and cancelation. I have since been charged for - on - and was told they will charge me again for the - session. Totaling $830.00. I now have been charged an additional $63.00, $67.0... |
Capital One Credit card closing/cancelling account August 2, 2016 - I applied for a secured credit card with Capital One. I was approved and I initiated a deposit much higher than requested for a larger line. During the deposit process, their system went down and when it came back up it did n't confirm that the deposit had gone through, so I started over and did the whole process again. This time it gave me confirmation and I thought all was fine. Well, come to find out after the fact, the first deposit went through so they had it twice. Should n't be a big deal, right? Wrong ... .I contacted them and told them of the issue and was told that once they have the... |
Capital One Credit card closing/cancelling account July 28, 2016 - Capital One closed my credit card account without my permission. I recieved a call today saying someone called previously and requested my account to be closed. I do not understand why my account would be closed without my permission and without contacting me. The lady I talked to said she was calling to clarify why it was closed and kept saying I requested it to be close. I told her that was not the case and that I did not request the account to be closed but she would not listen to what I was telling her and just kept repeating that I had requested the account be closed which of course I did... |
Capital One Credit card closing/cancelling account July 25, 2016 - Hello, My Capital One credit card account has charged off on my credit report. I did a balance transfer in - - from Capital One to another credit card in order to consolidate. On - -, -, I received my FIRST phone call from a collection agency that works with Capital One. Apparently I have a $5100.00 balance on my Capital One card and Capital One has not received a payment in over 6mths. This is the FIRST communication I have received from Capital One in regards to this matter. They stated the balance transfer never went through and the account has now charged off. I scheduled ... |
Capital One Credit card closing/cancelling account July 14, 2016 - I over paid this credit card by $350.00 when paying it off and they tell me after I contacted them that I can expect a refund check within 60 -90 days. This is usury. If I am even one day late in payment I get hit with interest and late payment fees yet they get to keep my money for up to 90 days! This is unacceptable.... |
Capital One Credit card closing/cancelling account July 10, 2016 - I opened a secured credit card account with Capital One several years ago. As of - -, 2016 they held $2800.00 of my money. On - -, 2016, I closed the account and was assured by Capital One they would return my funds within - billing cycles. Now, on - -, 2016 after - seperate calls to Capital One, they still have not returned my money. They have lied to me every time.... |
Capital One Credit card closing/cancelling account July 8, 2016 - Capital One Credit Card Company has wrongfully placed " Account in Dispute '' Flags, in - places on my credit report. The subject Mastercard Credit Card from Capital One is no longer in use. The card has been destroyed. Date of last usage of credit card : - ( more than 8 years ago!!! ) Balance Owing : - Amount Past Due : - Payment Due : - I contacted Capital One Credit Card Company by phone and demanded removal of " Account in Dispute '' Flags. Multiple Capital One representatives told me that they have No financial records under my name and social security number. Despite thi... |
Capital One Credit card closing/cancelling account July 7, 2016 - Went overseas -/-/- taking only - credit card : Capital One. I went out of my way to research the best card for travel, especially in terms of rental car insurance and other travel benefits. At some point after being in - I received email that they were sending me another card as they were updating to chip cards. I called and to tell them ( although they already had notice I was overseas ) that I was not at that address and could they send overseas ; I was then at a hotel in - -, -. They said they could send overseas by regular mail. I told them that was not a safe, smart o... |
Capital One Credit card closing/cancelling account July 5, 2016 - -, Capital One ( - accounts ), - - are not reporting my payments. I have attached statements... |
Capital One Credit card closing/cancelling account July 1, 2016 - I am - years old ; I was - at the time of my wife 's death on - -, 2014. I contacted Capital One to close my wife 's account. I was not a co-applicant, but an authorized user. I was advised that I could then have a credit card and my wife 's account would be cancelled due to her death. However, her account was not closed, but they replaced me with my wife as the primary card holder. Capital One is now holding me accountable for - of debt that should have been cancelled upon my wife 's death. I live on a fixed income and can not not pay. As an authorize user, I used the account t... |
Capital One Credit card closing/cancelling account June 25, 2016 - My husband is on a solo bicycle trip In - -. Not wanting to take cash, he took - credit card Capital One Visa. While In a very remote location, without any warning Capital One Visa deactivated both my husband 's and my cards and All transactions rejected. I am not In need of the card but my husband is stranded in a remote arena without means to pay for food or shelter. When he contacted Capital one, they connected him to the Fraud divison. They said the card was rejected and wo n't give a reason why. They requested him to send them certain identification information He did tthis. Capi... |
Capital One Credit card closing/cancelling account June 24, 2016 - After eleven years in business, my partner and I were forced to close our company on -/-/16 due to insurmountable financial difficulties as a result of the economic downturn over the past several years. Since the company was an -, I was responsible for all credit cards where my name appeared on the card along with the company name. Both my partner and I each had several credit cards to deal with. Since the company had no assets whatsoever, I contacted each of the credit card companies and all were resolved except -, Capital One which I first contacted on -/-/16 in an attempt... |
Capital One Credit card closing/cancelling account June 24, 2016 - I have been forced to pay an annual fee of $59.00 to Capital One for a credit card that I can not use due to its " restricted '' status, for two years in a row. Capital One refuses to close my account because they say they can not verify my identity, even though I sent them, via email, all the official ID docs they asked for ( social security card, proof of address, drivers license ). They said they think I " altered '' my own ID documents. Therefore, I 'm trapped in this cycle of trying to cancel my account, they refuse, they charge an annual fee for a product I ca n't even use.... |
Capital One Credit card closing/cancelling account June 23, 2016 - About 18 months or maybe a little longer Capital Once Credit Card informed me my account was restricted from further use. I have been in - for last 4 years. I placed some employees on my card as authorized users. They wanted me to send copies of each authorized user 's driver license and social security card. I sent in that information via fax more then one occasion. After going back and forth trying to talk with the person who was authorized named -. Who was the only one that could talk to me about my account and was never available when I called several times. I have asked several time... |
Capital One Credit card closing/cancelling account June 23, 2016 - About 18 months or maybe a little longer Capital Once Credit Card informed me my account was restricted from further use. I have been in - for last 4 years. I placed some employees on my card as authorized users. They wanted me to send copies of each authorized user 's driver license and social security card. I sent in that information via fax more then one occasion. After going back and forth trying to talk with the person who was authorized named -. Who was the only one that could talk to me about my account and was never available when I called several times. I have asked several time... |
Capital One Credit card closing/cancelling account June 21, 2016 - I was notified in an email of a fraud alert on my credit card and was asked to provide some documents to verify my identity. I provided such documents and after 6 weeks noticed that my account was in the same status. I called to determine the nature of the problem and customer service personnel informed me that they needed further proof of my identity. No one had called me or emailed me during this time to say that additional information was needed.... |
Capital One Credit card closing/cancelling account June 17, 2016 - Capital One denied charges incorrectly stating they were fraudulent. Upon first request for information, they advised that a previous charge was potentially fraudulent because they did not receive - ( which is odd, because the charge was swiped and approved ). Then they advised that the charge in question was out of pattern ( which is also odd, because they 've approved transactions at the merchant before ). Finally, they decided to cancel my account and could do nothing to assist in continuing the relationship because it was a secured account. This seems in complete violation of good fai... |
Capital One Credit card closing/cancelling account May 31, 2016 - We purchased a ring from Helzberg Diamonds for my wife on - -, 2016 and opened a credit card account that night with Capital One to save 10 % on the purchase. Helzberg did not give us a 10 % discount but rather a 5 % and 5 %. After the sale we turned around and wrote a check to have a zero balance on the credit card. It was a beautiful ring but unfortunately we took it back because the stone was not changing colors ( - ). I received my money back immediately that was paid from a debit card. I called Capital One when I received the credit card in the mail and canceled the account. I re... |
Capital One Credit card closing/cancelling account May 26, 2016 - I have a Capital One Visa card, to which I have several automatic payments attached. Within the last couple years, I had to close the account ( get a new account number ) once when my son lost his card and then again when Capital One changed to chip cards. Changing account numbers is a real hassle for the consumer who has payments tied to the card. Several times the fraud department has declined transactions, even though they were n't fraudulent. Typically, I could respond to a text or email and retry the transaction, but this is n't very convenient if others are waiting in line behind you a... |
Capital One Credit card closing/cancelling account May 22, 2016 - I have a family member listed as a authorized on my account. I received a letter that Capital One to destroy the card because the authorized user was removed because of past criminal activity. They were arrested but never convicted. I called and was told the decision woul not be reversed. I am responsible for the account not the authorized user. Again arrested but not convicted. Thank You.... |
Capital One Credit card closing/cancelling account May 17, 2016 - I opened my Capital one card after being sent a letter telling me that I was preapproved based on my credit score. The card is supposed to help build your credit and I was told that after making on time payments for - consecutive months, my credit line would be raised $ - $300.00. After the 5 months, I received a letter stating that because I had demonstrated such responsible use of the card, they were raising my limit $500.00. I continued to use the card and make all my payments on time. On -/-/16 I log onto make a payment and see that my account is being restricted. I call cu... |
Capital One Credit card closing/cancelling account May 6, 2016 - Last year, I applied for and was given a credit-card by Capital One. Under their rules, a starter account is opened in the amount of $300.00, and then, per their rules, if you make 5 consequitive on time payments, they raise your credit limit to $500.00. I reached that level. In -, I filed a chapter - bankruptcy, and they ( Capital One ) closed my account even though I DID NOT INCLUDE THEM IN THE BANK-! My payments were always on time, and when I last looked, I had a balance of about $120.00, which I tried to pay, but was locked out of the account. I have written two letters to ... |
Capital One Credit card closing/cancelling account May 4, 2016 - I applied a credit card from SAKS FIFTH AVENUE and I received the card on - -. I found it blocked and I made the phone call to unblock it on - -. I provided all the document required to verify my identification. Now it 's still under review and I can not get any estimated date. I can even not login my account online. I can also not cancel this card. It 's really stupid and the customer service just keeps saying they can not do anything while it 's under review. ... |
Capital One Credit card closing/cancelling account April 26, 2016 - I applied for, and received, on - -, 2016, a Capitol One Platinum MasterCard, credit limit set at $300.00. I activated the account on-line immediately. I first attempted to utilize the card on - -, 2016 for a purchase slightly over $10.00. The card was declined. When I checked the account on-line, it showed the account as restricted. I contacted Capitol One by telephone on the morning of - -, 2016, and was told ( by - ) there had been fraudulent activity on the account, and he acknowledged the attempted $10.00 purchase. After thirty minutes without resolution, I requ... |
Capital One Credit card closing/cancelling account April 18, 2016 - was told on hold on -/-/-. on - - - saw my credit report I was 90 days late and owed - dollars. called was told they would call back - hours. wrote called 4 more times. sent payment. requested account be closed in - and -/-/-. they refuse transfer my call 3 times an hour later they claim they will call me back .will not close account, give me my balance or send me a statement. please HELP. ... |
Capital One Credit card closing/cancelling account April 14, 2016 - I have been a customer since -. In the -/-/- I lost my job and a payment that I made in - of - was returned, I obtained a new job and paid the late fees, returned check fees and all other fees to bring my account current. At the time, my account was over the credit limit and a " restricted '' status had appeared on the website. I assumed that the restricted status was due to the over the credit limit and never questioned this. My husband and I are looking to buy a house this summer so we are improving our debt to income ratio and preparing, we suffered a file this past - at my... |
Capital One Credit card closing/cancelling account April 6, 2016 - Capital One canceled my current Quicksilver Visa card because they claimed to ha e shipped me a replacement card. I had never received the replacement card and discovered my current card was cancelled when I could n't complete a $20.00 transaction. Nobody had ever contacted me to tell me the card was going to be shut off and a replacement issued. Since I am a truck driver this situation was unacceptable as I need my card on the road. I called into the company received their explanation and was told a card would be overnighted to me. I was skeptical but took them for their word. I then got a ... |