Capital One Credit Card Complaint

Capital One Credit card department,

Closing/Cancelling account Oregon

I was approved for a $300.00 cl with Capitol One in - 2015. In - after spending $100.00 an abusive ex stole my wallet and charged my Credit $65.00. I called Capitol One and explained the situation. They said because my Card and Wallet had been returned i was responsible for it. I also complained to the rep that my $300.00 credit was actually only $190.00 but my bill was $350.00! $150.00 of it was yearly fees, membership fees and late fees! I explained a few times i was late because of the theft and I had been hospitalized several times from - for - in -. I explained a few times when calling representatives my dilemmas in paying late and that the whole reason i even got the card was to build my credit not make it worse. So in - the representative said they would enter into a hardship payment plan contract with me. When i got the contract in the mail i could not log into my account because they turned me into collections THE DAY BEFORE I just received the paper work! So now this is on my credit report which took me from a - to $490.00 for that - little fraudulent collection! I opened the card - 2015, on my credit report it says i was late 6 months then says - and - was ok but was late - and closed -.Thats only 5 months.