Capital One Credit Card Complaint

Capital One Credit card department,

Closing/Cancelling account Florida

Capital One denied charges incorrectly stating they were fraudulent. Upon first request for information, they advised that a previous charge was potentially fraudulent because they did not receive - ( which is odd, because the charge was swiped and approved ). Then they advised that the charge in question was out of pattern ( which is also odd, because they 've approved transactions at the merchant before ). Finally, they decided to cancel my account and could do nothing to assist in continuing the relationship because it was a secured account. This seems in complete violation of good faith negotiation and federal law and would not guarantee any kind of resolution or response to my complaint. Therefore, I felt compelled to file it with the CFPB.