Capital One Credit Card Complaint

Capital One Credit card department,

Closing/Cancelling account Delaware

On - - I tried to log into my Capital One Credit Card Online Banking, I could n't because the system told me it was blocked. When I called the customer service department, one representative told me : My account has been closed because was market as fraud from the - credit bureau, upon a dispute that I 've filled up for a late payment that still was showing up in my credit report since - 2015, after a year ago when I was making all my payments on time. They told me I have to call them ( - ) so they can send them ( Capital one ) a letter so they can open my account once again.


( Approximated 10 minutes for each person ) And NO ONE, NOBODY could give me a reasonable answer of WHY they 've closed my account? From : You have to contact the credit bureau, we ca n't give you an answer, you have to contact them and then we 'll see if we can re-open it, sir I have told you 4 times I CAN NOT GIVE YOU AN ANSWER to the phone hanging up at Capital One twice. I had such an awful night, without mention that that night I need it to send some money to my mother in - - and the only way I could do it was with my credit card. In top of everything, without any explanation they shut down my credit score to -, when I was paying my credit card on time since -/-/2015 to fix my credit score. So, because I could n't have an answer, a letter, a message, or a simple justification from Capital One, nor from - I only can ask to my self something .... Did they closed my account because I was paying on time and they was n't making any money out of me? Did they closed my account because I was paying some collection bills to fix my credit with the same credit card I was as well paying on time, every 15 days? I wish someone could give me an answer, because at the end of the day, the results of building and fixing my credit score, turns into a nightmare for me and I totally get the opposite results, because now I do n't have credit and I have to start all over again thanks to Capital One and -.