Capital One Credit Card Complaint

Capital One Credit card department,

Closing/Cancelling account Colorado

Went overseas -/-/- taking only - credit card : Capital One. I went out of my way to research the best card for travel, especially in terms of rental car insurance and other travel benefits. At some point after being in - I received email that they were sending me another card as they were updating to chip cards. I called and to tell them ( although they already had notice I was overseas ) that I was not at that address and could they send overseas ; I was then at a hotel in - -, -. They said they could send overseas by regular mail. I told them that was not a safe, smart or responsible thing to do and that by the time it arrived ( if it ever arrived ) I would probably not be there. I pleaded to send via - at my cost. The said they would not. Of course I never received the card. I called their customer service several times to say I had not received the card. I was assured my card was still good " till -/-/2016 ''. I went into hospital when in - and card was declined. Hospital


to rent a car once in US etc etc and again, it was my only credit card. I was assured the card would be honored - this time I was told it would be honored indefinitely not just till -/-/-. Landed at -, took shuttle to - - where I had a reservation and card is declined! Called customer service and they said I should be using my chip card! I explained why I did not have a chip card and explained the assurance I was given before leaving for the US. Agent was able to verify I was given erroneous information by their agent. I asked what they can do to help me, ( esp. as I was in this dilemma due to their errors ) and that I was stranded at -. Even after much pleading, trying to reason with them, they said there was nothing they would do. I ended up getting - to accept a Visa debit card I was also carrying. Just before dropping off car in - I accidentally scraped the rear door and punctured a tire with a rock bordering a parking lot. Only then I realized although I had put it on a Visa card, I had no rental car insurance. If I would have not been given erroneous information by Capital One, or if they had sent me the card overseas as I pleaded, I would not be in this problem. As it is I am waiting for - - to tell me how much I owe them. I imagine it will at least be several hundred dollars.