Capital One Credit card department,
Closing/Cancelling account District of Columbia
I am having an issue with a - membership cancellation. I signed up for a - on - and informed them that I will be moving and canceling my membership on -, agreeing to pay for the - sessions on the - date. In the contract it requires a cancelation 30 days prior which was made on -. I was then charged for an additional - ( $410.00 ) even though I informed - members of my move and cancelation. I have since been charged for - on - and was told they will charge me again for the - session. Totaling $830.00. I now have been charged an additional $63.00, $67.00, and $78.00 on -. - knew about my cancellation yet somehow decided it will be alright to charge 2 extra month - ( technically 3 ) and I was told that it was my fault and that I should lawyer up. I have a screenshot of my conversation with my trainer agreeing that he spoke with his manager about canceling my membership yet I have been charged anyways. I will dispute this with the bank as well but this needs to be resolved and should not happen to other members.
Capital One customer in District of Columbia
Aug 02, 2016
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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