Capital One Credit card department,
Closing/Cancelling account Minnesota
Last year, I applied for and was given a credit-card by Capital One. Under their rules, a starter account is opened in the amount of $300.00, and then, per their rules, if you make 5 consequitive on time payments, they raise your credit limit to $500.00. I reached that level. In -, I filed a chapter - bankruptcy, and they ( Capital One ) closed my account even though I DID NOT INCLUDE THEM IN THE BANK-! My payments were always on time, and when I last looked, I had a balance of about $120.00, which I tried to pay, but was locked out of the account. I have written two letters to them, and I get no response. I offered that if they issued a card again with either the $500.00 or $300.00 credit line, minus what I owed, I would pay it upon receipt. I had no intention of trying to get out of paying them, my intent was to start rebuiding my credit. I did not deserve to have my credit yanked for no reason. I never missed a payment, my payments were on time, sometimes before they were due, and I usually paid more than the amount due. They do not respond, they offer no relief or options, much less an apology for closing an account that was not delinquent. Recently! I applied for another one of their starter cards, and was denied, with the response being I did or do owe them money! I owe them about $120.00, and had they kept the account open, it would have been paid. This is blantantly misleading and wrong for them to not allow me to have the card, and secondly, since I did not include them, I should have been allowed to pay what I owed. I do not have the account no anymore, they can look me up by my social -
Capital One customer in Minnesota
May 06, 2016
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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