Capital One Credit Card Complaint

Capital One Credit card department,

Closing/Cancelling account California

Fall of -, I applied and received - Capital One credit cards. Less than a week after they arrived, I was contacted by Capital One to notify me of an internal breach and that new cards will be issued. The new cards were received and I began to use them for my - businesses. - -, I was contacted by a collection agency asking for payment on a $5000.00 loan taken out in my name in - - from -. After a lengthy conversation with the collection agency personnel, I was told to go and file a police report and freeze my credit with the - agencies to reduce the chance of this happening again. I went to the police department and filed a report and had my credit access frozen for 7 years. Shortly after, both Captial One credit cards were frozen and phone calls and letters were sent between a Capital One representative regarding this. I was asked to complete a form authorizing their auto-withdrawal of the current balance from my checking account on file, which was completed. When I asked when I would receive new cards, I was told that would occur later. The - statements showed


to be issued when Capital One decided to freeze my use even though I paid them off in full each month and never missed a payment and have over - FICO score. I was told this evening by the Capital One representative that my accounts were set up as payment only and that I would need to re-apply for credit cards. I expressed my disappointment that Capital One and it appears it is doing this to be punitive for identifying Capital One as the point when my identity was stolen last fall - in the police report. Since the Capital One internal breach someone has been trying to open numerous bank accounts throughout the country. It is not my doing that Capital One had customer data compromised by - of its employees as was told to me by the first notification and announced in the business news.