Blackhawk Network Holdings Inc. Prepaid Card Complaint

Blackhawk Network Holdings Inc. Prepaid card department,

Government benefit payment card Managing, opening, or closing account Texas

I signed up for Pay Power - Visa card to get a refund of my tax return from - online and upon receiving my card and calling to activate it, I discovered they had a block on my card. I correctly verified all information and was advised my - - Visa card would take 3-5 days to release the block. Why when I verified all information accurately? I offered to send a copy of my ID and SS card to ensure I am the person I say I am and was told it would still take 3-5 days to release my funds and I would not be able to activate my card. I received the card in the mail on -/-/2015 and was told the block was put on there 2 days prior while the card was still in transit. I was denied a supervisor, hung up on -, and cursed at. When I attempted to go online to activate card it stated that the card number was not valid. It was never stated that there would be a block placed on the card before I even received it. I feel as though they are trying to cheat me out of my tax refund. I was told - different stories by customer service and if I passed all the identity verification then why I am still being denied access to my funds? I was told that the block could be released today if I passed the identity verification. Then I was told 3-5 days. This is ridiculous!