Review and analysis of over 654 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 654 official complaints related to Account opening, closing, or management. Out of the 654 consumer complaints against SunTrust Bank, 18% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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SunTrust Bank Bank account or service account opening, closing, or management February 10, 2016 - In late -, early - of 2015, I made some purchases that were supposed to go through my - account to my - - account. Instead, - erroneously charged my Suntrust account. I had been trying to remove this account from - for months but kept getting errors. I contacted Suntrust to stop any transactions from - and -, the banker, told me she would handle it. Weeks passed and my account went negative from the issue because the charges were never blocked. I contacted my banker again, only to find out she was no longer with Suntrust. The branch manager at the time stated she wou... |
SunTrust Bank Bank account or service account opening, closing, or management February 6, 2016 - On - -, - SunTrust - branch rep - - opened a personal acct for me, I clearly told her to put promotional code on the new account with $200.00 bonus. I also asked her to print out promotional offer for me. I have email confirmation showing the account was enrolled in promotion on - -, -. On - -, - I had more than $2000.00 direct deposit came into my account which qualified the promotional offer requirement. This Rep told me it takes about - weeks to get promotional bonus. Now it 's been 5th week after the account met all promotional requirement. Howeve... |
SunTrust Bank Bank account or service account opening, closing, or management February 2, 2016 - On - -, - I with my daughter visited your Bank at - - - -, -, GA - and opened account for me and my daughter to enable me to keep deposit in it for my and my daughter 's expense and for her school fee. - - after completing all necessary documentation and formularies and after checking our Passport and other ID and keeping its copies opened our account with your Bank. On same day letters with heading Welcome to SunTrust Online Banking as also issued to both of us. Later Debit card was also issued by them. On - - I was in -, my daughter informed ... |
SunTrust Bank Bank account or service account opening, closing, or management January 25, 2016 - I was told if I opened an account that after I put in $500.00 by a certain date I would receive $100.00, and after $2000.00 I would receive another $200.00. I opened by account in -. On - - I met the $2000.00. I was told I had 8 weeks before I would receive the money. I never received the money by - -. I went to the bank that I opened the account at and was told I met all requirements and should have the money by - -. After the - I called sun trust complaints department and was told I had someone working my account. A couple days later I was called and told th... |
SunTrust Bank Bank account or service account opening, closing, or management January 25, 2016 - I had started a loan modification process with Suntrust, they immediately started reporting damaging and wrongful information about my account while being under loan modification process, which by law they ca n't! - Suntrust requires you to NOT pay your loan for the - 6 months to qualify for loan modification, so that they can start loan modification process, meanwhile they were submitting to credit bureau that i was behind 160 days then - again and on & on. I got fed up with their loan modification process, I ended up selling my home and " paid off '' Suntrust in full along with thei... |
SunTrust Bank Bank account or service account opening, closing, or management January 15, 2016 - SunTrust Bank received a payoff on a consumer loan for a double wide mobile home in my name and my wife 's name and instead of sending us the title they filed a lien in the name of - bank and forwarded the title to - bank whose sole role was to issue a check for us. - Bank has no financial interest in our loan on our double wide trailer. Additionally - bank is unable to deliver the title to us as they do not seem to have it. ... |
SunTrust Bank Bank account or service account opening, closing, or management January 13, 2016 - I had a checking account with a debit card with SunTrust. The debit card carried a $75.00 annual fee. I received a letter in the mail stating that they no longer wanted to continue my banking relationship and requested I close the account ( or they would close it by a certain date ). However, since I paid the annual fee for the debit card and will not be able to use it for the entire year I paid for, I requested a refund ( full or partial ) and was told they would not issue a refund. So They took my fee for a year, then closed my account after 6-7 months, but are keeping my annual fee. ... |
SunTrust Bank Bank account or service account opening, closing, or management January 2, 2016 - I opened an account with Suntrust Bank and less than a month later they closed my account and froze access to the funds without warning. No one is able to give me an answer after talking to multiple agents. First I was told I would receive a letter in 7 - 10 business days along with a check for any funds that were in my account. They froze access to my account on - - and my first direct deposit to this account was scheduled for - -. I was told they received my direct deposit and it is being stored in a warehouse. I called back today on - - because I 've received nothing from ... |
SunTrust Bank Bank account or service account opening, closing, or management December 22, 2015 - I received a postcard mailing from SunTrust stating that I had selected ( opted in to ) overdraft coverage for my checking account ; I made no such selection, and had specifically refused overdraft coverage/protection when I opened my accounts. I spoke with a call center worker who corrected my selection to decline overdraft coverage/protection, but neither he nor a branch employee were able to say when or how my preference had been changed without my consent. Changes to my accounts - especially changes that cost me money and produce profits for the bank - should not be made without my consent... |
SunTrust Bank Bank account or service account opening, closing, or management December 21, 2015 - I am -, -, and am on Social Security -. I have a checking account at Suntrust Bank. Friday, - -, 2015 my check book was stolen from my car at about - - in - - -. I immediately called the police in - - - because it was not an emergency, they called me back about - ), and immediately drove to the - - Suntrust Branch. I told the teller what had happened. The manager was standing there and joined our conversation. The teller and I were discussing closing the account, and the manager told us not to. He said that it was better to leave the account ope... |
SunTrust Bank Bank account or service account opening, closing, or management December 17, 2015 - On - -, 2015 I - - - opened up a CHECKING and SAVINGS ACNT AT SUN TRUST BANK BRANCH - nc -, CSR - - - -. She did not give me all my bank opening ACNT PAPERS nor MY beneficiary page in WHICH SHE DEMANDED MY CHILDRENS SS #, DOB AND NCDL #, JUST FOR THEM BEING THE BENEFICIARIES ON MY ACNTS, SO I WENT BACK THE -, withdrew $350.00 from each ACNT CHECKING and SAVINGS WITH NO PROBLEMS THEN ON - -, 2015 SUNTRUST BLOCKED ME OUT OF MY ACNTS AND PLACED " A NO DEBIT STATUS '' ON MY ACNTS AND TOLD ME THEY WERE CLOSING MY ACNTS BUT I HAVE $50.00 in each ACNT AND... |
SunTrust Bank Bank account or service account opening, closing, or management December 15, 2015 - Defendant : Sun Trust Bank - - - Branch - - - -, VA - - - - - Branch Manager and Assistant Vice President Phone : - Fax : - Email : -- Plaintiff : - - - - - - - -, VA - Phone : - Email : -- On Friday, - -, -, arrived at the branch bank with my safety deposit box key to retrieve documents and gold jewelry. I was denied access to the box. The branch manager explained that the box had been assigned to someone else. The box was rented jointly with - - -, my significant other. I hold both checkin... |
SunTrust Bank Bank account or service account opening, closing, or management December 11, 2015 - I opened a CD on -/-/-, with SUNTRUST BANK, the account n number was -. I renewed this CD year after year, the last time I received the - and annual statement was on -/-/-, the balance at that time was $35000.00. Since that date year after year I have been trying to get my money back. The answer from Suntrust Bank is " no you never had this CD there is nothing here. Can you please help me find my CD? Thank you. ... |
SunTrust Bank Bank account or service account opening, closing, or management November 24, 2015 - Sun Trust Bank has been charging my account for seven years - dollars ( - $ ) every month for not having - - as a balance. I would never have agreed to that as I sold my home in 2008, and worked through most of my savings, when I moved from - to -. I have not had - - more than two or three months of that whole time.. and want the bank to return that fee for using their bank .... as it adds up to about a - over five or more years. I told their bank to stop sending me paper statements, and I would l look online and never saw the fee online.. soo when I saw it the o... |
SunTrust Bank Bank account or service account opening, closing, or management November 21, 2015 - Suntrust Bank did not notify me when a garnishment was placed onto my account by -. I posted a deposit that was exempt from collections and they end up charging me a fee because of their failure to promptly notify me when the garnishment took place. I went to court and proved to the garnishment judge ( paperwork in all ) what had happen. Suntrust bank know that the garnishment will be removed off -/-/2015 according to the courts and they closed the account ending in - before the -/-/2015 date. I just received a letter in the mail from Suntrust Bank ( which they have the wrong address... |
SunTrust Bank Bank account or service account opening, closing, or management November 20, 2015 - I contacted SunTrust to upgrade my current account type from it 's Everyday '' Checking to the Select '' Checking which they now offer. I qualify based on my monthly direct deposit threshold ; however, as the person I was working with began to make the changes, she informed me that my current SunTrust - Debit Card would be cancled and that it was eligible for this account type. Per my review of SunTrust Disclaimers online, their Fact Sheet and Brochure, no where does it state that the - Debit Card is ineligible in this account type. Having the Select Checking account type would provide... |
SunTrust Bank Bank account or service account opening, closing, or management November 17, 2015 - CONSUMER COMPLAINTCONSUMER FINANCIAL PROTECTION BUREAU SUN TRUST Account ; - - - - - - - - -, -, Georgia - - - - social security - am a regular customer of Sun Trust bank for over a year ACCOUNT NO ; -, Sun trust bank and corporation has a - party business relationship with the - - - transfer corporation. This business establishment is an in-house - - service, any person can send or collect money from - - at there local branches on their business facilities with their banking tellers and service. On - the - I receive... |
SunTrust Bank Bank account or service account opening, closing, or management November 17, 2015 - SunTrust Bank was running a promotion that told consumers that they would get up to $200.00 for opening an account with them. My fiance and I opened an account with them at the -, FL - -. We were promised and assured that we would receive the $200.00 promotion as long as we qualify with at least $2000.00 in Direct Deposits in a 60 day time period. I have heard this same information from multiple representatives and they have also assured me that I would be receiving my promotion in 6-8 weeks from the time I qualify for it. When I had n't received my money in the time frame menti... |
SunTrust Bank Bank account or service account opening, closing, or management November 12, 2015 - This complaint is about the fees my bank charged for a wire transfer, not the transfer itself. I did some business with a company - and they pay through wire transfer. I had the money wired to my SunTrust account. The remitting bank - provided a receipt showing that they remitted $9100.00 - to SunTrust. When I received the deposit, $30.00 - was missing, but then SunTrust charged me $15.00 separately for a domestic '' wire transfer. SunTrust publishes an incoming international wire transfer fee of $30.00. When I questioned the double charge - $30.00 off the top and $1... |
SunTrust Bank Bank account or service account opening, closing, or management November 5, 2015 - Dear Sir : Upon return from a trip on -, I received a letter dated - -, 2015 from SunTrust Bank requesting I close all accounts by - -, 2015. I have bank with SunTrust for 30 years and thought it must be some kind of mistake. I called the number on the letter on - -, only to have a rude lady tell me it was a Business decision, but no reason as to why. After returning for another trip, I went into my - - Georgia branch on - - and asked the manager about the letter, he called the number on the letter and got the same response. I then spoke to his boss who suggest... |
SunTrust Bank Bank account or service account opening, closing, or management November 4, 2015 - My fianc and I opened a joint checking account at Suntrust bank and deposited a check in the amount of $15000.00. The account was opened on a Thursday and we were told the funds from the check would be available on Monday. On Tuesday morning the funds were not available and the account information vanished from online access. We went to the bank and were told that Suntrust closed the account citing fraud as my fianc owed them money from 2005. After a lengthily process at the bank where we spent time on the phone making payment arrangements for an $800.00 debt we were unaware existed we sti... |
SunTrust Bank Bank account or service account opening, closing, or management October 30, 2015 - Suntrust bank has decided to terminate my account. That is fine with me as I wanted to close the account anyways. However, the bank has indicated to me that they are holding the funds for some amount of time. I want to close the account, they want my account closed, I do n't see why they need to hold my funds. Please send me a check with the remaining funds in the account. ... |
SunTrust Bank Bank account or service account opening, closing, or management October 21, 2015 - Opened a business checking account with Suntrust - 2015. Was notified - - that account had to be closed because they made a business decision to no longer service our industry. - - loans ). The bank personnel admitted that the decision was made due to the FEDERAL GOVERNMENT PRESSURE TO NOT CONDUCT BUSINESS WITH A PAYDAY LOAN COMPANIES. ALSO KNOWN AS AN ILLEGAL BACKROOM POLICY NAMED 'OPERATION CHOKEPOINT '!!!!!!! WE ARE A SMALL FAMILY OWNED BUSINESS THAT IS BEING CRUICIFIED & CRUSHED DUE TO THIS IGNORANT POLICY! ... |
SunTrust Bank Bank account or service account opening, closing, or management October 13, 2015 - I started a SunTrust bank checking account online on -/-/2015. I was able to access the online portion and got my account and routing numbers so I could direct deposit my paycheck. When I checked back a few days later, I could n't access the online banking. I called SunTrust, and they said they could n't verify my identity, so I could n't get online banking until they sent me a verification card to my address, that I would sign and mail back. After a few weeks, I still had not received the verification card, so I called back, and SunTrust informed me that my account was closed for rules... |
SunTrust Bank Bank account or service account opening, closing, or management October 13, 2015 - Our company had a business acct with suntrust bank. We were not supplied with any rules and regulations '' documents only Deposit Account Resoulution and Authorization for Business Entities ''. We made - deposits totaling $7600.00 and were told the money would be available the next day. They would not allow us to verify funds at the branch and we were told they do n't do that anymore. The next day my partner made a withdrawl of $7400.00 to purchase equipment from the funds we recieved from the church. This was Grant Money. The next day I found out the bank had called the police for fr... |
SunTrust Bank Bank account or service account opening, closing, or management October 10, 2015 - hello i am a college student that started my own business to help pay for my education i opened an account with suntrust bank which was the biggest mistake i ever made they have hit me with so many overdraft fees that are not legit when i spoke with a rep she promised me it will be removed they still are showing that i owe it and no one would help my account number is - it has been a nightmare with this bank all i want is to clear this matter out and get away from them i have my account with - - - nothing like this ever happens ... |
SunTrust Bank Bank account or service account opening, closing, or management October 3, 2015 - A fraudulent marketing firm asked me to be a mystery shopper. They gave me a check to deposit in my account to cover my activities on their behalf. I deposited the check and waited for the check to clear. I checked with Suntrust on whether the check had cleared on the - of - in person. At that time they up sold me on a credit card and did not recommend any action on my part. Then I called a week later, the marketing firm was asking me to complete the store evaluation, suntrust 's person on the phone told me my account was being closed. At the time I had $1300.00 in the account. I did n... |
SunTrust Bank Bank account or service account opening, closing, or management September 30, 2015 - I opened a checking account on SunTrust 's website and used a debit card from another bank to fund the account. The following day, I was advised, by SunTrust, that the account had been 'flagged ' and would be closed. No reason was given. Multiple inquiries, by phone and in person, resulted in my being referred to SunTrust 's rules and regulations which state : 'The Bank may close your Account at any time and for any reason or for no reason without advance notice. ' It took another three weeks to have my funding deposit refunded. I 've been unable to find anything on my credit report or - fi... |
SunTrust Bank Bank account or service account opening, closing, or management September 28, 2015 - I went to Suntrust Bank to order Checks and the teller started asking me all these question and I assumed it was for submitting the right information on the checks. She never asked me anything about applying for a credit card. a week later I called to see about my check order because I have n't received them yet. They told me to go to back to the bank to see about the order and they told me that no checks had been ordered. A week later I received a letter in the mail denying an application for a credit card from Suntrust Bank. I took the letter to the bank to see the teller. The teller who was... |
SunTrust Bank Bank account or service account opening, closing, or management September 21, 2015 - they closed my account because im - which a federal lawsuit is being prepared and about to be filed against them but they have no sent me my money there holding my money and wont tell me when there sending my money ... |
SunTrust Bank Bank account or service account opening, closing, or management September 21, 2015 - In the past few weeks, I have been in a dispute with my bank about not being given a provisional credit for an unauthorized debit transaction by my cable company. In my complaint, representatives were uncooperative and would not issue a provisional credit during the investigation as they had done previously with my disputes. Plus, I had complained about the number and frequency at which I had been charged overdraft fees. After all of this trouble I told my bank I will be closing my checking account at the end of the month. I spoke with several representatives and filed a complaint through the ... |
SunTrust Bank Bank account or service account opening, closing, or management September 20, 2015 - My husband had an account with Sun Trust I cosigned on. We never had - dollars in the account at any point however they have filed something with the court saying I owe them - dollars. First problem never had that much money in the account to withdraw second how did an account he was primary on become solely my account and they put it on my report and have a judgement filed against me. ... |
SunTrust Bank Bank account or service account opening, closing, or management September 15, 2015 - Sun Trust closed my business account ( - - - - - ) due to fraud. Never told me what the fraud was. There was no fraud and they have not given me my money back. I am a small business and am having a hard time staying in business. They owe me approx $4700.00 and its been over a month. I want my money & Compensation for my loss of Income. A/c # -. - -, - ... |
SunTrust Bank Bank account or service account opening, closing, or management September 14, 2015 - I opened an account with Suntrust on -/-/- in -, Va in order to automatically deposit my Social Security and Pension monthly. At this point, I have an account with - - - but recently moved to -, Va and there is no - - -. Suntrust opened the checking acct with no problems. I received my checks and - debit cards with different acct numbers. When I called Suntrust about this, they told me to destroy - card and the other was okay to use. I then transferred my Social Security and Pension to Suntrust. About a week later, I received a call from Suntrust saying they ... |
SunTrust Bank Bank account or service account opening, closing, or management September 11, 2015 - Following information has been submitted - : Contributor : SUNTRUST BANKContribute Reference # -Account # - Date -/-/-Contribution Reason : Transaction ( or attempting to transact ) with an account in an unauthorized or prohibited manner. I have never attempted to transact with an account in an unauthorized or prohibited manner. Such FALSE statement on file is prohibiting me from doing business from other banks. ... |
SunTrust Bank Bank account or service account opening, closing, or management September 8, 2015 - The Bank discriminately closing, denying account access and being denied opportunity to open a small business account pursuant 42 U.S. Code 1983 and 15 U.S. Code 1691 ( d ). ... |
SunTrust Bank Bank account or service account opening, closing, or management August 26, 2015 - I was an account holder at Suntrust when I applied for a secured credit card in hopes of improving my credit. I was turned down. About a year later I was completing a transaction inside the lobby with a teller when she informed me - -, it says here that you are pre-approved for our secured credit card ''. I was very surprised since I was turned down a year ago. I expressed my doubts to her and to another associate who had joined in the conversation. They both said that I was pre-approved and that it would only take a couple minutes to reply. Against my better judgement I allowed them to... |
SunTrust Bank Bank account or service account opening, closing, or management August 20, 2015 - I paid $75.00 annual fee on my checking account with Suntrust. This fee was paid for account benefits that include - - - reward for each $1.00 spent. However, they changed rules in - 2015 and now - - - reward will be rewarded for each $2.00 spent and they also limited the maximum award to - miles per month which makes this checking account absolutely useless for me. I paid $75.00 for the full year of advertised benefit and I am not getting it anymore so I believe that bank must refund me my annual fee for this year. ... |
SunTrust Bank Bank account or service account opening, closing, or management August 18, 2015 - SunTrust bank is charging me an account fee of $25.00 a month. This is contrary to the agreement in place, based upon my overall relationship with the bank. I have complained about at least - times and they take off the fee, but then the charges come back. I should n't have to call and complain every month. SunTrust should have adequate accounting systems in place to abide by their own policies and fee schedules. A recent statement is being submitted as an example. ... |
SunTrust Bank Bank account or service account opening, closing, or management August 18, 2015 - We have been dealing with SunTrust Bank since we came to the US.We must admit we were getting excellant personalised service since 2013.In all we had two chek in accounts, two savings accounts & two secured credit card accounts.We had closed Saving Bank accounts since we did not find any specific benefit of having these .We have been maintaining the accounts in the best possible manner i.e maintaining desired balance, not overdrawing, paying in time & thus have been maintaining strict financial discipline from day one till date.We also have a safe deposit locker. Few days back we received two ... |
SunTrust Bank Bank account or service account opening, closing, or management August 18, 2015 - I had a checking and a savings account with SunTrust Bank, On one occasion I had received a check for $2500.00 in the mail that was deposited and placed on hold by the bank as standard procedure. While the check was on hold no debits were paid out on the deposited amount and no ATM withdrawals were attempted or processed. During the hold process over several days, the bank sent a letter stating that they could not verify the funds with the bank listed on the check and the deposit would not be credited to the account. At that point I assumed that was the end of the issue and that I would just... |
SunTrust Bank Bank account or service account opening, closing, or management August 10, 2015 - I paid $75.00 for annual fee on my checking account with Suntrust. This fee was paid for account benefits that include - - - reward for each $1.00 spent. However, they changed rules in - 2015 and now - - - reward will be rewarded for each $2.00 spent and they also limited the maximum award to - miles per month which makes this checking account absolutely useless for me. I paid $75.00 for the full year of advertised benefit and I am not getting it anymore so I believe that bank must refund me my annual fee for this year. ... |
SunTrust Bank Bank account or service account opening, closing, or management August 9, 2015 - This is the - Dispute that I have requested you to help me with for Sun Trust Bank. Well I received the - Report and the - report. I am beyond upset with these banks and how they just treat people. As stated on my previous dispute this bank told me a week later after I opened this account that they were closing it due to information that they had received from - and that the account was no longer available to me. Now if you were closing the account why in the great love of - continue to debit another account for the opening deposit. Way after they the fact that you stated that y... |
SunTrust Bank Bank account or service account opening, closing, or management August 7, 2015 - I banked at Suntrust Bank for nearly over a dozen years without incident. Moved another business account there. After moving that account there, I was told to close ALL my accounts - checking./Savings & credit cards. It appears that one officer of this business has negative credit with Banks. I removed that person and severed all relationships. However, SunTrust has discriminated against me because of who I used to associate with. By closing my Credit Card, it shows on my credit bureau as Closed Account by Creditor ''. This has adversely affected my credit standing in an immense way. I am ask... |
SunTrust Bank Bank account or service account opening, closing, or management August 7, 2015 - On -/-/15, I submitted a complaint letter to Suntrust Bank concerning incorrect information provided by - as my credit data for consideration of a credit card offered by Suntrust. On -/-/15, I sent a letter to - concerning the same above mentioned issue : reporting erroneous credit data on my behalf. I have attached copy of the letters mailed to both companies. To date, neither business has responded to my letters. Therefore, I am requesting your assistance with this matter. I am demanding a response to my inquiry from each business. I have attached a copy of the letters subm... |
SunTrust Bank Bank account or service account opening, closing, or management August 6, 2015 - Suntrust Bank I applied online to get a bank account and it was approved and opened up. About a week or so later I received a letter from the Back office department stating that the account will be closed due to information reported with - - Services. So I left it at that knowing the account was going to be closed and I would have to find a bank somewhere else. Now a few years later I start to clear my credit and pulled and asked for a Consumer report from - and Suntrust Bank has me listed as Non-Sufficeint Fund ( NSF ) Activity and is reporting that I owe them $84.00. Now I called ... |
SunTrust Bank Bank account or service account opening, closing, or management July 26, 2015 - SunTrust after being a customer for 20 years, with sole income for my - direct deposited every month with no problems, suddenly had a fraudulent overdraft fee. I went to the local branch and they agreed to remove the fee, but 6 days later got an extended overdraft fee. Now I have - more overdraft fees which would not have occurred if they followed through on their agreement. I live check to check and have alsways been careful in balancing my ledger and had sufficient funds from the very first overdraft fee. No one will abide by agreement and keep taking my money. I will not be able to pa... |
SunTrust Bank Bank account or service account opening, closing, or management July 21, 2015 - I have a business account with SunTrust Bank and I was charged a $15.00 fee for a credit inquiry. I called SunTrust to inquire about this charge and I was told there was no information on the company doing the credit inquiry. The only thing they could give me was a fax number and told me to fax the company to see who ran the credit inquiry. I do n't think its fair to charge me a $15.00 fee but you ca n't give me any information. I was told any company I am associated with can run this inquiry at anytime and they will charge me $15.00 each time. I do n't think that 's fair. ... |
SunTrust Bank Bank account or service account opening, closing, or management July 21, 2015 - My checking account at SunTrust Bank was closed without notice ( no call, email, letter ) and I was locked out of my account with online access. After multiple ( & gt ; - calls ) over 2 weeks to try and resolve the issue and to find out where my disbursement check of greater than $ 5k was, I was given vague answers and no definitive date of when I 'd receive my check for the balance of the account. SunTrust is well known ( online searches ) for this type of poor customer service and lack of transparency with account closures. Please send the balance of my account to the address on file. ... |
SunTrust Bank Bank account or service account opening, closing, or management July 10, 2015 - A bank fraudently claimed ownership of land that isnot there property. In an attempt to sell a home they rippeddown posted signs, removed a house trailerand sold it, and trespassed. They refuse toreturn any phone calls and will not talk to lawenforcement. They are attempting to sell a propertywithout a proper land survey, then leave the messto my family and the new land owner in an effortto make a quick profit- this is fraud. The Bank is Sun Trust. The land has been in my family for about 100years with well defined borders. The addressis next to the banks land at - - - PA. I have atte... |
SunTrust Bank Bank account or service account opening, closing, or management July 9, 2015 - I received a letter in the mail from a collections company in regards to an unpaid balance of $80.00 from Suntrust. Once I called - - - in MA, they informed me that I overdrew my Suntrust account which was opened in 2012. They do not have any details on if money was ever entered into the account or withdrawn? I was astonished because I have never been a member of Suntrust. My next step was to call Suntrust, who I explained my situation to. They transferred me from department to department several times before I ended up initially where I placed my call. The representative then said ... |
SunTrust Bank Bank account or service account opening, closing, or management June 29, 2015 - My husband, - -, and I filed a Chapter - bankruptcy - restructuring of debt ) in Georgia on - -, -. On - -, -, we filed to covert our case to Chapter - - total discharge of debt ). In - -, we incurred a debt with Suntrust Bank when our checking account was closed out with an outstanding balance. This occurred before our bankruptcy was converted, and therefore, should have been written off by Suntrust when the bankruptcy was discharged in - -, in accordance with U.S. Bankruptcy Code - Suntrust refuses to write off the debt and report it correct... |
SunTrust Bank Bank account or service account opening, closing, or management June 23, 2015 - My father 's health is failing and he has - -. He has - daughters of which - is under indictment -, her arraignment was yesterday ( - -, 2015 ). Myself and another sister gained joint POA over our father in - 2015. The - daughters united and currently have a civil case against the - under indictment. This - sister called Suntrust Bank and said that my fathers account was being used fraudulently and that it should be investigated. Suntrust put a freeze on my fathers account, jointly owned with my sister who has joint POA and is the - party payee for VA for my... |
SunTrust Bank Bank account or service account opening, closing, or management June 17, 2015 - My husband and I opened an account with SunTrust and three days later could not get access to the account. We called SunTrust and they told us that they could not tell us why our account closed and that we needed to call the fraud department. The fraud department looked - of us up and told us that nothing was flagged on our account and that they saw not reason as to why our account got closed. Next, we went into an actual brand and again were told that they could not tell us exactly why our account got closed and when we would get our money back. Every time we talk to someone they tell us t... |
SunTrust Bank Bank account or service account opening, closing, or management June 1, 2015 - This is a request for SunTrust Bank to reimburse me a total of $100.00 for - items ( $64.00 and $36.00 ), both for the same account. Item # - : $64.00 - the merchandise I ordered on - was not delivered ; this transaction was posted on -/-/2015. The merchandise was to have been delivered in 5 days. After 10 days, I attempted to contact the merchant via phone and email, but to no avail. I contacted SunTrust at this 10 days mark ( the end of - ) after the merchandise was due. I have constantly been given the run around, each time with the promise that my request would b... |
SunTrust Bank Bank account or service account opening, closing, or management May 11, 2015 - Fraudulent action to freeze account ... |
SunTrust Bank Bank account or service account opening, closing, or management May 1, 2015 - I have been locked out of my checking account with Suntrust bank for 2 weeks. After speaking with customer service, I was told it was locked due to a questionable check. I went into a branch and they told me it was turned over the the fraud department and told me it was a check for - from -, which was my daughters payroll check. She had deposited - prior to this with no issues. My daughter contacted the payroll department at her work and they assured her the check was fine. They emailed a few days later and told her the check cleared on the - of - which was the day after she dep... |
SunTrust Bank Bank account or service account opening, closing, or management April 27, 2015 - On or about -/-/- I went to the local Sun Trust bank to open a CD. I was referred to the investment Rep, - -, to consider their Sun Trust Index-linked Certificates of Deposit ( SILC ). I was given some paper work which I read and was told that the SILC was only available until the end of the month. I was not told and no where in the paperwork did I find any info indicating that they would charge a surcharge for opening the account. I opened an account for a $50000.00 six year CD with a guaranteed return of 5.5 % at the end of the term but that it could be higher based on the -... |
SunTrust Bank Bank account or service account opening, closing, or management April 21, 2015 - Suntrust Bank advertised a bank account opening promotion -/-/-. I opened an account under that promotion and after I thought I have completed all the requirements, I sent a secured message on -/-/- to customer service asking for a review of the Promotion Bonus and seek confirmation whether I hit all the requirements to receive the $200.00 signup bonus. On the same day, a rep replied to my email and stated that I am eligible for the Promotion Bonus and should expect to see $200.00 within 8 weeks. On -/-/-, I checked my account and sent another email to customer service for a... |
SunTrust Bank Bank account or service account opening, closing, or management April 18, 2015 - I have a number of family members and colleagues at work on whose behalf I 'm filing this complaint. They all live in the - area ( just like I do ) and have been customers of SunTrust for years. Many of them also enjoyed travelling, so they got the - - debit card years ago. It was advertised by SunTrust as a debit card linked to a checking account that could be used for debit ( PIN-based ) and credit transactions at all merchants that accept debit/credit cards. Further, the advertisement clearly stated that - mile was to be earned for every dollar spent with both PIN-based and cred... |