SunTrust Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Tennessee

My father 's health is failing and he has - -. He has - daughters of which - is under indictment -, her arraignment was yesterday ( - -, 2015 ). Myself and another sister gained joint POA over our father in - 2015. The - daughters united and currently have a civil case against the - under indictment. This - sister called Suntrust Bank and said that my fathers account was being used fraudulently and that it should be investigated. Suntrust put a freeze on my fathers account, jointly owned with my sister who has joint POA and is the - party payee for VA for my father. He has no income now and they can not make their house payment or pay for monthly medical expenses. There is no court order to freeze and no valid reason to freeze. On - -, 2015 we sent a copy of the POA, a letter from the - - -, and a copy of our case against the sister under indictment ( the - who called Suntrust and requested investigation ). We had the Detective call Suntrust Bank and talk to the individual who put the freeze on and she still would not listen. The representative for Suntrust, - - -, was unwilling to discuss or offer a number that we could call to dispute. She said ... '' get a court order to remove the freeze ''. My father is without funds and has no way to support himself. My sister does not work and is the fulltime care taker for my father. We will now retain an attorney in Tennessee to fight this but the bank had no documentation to support this freeze and is discriminating against my sister for unjustified and undocumented claims.

SunTrust Bank customer in Tennessee
Jun 23, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with non-monetary relief

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