SunTrust Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Florida

I paid $75.00 annual fee on my checking account with Suntrust. This fee was paid for account benefits that include - - - reward for each $1.00 spent. However, they changed rules in - 2015 and now - - - reward will be rewarded for each $2.00 spent and they also limited the maximum award to - miles per month which makes this checking account absolutely useless for me. I paid $75.00 for the full year of advertised benefit and I am not getting it anymore so I believe that bank must refund me my annual fee for this year.

SunTrust Bank customer in Florida
Aug 20, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

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