SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Georgia

This is a request for SunTrust Bank to reimburse me a total of $100.00 for - items ( $64.00 and $36.00 ), both for the same account. Item # - : $64.00 - the merchandise I ordered on - was not delivered ; this transaction was posted on -/-/2015. The merchandise was to have been delivered in 5 days. After 10 days, I attempted to contact the merchant via phone and email, but to no avail. I contacted SunTrust at this 10 days mark ( the end of - ) after the merchandise was due. I have constantly been given the run around, each time with the promise that my request would be escalated ''. Then, on - -, 2015 I was sent a merchant dispute form via email. I completed it, and sent it to the address listed on Saturday, - - via USPS Priority Mail ( so I have the tracking number ). Since then, I have called several times to


escalated. '' Then on Friday -/-/2015, I received a letter from SunTrust ( dated -/-/2015 ) indicating that I had n't notified them in writing within 60 days, and they were not going to assist me. SunTrust sent this response despite the fact that I sent the form on - - via USPS Priority Mail to SunTrust, - - -, -, FL - ; SunTrust reps acknowledged that they received the form ; and I have continually followed up over the phone! This is absolutely unacceptable! Item # - : $36.00 for stop payment. I was advised that I would have to call on the same day ( i.e., Thursday - ) to cancel the stop payment and not incur the $36.00 fee. I called at - EST. I was told that I should have been advised that I had to cancel - hour before they close - i.e., at -!! So I was - minutes too late. The rep apologized for the misinformation then hung up when I asked to speak to the Manager! Unacceptable!