SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Virginia

Defendant : Sun Trust Bank - - - Branch - - - -, VA - - - - - Branch Manager and Assistant Vice President Phone : - Fax : - Email : -- Plaintiff : - - - - - - - -, VA - Phone : - Email : -- On Friday, - -, -, arrived at the branch bank with my safety deposit box key to retrieve documents and gold jewelry. I was denied access to the box. The branch manager explained that the box had been assigned to someone else. The box was rented jointly with - - -, my significant other. I hold both checking and savings accounts at that bank and have been using Sun Trust since - -. Any box rental fees should have been automatically deducted from the checking account. Except for the initial rental fee, I have never bothered to consider the rental fees. I was under the impression that the bank was doing its job. I have never received a bill for box rental fees. Rental fees were not discussed at the - - meeting.