SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Virginia

I opened a CD on -/-/-, with SUNTRUST BANK, the account n number was -. I renewed this CD year after year, the last time I received the - and annual statement was on -/-/-, the balance at that time was $35000.00. Since that date year after year I have been trying to get my money back. The answer from Suntrust Bank is " no you never had this CD there is nothing here. Can you please help me find my CD? Thank you.