Review and analysis of over 75 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 75 official complaints related to Fraud or scam. Out of the 75 consumer complaints against U.S. Bancorp, 19% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 53% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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U.S. Bancorp Prepaid card fraud or scam March 23, 2017 - I was given a visa gift card for my birthday, with a balance of $100.00. The card says it was issued by US Bank. Several months later I removed the card from its original packaging and tried to register it on the provider 's website. When I tried to register the card to verify the balance, I found it had already been used for the full amount on the card, leaving a --dollar balance. I called the customer service number as printed on the card and filed a claim. I was informed the transaction had taken place in a - store in California on the day before my birthday. This week I was i... |
U.S. Bancorp Prepaid card fraud or scam February 3, 2017 - This is a $100.00 gift card. I removed it from it 's packaging and went to go use it. The transaction was declined due to a $0.00 balance. I called the issuer - times, spending a total of - minutes to no avail. The vendor is U.S. bank # on the back of the card is -. A representative said that they would be faxing and mailing me documents to fill out for the claim process. They did not fax or email me anything. U.S. bank says that resolving the worthless card issue is contingent on receiving back the paperwork that they say that the sent out. This is clearly a scam and my $100.00... |
U.S. Bancorp Prepaid card fraud or scam January 31, 2017 - I received a gift card for - - for $150.00. It is a - - - with US Bank National Association. I activated the card at - and there was $150.00. This was - of -. I have made no purchases on this gift card. When I went to check the balance today it says there is a $0.00 balance. I called customer service and was told the card was used twice in -. I did not use this card and ask how I can file a dispute and was told that although they can tell me when transactions took place, they can not tell me what the amounts were nor what the original amount placed on the card.... |
U.S. Bancorp Prepaid card fraud or scam January 28, 2017 - My daughter gave me a Mastercard Debit Card ( it was either for - - - ( -/-/- or - in -/-/- ). I carefully put it away until I took my grandson out to lunch for his -. Birthday on -/-/-. The waitress said the card would not register the $25.00. I called Mastercard only to find out that US Bank National Association had retrieved all of the $25.00. They directed me to read the find print on the back of the card. In the fine print on the card it said that if it was n't used in 12 months they would deduct $2.00 a month after 12 consecutive months of inactivity. ... |
U.S. Bancorp Prepaid card fraud or scam November 4, 2016 - - $25.00 gift card that expires - Starting on -/-/2015 - or it agent partner emptied the funds from the card. Not only did - have the funds to invest when the card was purchased, they " from the consumer perspective '' stole the money off the card before the card expired. This is just wrong and consumer abuse and fraud. Card ActivityPrint Friendly View of Page " RP '' indicates Recurring Payments TimeDescription/MerchantStatusAmount - -INACTIVITY Complete- $2.00 - -INACTIVITY Complete- $2.00 - -INACTIVITY Complete- $2.00 - -INACTIVITY Complet... |
U.S. Bancorp Prepaid card fraud or scam October 29, 2016 - The gift card that I purchased has had fraudulent charges placed on it and I have lost nearly all of the value on the $200.00 prepaid U.S. Bank MasterCard gift card that I purchased from Office Depot. I did not make the purchases and I still have possession of the card so I 'm not sure how these charges were even made.... |
U.S. Bancorp Prepaid card fraud or scam August 28, 2016 - I have a prepaid - card through - -. I bought a product at - -. I loaded more money onto my prepaid card. I returned the product to - - because I needed to replace my refrigerator. I was denied the ability to purchase the - $ refrigerator because my funds were frozen for 72 hours due to the returned merchandise. My balance per the phone line was over - $ the returned merchandise was - $ and yet the denied my - $ purchase. I began an absolutely infuriating attempt to discuss the situation with Customer Service and have spent hours upon hours trying to identify w... |
U.S. Bancorp Prepaid card fraud or scam August 18, 2016 - i have already files a complaint and got the resolution.i am not satisfied with the resolution ( $100.00 + $25.00 copensation ) as a result of my complaint.I did try to contact - - and i never got a response back.i was not aware that when i dispute the resolution of the bank the complaint would be closed on CFPB end.that is the reason why i am filing an other complaint to get a satisfactory resolution as soon as possible and get a fair amount of compensation for the amount of time i swpent and frustration i went through by contacting the call center agent of US bank.I waqs otld to th... |
U.S. Bancorp Prepaid card fraud or scam July 12, 2016 - I received a pre-paid - gift card that is issued by U.S. Bank National Association for my birthday in - -. - - - I called - at - to see if the gift card I received as a birthday gift needed to be activated before use. I was told that it did not and it was available for use. I also asked when it expired and was told that there is n't an expiration date, even though the front of the card says -. It only " expires '' once the funds are completely removed from the card. Saturday - -, - at approx. - - I went to - which is a local home store located in - ,... |
U.S. Bancorp Prepaid card fraud or scam July 10, 2016 - I bought - gift cards from - and I loaded each card with $500.00. When I tried to use all the cards, my transaction was declined. so I checked recent activity. I found all the purchase made on the - cards WERE NOT authorized by me. Further more I was out of country, and in - from -/-/2016-/-/2016 so any purchases on the gift card were not done by me.I called gift card issuer on -/-/2016. the operator told me the claim I filed with them on -/-/2016 WAS NOT TRACEABLE! I am very worried and there are a lot of victims like me reporting fraud online. This is not duplicate c... |
U.S. Bancorp Prepaid card fraud or scam June 26, 2016 - During -/-/-/-/-/- the security of my - - GCs ( - $ - $17000.00 ) funds loaded was compromised. On - - 2016 a PPD dispute and request for replacement cards were filled. I have received some random replacement cards, repeated FA- request for remaining balance and detailed statement / ledger copies by mail are ignored. This is my request for 'Refund Check ' of the remaining balance and detailed current statement..... |
U.S. Bancorp Prepaid card fraud or scam June 8, 2016 - - gift card has always been in my possession. I tried to use it and found it had been hacked. Someone had registered the card and used it for - online purchases. I have the receipt and card. Called the number for US Bank National Association and have been given different stories each time. The first representative could see the card number was tried for a $1.00 charge before even being activated. She took all of my info and gave me instructions on filing a fraud dispute. She gave me this fax number - - which repeated attempts over many hours failed to deliver. I called back an... |
U.S. Bancorp Prepaid card fraud or scam May 31, 2016 - I purchased a $100.00 prepaid - issued by US Bank National Association. I used the card for - transaction of $50.00 over a month ago. Last week I went to used the remaining $50.00 and I was declined I called customer service and I was told the issuing institution, US Bank, closed the account - -, for fraud and took the remaining $50.00. I was told I would receive a call in 24-48 hours but did not. I called today and was given the dispute department number, when I called there I was on hold and after - minutes, I left a message. How could they just take the electronic mon... |
U.S. Bancorp Prepaid card fraud or scam May 14, 2016 - i registered the gift card and am unable to use it.after several calls got a live person and they told me that it was registered to someone else.eventhough i can access the account and change the pin number.this is - percent a scam ... |
U.S. Bancorp Prepaid card fraud or scam April 15, 2016 - I bought - visa gift cards, and they were both clearly tampered with. The glue holding them to the packaging was so stiff it could n't be removed, the magnetic stripe was deactivated, and the funds had been frozen and the card was totally unusable. ... |
U.S. Bancorp Prepaid card fraud or scam April 11, 2016 - I WAS GIVING A VISA DEBIT CARD WITH - $ THE CARD DID NOT WORK I CALLED CUSTOMER SERVICE SHE Said TO READ THE - DIGITS IN THE FRONT I TOLD HER THAT IM MISSING - NUMBERS THEN SHE ASKED FOR THE NUMBER ON THE BACK GAVE IT TO HER SHE SAID YOU HAVE - $ GO AHEAD AND USE IT THE CARD STILL DID NOT WORK I CALLED BACK THEY TOLD ME TO FA- A COPY OF THE FRONT AND BACK OF THE CARD I DID ONLY FOR THEM TO CALL ME AND TELL ME THE CARD HAS BEEN USED ALREADY NO E-PLANATION NOTHING ... |
U.S. Bancorp Prepaid card fraud or scam April 2, 2016 - - US Bank $200.00 gift card bought -/-/16 and opened to use on -/-/16 but both cards had been fraudulently used prior on same day, -/-/16 at - 's in store and Pajama-gram. Card numbers stolen and applied to new fraudulent cards and total amt drained off cards. I am now out $400.00 ... |
U.S. Bancorp Prepaid card fraud or scam March 23, 2016 - I purchased a visa master card at my local - for - dollars. My husband tried to use the card and it said declined. and I tired to use it too and it said declined, it was never activated. We called the number on the card and the lady was very rude and would n't listen to us. She said they thought it was fraudulent activity so it was canceled. It was canceled before we could use it. I even tried to get online and put my information in like the card said to do and it never let me. It said that the card number was incorrect. The rude lady on the phone said to fax a copy of our receipt and ad... |
U.S. Bancorp Prepaid card fraud or scam March 7, 2016 - I bought a $300.00 US Bank prepaid gift card as a wedding gift for a family friend. To our chagrin, they reported to us that when they tried to use it, most of the funds had been used, and the card was frozen. After calling US Bank, they decided to investigate the case, and was told to wait. I made several phone calls in the future, and was just told that the case was still being investigated. Eventually, we were asked to fax in necessary materials, including the credit card, the sales receipt, and my information. I was told that the fax would go directly to a supervisor and we would hear ... |
U.S. Bancorp Money transfers fraud or scam March 3, 2016 - On -/-/2016 I received an email from my boss authorizing a wire payment for $21000.00 to be sent to a consultant named - - to an account at US Bank NA in - -, MN. I sent the wire and then confirmed this with my boss. He then told me that he never sent this email. The email turned out to be a " spoof '' from someone who hacked into our email system. I promptly informed - - - ( our bank ) to recall the wire and they confirmed later that day that the wire had been recalled. Today ( -/-/2016 ) I called - to confirm and they told me that they are not sure that ... |
U.S. Bancorp Prepaid card fraud or scam January 4, 2016 - With a balance of approximately $42.00, I attempted to make a gasoline purchase at the pump. When I entered my zip code, the sale was rejected. The balance on the card is now $0.00, and the card issuer says it can take up to 14 days to restore the balance to the card. ... |
U.S. Bancorp Prepaid card fraud or scam December 28, 2015 - I purchased a gift card on -/-/2015 in the amount of $250.00. I attempted to use the card in the evening on -/-/2015 and it was declined. I called the customer service number on -/-/2015 and a representative told me that the cashier must have activated the wrong gift card but that she could see the money. I was instructed to fax over some information ( front/back of card, activation receipt, name, phone number, email address, contact time preference ). I did this on -/-/2015. I called back on -/-/2015 to inquire on the status of the fax and was told that it woul... |
U.S. Bancorp Prepaid card fraud or scam November 16, 2015 - Visa gift card scam. ... |
U.S. Bancorp Prepaid card fraud or scam September 7, 2015 - I am in the process of rebuilding my credit after a bankruptcy, and US Bank told me that if I get a prepaid card, my account can be reviewed in - months with the likelihood that I will quality for a credit card. - months elapsed, I inquired, and they told me I had been given the wrong information and that I will likely be able to get a credit card after one year. - year elapsed, and I again applied for a credit card. The answer continued to be no, no, and more no. '' In the meantime, they collect fees on this card, and would continue to collect fees except for the fact that I just cl... |
U.S. Bancorp Prepaid card fraud or scam August 13, 2015 - - Visa gift cards issued by US Bank were purchased at the same time -/-/- and location, the - store, - for $500.00 and - and - for $200.00 I have the receipt for the purchase. The $500.00 card was lost so I called the number given to report the loss ( - ) only to be told to send the information along with a receipt via fax to # - this was on -/-/- as of -/-/- I got no response from anyone so again a call was made and was given the same instructions then again on -/-/- at which time I asked for a supervisor only to be transferred to what they call ... |
U.S. Bancorp Prepaid card fraud or scam August 12, 2015 - I purchased a $500.00 gift card at - VA. The transaction was approved and went through, but when I later tried to use the card, I found out the card was frozen. Someone had tried to use the card before I had bought it at the store. The $500.00 was never loaded onto the card. I was asked to fax in information on - -, which I did. I was told someone would reach out to me, but nobody ever did. I finally called in and was told I needed to scan the receipt as well. I went ahead and did that. I 've called in every single day since, and they ca n't even confirm they 've received my fax. ... |
U.S. Bancorp Prepaid card fraud or scam July 31, 2015 - I bought - gift cards from my local grocery store - - - part of - ) issued by US Bank on - -, 2015. Each gift card was loaded with $500.00. Within a week of so of loading, the money was already drained from the card fraudulently. I filed a dispute with US Bank, the issuer of the card the moment I realized the theft. US Bank did not ask me to fax in copies of receipts until -/-/-, which I did promptly. So far, the only response I am getting from US Bank is we are waiting to hear back from the retailer where the funds were used. ... |
U.S. Bancorp Prepaid card fraud or scam July 28, 2015 - I purchased a USBank - prepaid card on - - 2015 and received an activation slip showing $500.00 was loaded. With the purchase fee it came to $500.00. When I tried to use it that evening, it had been frozen by USBank for fraud. This was because a transaction had been attempted PRIOR to my purchase. USbank instructed me to fax in information and wait - business days. Information was faxed on -/-/15 and I have not heard back. This is a serious scam that USBank is running in that they are knowingly selling compromised cards, and they are knowingly selling cards with sequentia... |
U.S. Bancorp Prepaid card fraud or scam July 13, 2015 - Re-opening of case # -*Update*I was told by US Bank that I would have a resolution on this issue by -/-/15. Today is -/-/15 and they still have no answer. I initially figured since they took my case early on and processed it and gave me a deadline they would meet, that I would n't have to worry about it. Obviously I was fooled. I am now continuing the complaint. Please call my cell phone if you need further verification or clarity on this issue. I purchased a $500.00 - Gift Card from - 's that was issued by US Bank. The moment I opened it up, I realized something was wro... |
U.S. Bancorp Prepaid card fraud or scam July 8, 2015 - I purchased - - gift cards of $ -/each, totaling $16000.00 for various business purposes earlier this year. Unfortunately through either a data breach or a card sequencing scam many of these card numbers were stolen and there was fraudulent activity on the cards. I am still out $2000.00 in card value ( at - point was $4000.00 - from the related fraud and the U.S. bank group, nor the group service the fraud complaints are resolving these issues in a timely fashion. I have provided them with all the requested data, and I think it is clear that this was all caused by an issue... |
U.S. Bancorp Prepaid card fraud or scam July 3, 2015 - I frequently purchase - gift cards from my local grocer. These cards are issued by US Bank. Recently I had a total of 6 cards that were compromised '' within a day of me purchasing them. I always examine the packaging, so I know this was not a case of them being tampered with in the store. This has happened to me and others many times, as the sequence is laughably weak on these gift cards. The security measures to prevent people from brute forcing card numbers is nonexistent. All of my cards which were compromised shared 12 out of 16 numbers, in some cases 13 or 14 numbers were shared. Whe... |
U.S. Bancorp Prepaid card fraud or scam June 10, 2015 - I purchased a prepaid MasterCard and when I went to use the card, it was declined. I called the number on the card and was asked to fax my receipt in and a new card would be issued. It has been 3 months and several phone calls later and still have n't received the new card. ... |
U.S. Bancorp Prepaid card fraud or scam June 6, 2015 - I purchase - variable load prepaid VISA gift cards ( issued by US Bank ) from - grocery store, with $500.00 loaded on each. Before I even had a chance to use any of the prepaid $500.00 gift cards, I discovered that small charges to The Gap had been run on all - cards, and that - cards had the remaining balance charged at -. Upon logging on to the www.mygifcardsite.com to see each card 's transaction history, I discovered that all - gift cards were already registered to some other person and that charges had been run on all - cards. I called the phone number on the back... |
U.S. Bancorp Prepaid card fraud or scam May 19, 2015 - In -/-/- - ( - ) - $500.00 Prepaid giftcards were depleted of nearly entire amounts through fraud ( $1300.00 ). Soon after I contacting - who turned me over to their vendor US Bank. In -/-/- I made follow up call wondering why I had n't heard back. US Bank Operator said it takes up to 120 days before I will be contacted by phone with further instructions on how to proceed. No response. I call back again and spoke to another operator in -/-/-. She has me fax all info and receipts to fraud dept. In addition, each card has a small balance still valid and unused. The... |
U.S. Bancorp Prepaid card fraud or scam May 6, 2015 - In -, my friend purchased a $300.00 MasterCard gift card ( plus $5.00 in fees '' ) at a local grocery store ( - ). According to the packaging, it was issued by the US Bank National Association. She gave it to me later in the month or early -. In -, I decided to use it. The instructions said to to register it online prior to making an online purchase. I attempted to do so at - - the site listed on the packaging. The site told me they could n't find the card so I called the customer service number - -. According to customer service, the card was not activated at the point ... |
U.S. Bancorp Money transfers fraud or scam March 25, 2015 - In - -/-/2013, -, a no-contract gym in -, NM, used my - year old son 's signature to forge an EFT authorization on my checking account, of which I am the sole owner/signatory. - - lifted the account/routing number from a paper check that I wrote to them to cover one month 's membership fees for my son. This check clearly listed only myself as the the account holder, not my son. My son was under the impression that he was signing up for a membership, nothing else, and simply signed his name, here, here, and here '', as directed by the gym 's employee, while no parent/legal ... |