U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

Gift or merchant card Fraud or scam Pennsylvania

In -, my friend purchased a $300.00 MasterCard gift card ( plus $5.00 in fees '' ) at a local grocery store ( - ). According to the packaging, it was issued by the US Bank National Association. She gave it to me later in the month or early -. In -, I decided to use it. The instructions said to to register it online prior to making an online purchase. I attempted to do so at - - the site listed on the packaging. The site told me they could n't find the card so I called the customer service number - -. According to customer service, the card was not activated at the point of purchase and I was directed back to the store. I went to the store ( WITH the receipt for the gift card ) where the baffled manager said he could n't help me and HE called the customer service number and they advised him I should call


Gift Card Activation '' at -. She said it would take 7-10 BUSINESS DAYS to activate the card. I did this on - -. On the - day, the card was STILL not activated. I called AGAIN and the rep told me they would escalate '' the matter - but refused to find out if even the fax was received as that was a different department. '' When transferred to a supervisor - she told me the same thing. ( But how can you escalate '' something that is ALREADY late on your part?! ) She took my phone number ( which was already on the fax I had sent ) and said someone would call me back in 24-48 hours. After 48 hours passed without a call, I called them. The supervisor then explained that it was n't 24-48 hours in day time - it was 24-48 hours - BUSINESS HOURS. ( Have you EVER heard THAT? ) Which, he told me, would be five more days before I would hear about ANYTHING. This is OUTRAGEOUS! I asked him for the name of the company he worked for and he said, Card Services. '' I asked for the physical address so I could put it on the complaint form to the - Attorney General. He refused to give it to me and could only tell me that the business was located in -. So, after being told the card would be activated in 7-10 business days, it was n't. Now I am lucky '' enough to have this matter escalated '' so it MAY be five MORE days before a single person calls me and will probably tell me they never received anything. ''