U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Fraud or scam Texas

I purchased a gift card on -/-/2015 in the amount of $250.00. I attempted to use the card in the evening on -/-/2015 and it was declined. I called the customer service number on -/-/2015 and a representative told me that the cashier must have activated the wrong gift card but that she could see the money. I was instructed to fax over some information ( front/back of card, activation receipt, name, phone number, email address, contact time preference ). I did this on -/-/2015. I called back on -/-/2015 to inquire on the status of the fax and was told that it would take 7-10 business days after the fax was received. I asked to escalate the issue and that group informed me that it was n't an activation issue. He said someone had tried to use the card twice in - so when I purchased it in - they decided to not activate it. So the company is holding onto my $250.00 and giving me the runaround on how to get it back. I 've called them - times ( with a hold time of no less than - minutes ) and every time I receive a different


me. I would now need to fax in my address and that the voicemail left on -/-/2015 stated that. I replayed the voicemail to make sure I did n't miss anything. I have been unsuccessful at every attempt made. I feel this is fraudulent and misleading. If the company knows that an attempt has been made to use a gift card prior to it ever being sold, they should not be allowed to take the consumer 's money and have them scrambling trying to recover it. This company knowingly sold me a useless gift card with the knowledge that I would not be able to do anything with it.