U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

Gift or merchant card Fraud or scam Indiana

I received a gift card for - - for $150.00. It is a - - - with US Bank National Association. I activated the card at - and there was $150.00. This was - of -. I have made no purchases on this gift card. When I went to check the balance today it says there is a $0.00 balance. I called customer service and was told the card was used twice in -. I did not use this card and ask how I can file a dispute and was told that although they can tell me when transactions took place, they can not tell me what the amounts were nor what the original amount placed on the card. I did a bit a research and found this website. If there is any way I can possible recoup my gift card it would mean a great deal to me. This was a gift from my children and I do not have a receipt. I ask the customer service person for a transcript or an itemized list of the charges on the gift card and was told they could n't do that.